Harvard Business Review

APRIL 29, 2013

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals.

CIO 8

CIO CEO Outsourcing Agility 8

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] However the goal is not to do it quickly, it's to do it well. Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.]

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Blog Content Media Brand 296

Harvard Business Review

APRIL 25, 2013

Both examples fit the conversation that should be going on in the C-suite, but isn''t, because it makes people nervous, and because people lose visibility and perspective of what is changing around them as they focus on their goals. Only a quarter of executives felt their CIO was performing above his or her peers.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

FEBRUARY 18, 2011

I came to understand the reason for a phenomenon I had been aware of for years: Medical-center CIOs who are MDs tend to be much better at stating unpleasant truths about IT systems than nonmedical CIOs. CIOs need to engage with the CEO's informal influencers to gain insights into the visibility of this topic in the C-suite.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

MARCH 22, 2016

One solution is to appoint a Chief Utility Officer, who can centralize decision making around utilities and rethink its role to support strategic corporate goals. The CUO would also hire, train, and lead a cross-functional team responsible for creating energy policies and procedures that are aligned with the organization’s goals.

Company 8

Company Management CIO Energy 8

Harvard Business Review

JULY 22, 2014

With data analytics as the driver and automation as the goal, marketing departments are scrambling to pull in skills that would have lived purely in IT and in the quant labs of financial service firms. And expecting marketers to operate as a shadow IT department is both expensive and presents significant data-governance and operational risks.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

AUGUST 26, 2013

Kim Stevenson , Intel''s CIO, summarizes the challenge well: "[IT functions have] gone through ERP, they''ve gone through BYO and they''ve gone through cloud, and they think they''ve done it all. It requires new modes of operation. They reduce duplication of efforts and skills, thus reducing operational costs.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

FEBRUARY 15, 2016

Executives have begun to understand that to build a great business, companies need a larger goal, one that transcends the traditional bottom line. When I was the chief operating officer at Delta Air Lines, I remember once being asked, “What are you going to do about our morale?” But simply defining a purpose is not enough.

Company 8

Company How To CIO Chief Operating Officer 8

Harvard Business Review

JULY 17, 2017

It’s far from the only case of a failure to embrace a more digital approach; the larger shift to digital is changing the way every industry operates. Some industries, like photography and media, were impacted earlier. Others, like financial services, are only now experiencing this change in earnest.

Industry 13

Industry Short-term Planning Long-term 13

Harvard Business Review

SEPTEMBER 23, 2016

But while CMOs “are key drivers of digital-based growth for most organizations, many are not in the habit of working with the CIO, and are certainly not in the habit of working with the security department.” But with CMOs and CIOs working together, this could just be the beginning.

Marketing 8

Marketing Customer Intimacy CIO Technology 8

Leading Blog

MARCH 18, 2011

As a leader], you—not the IT department, nor the VP of IT, nor the chief information officer (CIO)—must understand, drive and be accountable for how technology is structured in order to reach the strategic goals of the operation….Technology Younger generations will not operate like the current generation of leaders ….If

Chief Information Officer 279

Chief Information Officer CIO ROI Technology 279

Harvard Business Review

JANUARY 28, 2015

If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin. Once the drivers of the costs of the journey are understood, marketing can work with operations to address them.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 23, 2017

Before starting any new data analysis initiative, ask: Is the goal to help improve business performance? Once they addressed those needs, the company was able to use the great platform to achieve significant savings in operating costs. Jumpstart process and cost efficiency? Drive strategy and accelerate change? Increase market share?

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

OCTOBER 3, 2017

In particular, CIOs tell us that data scientists, security experts, and enterprise architects are hard to find. Talent-as-a-Service – Use crowdsourcing platforms like Topcoder or Kaggle to access talent that may not be available in the enterprise, commonly for projects but conceivably for operations too.

Technology 8

Technology Organization Incubator Content 8

Harvard Business Review

APRIL 18, 2013

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. All the company functions must collaborate towards this goal. Collaboration Marketing Operations' How, precisely, did they do this?

