Harvard Business Review

MARCH 3, 2011

Five years ago, Chief Information Officers (CIOs) were on top of the world. These executives played mission-critical roles in driving multi-million dollar projects that delivered massive change. However, a global recession and the inability of CIOs to deliver on business value have tarnished their status.

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CIO Chief Information Officer Budgeting Technology 15

Coaching Tip

FEBRUARY 9, 2011

Since all the work in every organization is done through relationships, it makes great sense to utilize technology to allow people to connect and collaborate easily and effectively. Inside a company, social networking tools provide the linchpin for corporate growth , says Facebook's Director of Information Technology Tim Campos.

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Social Capital CIO Knowledge Management Information Technology 95

Harvard Business Review

JULY 17, 2013

The CIO paradox is a set of contradictions that lies at the heart of IT leadership. Adopt emerging technologies, while weighed down by the past. Many CIOs have buckled under the CIO paradox, while others have managed to be effective despite it. Be strategic and operational. Stay secure and boost innovation.

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CIO Technology Storytelling Strategic Planning 8

Harvard Business Review

AUGUST 27, 2013

Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. Generate Room for Innovation.

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CIO Positioning PPM Information Technology 8

Harvard Business Review

JULY 19, 2013

Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! Of course, this response would be fine if the challenge were merely to deploy technology (on time and to budget) and ensure it continues to function properly for as long as required. So what can a CIO be held responsible for?

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CIO CAPEX Budgeting CRM 8

Harvard Business Review

AUGUST 29, 2013

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. To begin to mend the CMO-CIO relationship, it''s important to understand the source of each side''s frustrations.

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CIO Chief Information Officer Marketing Technology 8

Harvard Business Review

JULY 23, 2013

But it should be the CIO''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. At the same time, technology budgets are static or contracting, and non-IT execs want more attention to cost-cutting. We know this.

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CIO CFO Zero Based Budgeting Chief Technology Officer 8

Harvard Business Review

JUNE 7, 2013

The findings are sobering: almost half of CEOs view their CIOs as out of step with the business and about the same percentage think IT should be a commodity service, purchased as needed. So the good news is it represents more opportunity for others — people who want to be CIOs someday. Well, don''t talk IT. Talk business.

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CIO Hamel Webinar Talent Management 8

Harvard Business Review

JANUARY 13, 2011

Companies love to stretch out their investments in existing technology as long as possible, a policy whose faulty logic I recently rediscovered in my role as CIO. That's because, like many CIOs, I hate buying technology that loses a significant part of its value as soon as it's delivered.

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Technology CIO CFO TCO 15

Harvard Business Review

AUGUST 9, 2013

Most CIOs will benefit from this trend through increased competition, better prices, and quicker provisioning. At the same time, the trend also heightens the expectations of CIOs'' internal customers to deliver better solutions at greater speed. Agile projects have focused on standard, non-critical systems.

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Technology CIO Agility Software 8

Harvard Business Review

SEPTEMBER 23, 2015

Like almost every other major industry today, banking relies on hugely complex, enormously expensive technology. I discovered that only one bank had a board member with some direct experience in technology and in that case it was as a sales executive. The truth is that many industries today employ outdated technology.

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Technology Zero Based Budgeting Banking CIO 8

Chartered Management Institute

MAY 15, 2012

When managers talk about social media the debate still seems to revolve around external uses of social technologies. As with many major change project, social businesses work best when the change becomes a part of the culture of the organisation. You will need your collaborative community to set their own goals and objectives.

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CIO Media Participative Consensus 76

Harvard Business Review

FEBRUARY 17, 2016

Over the last 10 years, a basic shift has occurred from an IT-deployment view of the world of big systems and even bigger projects toward a people-centric and user-oriented view of hardware, information, and human collaboration and networking. Clearly, business managers and CIOs are lagging. How technology is changing the way we work.

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Technology CIO Maturity Information 8

Harvard Business Review

JULY 31, 2012

Companies can execute major process improvements to reduce risk and allow organizational learning by breaking projects down into a series of small, reversible experiments. But when the change involves a new information technology, it's harder to make incremental updates. Jointly map the work flows before you implement the technology.

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

MAY 15, 2014

The factors contributing to the failure cited in the report are ones that we all too frequently have encountered when we have reviewed challenged or failed projects. Because this question is usually thought of as relating to technical architecture, it is generally considered by CEOs as a technical issue and the domain of the CIO.

Banking 8

Banking Project Enterprise Architecture CIO 8

Harvard Business Review

NOVEMBER 22, 2017

And that means buying more new technology: IT organizations must adopt new platforms and processes and integrate services in new ways. Read More from DXC Technology: Is Your Company Adapting Fast Enough to Thrive in an Increasingly Digital World? Are IT organizations ready for the challenge?

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Technology Organization Content Supply Chain 8

Harvard Business Review

JANUARY 28, 2016

First, start with the business opportunity, not the technology. Once you’ve defined the opportunity, you can then identify the information that needs to be gathered, what applications are required, and finally, the technology architecture. Where are you seeing creative ways to fund future-ready projects?

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Technology Content CIO Business Model 8

Harvard Business Review

OCTOBER 3, 2017

By Dave Aron, Global Research Director, Leading Edge Forum, DXC Technology. This is especially important and challenging in the IT and digital domains, because the “artist formerly known as the IT organization” is evolving rapidly as new technologies take hold. The LEF is DXC Technology’s commercial think tank.

