Harvard Business Review

SEPTEMBER 21, 2015

” Editor’s note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. . “These things are nothing more than glorified sales pitches,” she whispered to him. “Stop acting like a teenager,” he joked.

Case Study 8

Case Study Travel Hotels NPV 8

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

OCTOBER 28, 2014

Regardless, Tesco’s collective failures feel operational, organizational and cultural. More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. This isn’t simply bad luck. Tesco was digital before digital was cool.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

SEPTEMBER 13, 2017

We chose Brazil’s beef industry as the location of our case study , both for the size and complexity of the industry and for its impact on the planet. For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% of revenues).

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

DECEMBER 14, 2018

Key Processes are the operational and managerial capabilities that allow a company to deliver value in a way that can be repeated and scaled. Forbes hailed it as a veritable case study “on how digital transformation leads to business value.” But digitization was just the first step in Domino’s transformation.

Business Model 14

Business Model Technology Advertising Cost 14

Harvard Business Review

FEBRUARY 17, 2012

She also receives a goodwill discount voucher of 10% as part of the store's customer loyalty initiative. Over the last ten years we have been researching deshopping in Britain through two mass market retail case studies and surveys of 150 independent retailers and over 500 consumers.

Retail 13

Retail Mass Marketing Customer Loyalty Discount 13

Harvard Business Review

FEBRUARY 26, 2014

By contrast, employers who who support and encourage their employees’ dreams breed loyalty, resulting in higher profitability. organizations with a highly engaged workforce increase operating income by 19.2%, while low engagement led to a 32.7% decline in operating profit. According to Towers Perrin, Intl.,

Learning Curve 9

Learning Curve Constraint Learning-by-Doing Career 9

Harvard Business Review

APRIL 7, 2014

In car rentals, firms like Hertz and Enterprise are making bets on car-sharing operations. Even dominant businesses like Amazon and Facebook spend enormous sums of money to snatch up and independently operate disruptive businesses like Quidsi and Whatsapp. He used economic theory to explain trends he saw in both business and politics.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Strategy Driven

NOVEMBER 8, 2010

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Media 50

Media Follow-up Software Newsletter 50

Strategy Driven

JUNE 10, 2019

It is impossible to grow a company without the right people powering the operation. Case studies. Promote Customer Loyalty. In addition to providing a high-quality product/service at good value for money and with excellent customer service, you can keep hold of your customer with the use of a customer loyalty program.

Industry 52

Industry Customer Loyalty How To Loyalty 52

Harvard Business Review

NOVEMBER 16, 2017

“Work is often an antidote, a space where you can forget about what’s happening and operate as a functioning adult rather than feeling helpless in the face of these events.” Case Study #1: Reassure coworkers and maintain boundaries. ” Case Study #2: Ask for what you need.

Crisis 8

Crisis Case Study Brainstorming Supply Chain 8

Harvard Business Review

APRIL 21, 2016

Case Study #1: Acknowledge your missteps. And the more trust you have, the more loyalty you have.” ” Case Study #2: Look for unexpected benefits. Don’t: Assume your reputation is made by this deal alone. Frantically try to renegotiate unfavorable terms. ”

COO 8

COO How To Long-term Reputation 8

Harvard Business Review

FEBRUARY 28, 2013

Case Study #1: Use it to test the waters. Carl Kerrigan,* a director of operations at a large pharmaceutical company, sees office gossip as an important communication tool. Case Study #2: Be honest and fair. Gossip in front of your superiors who may frown upon such behavior.

Reputation 8

Reputation Case Study Information CFO 8

Harvard Business Review

FEBRUARY 28, 2012

Editor's Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Will Eastman, Flanagan's operations director, was beaming. He needs to make operations more predictable. I'm thoroughly impressed," she said.

Price 13

Price Hotels Case Study Video 13

Harvard Business Review

JULY 29, 2016

If you display skepticism toward the candidate or hesitate, the reference will likely clam up out of loyalty, she says. Show any skepticism or negativity toward the candidate—the reference will go silent out of loyalty. Case Study #1: Solicit feedback from team members to focus your questions. Don’t.

Reference 8

Reference COO Learning-by-Doing Case Study 8

Harvard Business Review

MARCH 29, 2011

Editors' Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Palma Cay is Alegre's newest flagship hotel, and I think I can make it work with lower prices to the key travel agencies, tour operators, and online portals. I need help.".

Case Study 10

Case Study Hotels Price Decentralization 10

Harvard Business Review

AUGUST 18, 2016

Demonstrate loyalty to your boss’s vision. “You will find out how to operate at your peak despite a sub-optimal relationship with your boss,” Manzoni says. Case Study #1: Empathize with your manager’s perspective and ask for their guidance. Compliment your boss in front of colleagues.

Bond 8

Bond Case Study Advice Learning-by-Doing 8

Harvard Business Review

DECEMBER 19, 2014

Editor’s note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. But after their patents expired and the competition became heated, the idea of merging them made sense: Consolidating their sales forces and operations would reduce costs.

Case Study 10

Case Study Price Chemicals Strategy 10

N2Growth Blog

JANUARY 18, 2011

The beautiful thing about your story is it makes for a wonderful case study. Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. No One Should Have To Work Under The Adverse Conditions Of A Poor Manager Or Supervisor! Congratulations to you Sir. Thanks for sharing Bert.

Leadership 419

Leadership CEO Blog Learning-by-Doing 419

Harvard Business Review

MARCH 22, 2012

It's based on the concept, introduced in HBR some two decades ago, that "service recovery" — a company's ability to respond quickly, decisively, and effectively to a service problem of its own making — is a powerful way to increase loyalty among existing customers. Like all case studies, this is but a single data point.

Strategy 18

Strategy Airlines Hotels Heskett 18

Harvard Business Review

OCTOBER 7, 2011

But while it seems innocuous — maybe even the right thing to ask a customer — it's a question that simultaneously prevents sales while also destroying customer loyalty. In our book, we present several case studies, but one of our favorites is from W.W. What does this sound like in practice? Grainger, Inc. ,

Customer Loyalty 16

Customer Loyalty Loyalty Price Case Study 16

Harvard Business Review

JANUARY 12, 2011

Many organizations lose some of their best operational people because of creating single pathways to organizational success," says David. Doing this may be more motivational in the long run and can often inspire loyalty. Case Study #1: A new role for the firm and the employee. Yet, these are not areas of genius for all.

Learning-by-Doing 15

Learning-by-Doing Motivation Case Study Budgeting 15

Strategy Driven

MARCH 11, 2011

The company cried ‘case study’ from the very beginning, when it segued from the former Houston Natural Gas moniker. These observations are intended to contextualize the Enron case studies in broader terms than were reported in the news media: Conditions Which Allowed It to Occur.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57