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

JUNE 19, 2013

Trade secrets, confidential business plans, and operational security depend on it. They refer me to the chief information security officer, but she works for the CIO, who doesn''t much like to hear what''s wrong with the system he built. Protecting a company''s critical information is a value proposition. But security?

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

DECEMBER 5, 2016

Every CIO I meet tells me that they are excited at the potential of analytics for their business. The end goal of embracing advanced data analytics is to make a company data-driven — that is, to benefit from data in a consistent, organization-wide manner. Then, move with the goal of integration in mind.

Competitive Advantage 8

Competitive Advantage Software CIO Analysis 8

Harvard Business Review

JANUARY 14, 2015

I call this phenomenon “executive brownout” and the details of El-Erian’s departure (not to mention more recent reporting on the conduct of his co-CIO Bill Gross, who has also since resigned) only confirmed my opinion that he was very likely suffering from it.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

APRIL 4, 2013

The real goal is to help them understand quickly what''s going on in the business, and to decide what to do about it. P&G''s CIO Filippo Passerini calls it "getting beyond the what to the why and the how." But their purpose is not, of course, to dazzle managers with coolness and creativity.

Supply Chain 8

Supply Chain CIO Information Technology Information 8

Harvard Business Review

OCTOBER 26, 2015

Starwood CIO Martha Poulter told me that Starwood’s strategy is to try to amaze their guests so they will share their experiences through their social channels. The goal was to move fast to get the most important features into the hands of guests or hotel staff early enough to get feedback.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

JANUARY 16, 2015

If you were operating based on rational self-interest one could argue that you would buy as many tickets as possible. CSO, CFO, CIO, IT, Ops (Practice Leaders): Typically, these decision makers run cost centers as opposed to generating revenue. Imagine you’ve been offered a way to purchase $1 lottery tickets for a penny each.

P&L 8

P&L Due Diligence CIO COO 8

Harvard Business Review

JULY 24, 2013

As the drive toward increased digitization continues, enterprises have to get a handle on this total digitization — and corporate CIOs have to step up to the challenge. For Commonwealth Bank of Australia, convergence involved bringing together operations and IT into a new unit, Enterprise Services (ES), headed by the CIO.

CIO 9

CIO Organization Committee CTO 9

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates. Today''s CIO Needs to Be the Chief Innovation Officer.

CIO 9

CIO Technology Telecommunications Information Technology 9

Harvard Business Review

AUGUST 7, 2017

This approach lets organizations aggregate best-of-breed technologies to develop cost-effective solutions that advance their goals. IoT solutions tend to span information technology (IT), operational technology (OT), and core business functions. The reason? These groups must work together. Not so cool.

Succession 8

Succession ROI Technology Operations 8

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. Think about messaging: We’ve relied on mobile phone operators (AT&T, Verizon, et al.) to send text messages. ” Data.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

MARCH 17, 2015

Automattic, owner of WordPress, has been able to scale up operations to nearly 300 people and more than 131M monthly website visitors — the 3rd highest on the Internet — with a purely distributed team. Define goals clearly and then have the remote team decide on the path to reach that goal.

Tools 8

Tools CIO Knowledge Management Travel 8

Harvard Business Review

NOVEMBER 19, 2012

To do this, Royal Caribbean thought about every aspect of the ship and its operations from a guest's perspective. That experience formed a simple, yet powerful, goal: Zero tolerance for lines. "If They think about how it will combine to create new capability rather than replace old operations.

IT Strategy 9

IT Strategy Strategy Class Offshoring 9

Harvard Business Review

DECEMBER 5, 2013

The two major players didn’t share priorities: CMS prioritized the October 1 st deadline above operability. Finally, in all of the hoopla over the website, many lost site of the original goal: affordable care for more Americans. For this goal, it seems there is reason for cautious optimism. Playing the blame game. percent).

Company 8

Company Telecommunications CIO Learning-by-Doing 8

Harvard Business Review

MAY 12, 2017

These hackers also modified Yahoo’s search engine results to further their own criminal goals. You can’t build perfect walls, and there is no silver bullet in cybersecurity, so don’t let your CIO or CISO tell you otherwise. Prioritize from there.

Compliance 9

Compliance Tactics Diversity CIO 9