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Technology Organization Incubator Content 8

Harvard Business Review

JULY 22, 2013

However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. At a recent CIO roundtable, one CIO said that the demand for IT in his company is infinite. And other CIOs nodded in agreement. These are finite resources.

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

SEPTEMBER 13, 2012

Lines of business are now getting their own official technology budgets for non-standard software products. Finally, even large projects can be broken up into what a banking client of mine calls "human bites." Such projects may ultimately be significant in scale, but have been scoped into discrete units of delivery. The result?

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Supply Chain CIO Budgeting Project 15

Harvard Business Review

JUNE 24, 2014

It doesn’t take long for technologies to outgrow their usefulness. But as former Air Force CIO Bill Lord told me, updating IT doesn’t match an agency’s central mission in terms of priorities. Give us a sense of the challenge of keeping up with technology as a military CIO. That’s the bane of the existence of the CIO.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Google''s CIO on How to Make Your IT Department Great.

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Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

SEPTEMBER 17, 2013

But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area companies who are their neighbors. Facebook Inc.,

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Innovation CIO Agility Venture Capitalist 8

Harvard Business Review

AUGUST 30, 2018

CIOs and CEOs of large enterprises are faced with an overwhelming demand to transform their IT enterprise services and with a bewildering, often conflicting landscape of advice. I’m Angelia Herrin, editor for special projects and research at HBR. Download this podcast. Angelia Herrin, host. Welcome to the HBR Quick Take.

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Agility Content CIO Banking 8

Harvard Business Review

AUGUST 15, 2013

For a brief period, as they were being built into the infrastructure of commerce, all these technologies opened opportunities for forward-looking companies to gain real advantages. Nor do they understand the CIO''s role or, typically, the technologies that the company deploys. Accountability.

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CEO CIO Technology CFO 8

Harvard Business Review

FEBRUARY 9, 2011

While practical applications of the Watson technology are probably some way off, other forms of AI are already in use in certain industries, such as automobiles. Another project, FeedMe , learns what web content a user's friends like to hear about and then helps the user share content with them.

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CIO System Project Call Center 14

Harvard Business Review

AUGUST 6, 2013

But when we at CEB ask CIOs who in IT is responsible for understanding and responding to these needs, we get an uncomfortable silence. For years, CIOs have sought a "seat at the table" by building strong links with senior business leaders. Today''s CIO Needs to Be the Chief Innovation Officer. IT management'

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CIO Marketing Project Trends 8

Harvard Business Review

JULY 22, 2014

As evidence of marketing’s central role, just look at which department in your firm is commanding the fastest-growing share of the technology budget and attracting the lion’s share of data analysts and data scientists. CIOs and CMOs must meet in the middle. Information & technology Marketing' into digital-marketing efforts.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

AUGUST 26, 2013

With a tsunami of new digital technologies all converging simultaneously — social, mobile, cloud, analytics and embedded devices — there has been, once again, a cry for corporate IT to radically change to enable the digital transformation of businesses. There is no time for complacency.

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CIO CTO Operations Technology 8

Harvard Business Review

MAY 8, 2018

What you didn’t know is that during the 2016 season, the NFL made major league-wide improvements to its radio frequency technology, both to prevent interference from media using the same frequency and to prevent tampering. This was a development led by John Cave, VP of football technology at the National Football League.

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CIO Analysis Technology System 8

Harvard Business Review

OCTOBER 3, 2012

In most organizations, big data projects get their start when an executive becomes convinced that the company is missing out on opportunities in data. Next, the organization launches a major IT project. This triggers another iteration of the IT project.

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CIO Hedge Fashion Follow-up 15

Harvard Business Review

JUNE 23, 2017

Many conversations about data and analytics (D&A) start by focusing on technology. A robust, successful D&A function encompasses more than a stack of technologies, or a few people isolated on one floor of the building. Gartner estimates D&A projects falter 60% of the time. Jumpstart process and cost efficiency?

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Organization How To Supply Chain Technology 8

Harvard Business Review

MARCH 9, 2018

This kind of unfortunate decision has happened over and over again, in wave after wave of transformative business technology. Therefore, no managers should view digital — or any other major technological innovation — as their sure salvation. It is multi-faceted and diffuse, and doesn’t just involve technology.

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Technology Business Model CEO Marketing 8

Harvard Business Review

JANUARY 23, 2013

The Obama campaign's techniques, tools and technologies deserve detailed and dedicated attention from every organization that takes data-driven decisions seriously. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's.

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Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

OCTOBER 3, 2012

In most organizations, big data projects get their start when an executive becomes convinced that the company is missing out on opportunities in data. Next, the organization launches a major IT project. This triggers another iteration of the IT project.

CIO 8

CIO Hedge Fashion Follow-up 8

Harvard Business Review

MARCH 15, 2011

Never underestimate a vendor's willingness to say yes to a project that it knows it won't be able to carry out. Eventually, the project needed significant rework, and floors needed to be ripped up. A CIO who has survived an ERP implementation can wear his wounds proudly for the rest of his life. Objectivity should be the goal.

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Due Diligence Critical Success Factor CIO Software 14

Harvard Business Review

FEBRUARY 1, 2011

There's a lesson in this for CIOs who are trying to make their budgets stretch ever further in these austere times. Development of small, low-cost, low-risk projects involving archived datasets can sometimes have a disproportionately high impact on the business — and on the CIO's reputation.

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CIO How To Policies Document 15