Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management'

Customer Loyalty 84

Customer Loyalty Loyalty Tips Consultative 84

N2Growth Blog

JANUARY 3, 2011

Give me real leaders who possess courage, vision, and a bias toward action, and spare me the timidity of mediocre managers posing as leaders. If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager.

Restructuring 305

Restructuring Blog CEO Brand 305

Women on Business

APRIL 27, 2012

Yesterday I had the good fortune to have lunch with an established mentor and the question floating around the table was ‘how do you know your worth as a consultant’? As a consultant this is especially true and to build value you have to build relationships. the kind of customer loyalty advertising can’t buy.

Customer Loyalty 174

Customer Loyalty Loyalty Brand Advertising 174

Skip Prichard

OCTOBER 20, 2020

My writing, speaking, training, and consulting are all focused on helping business people get and stay profitable as well as build wealth. “A When you manage your company’s operations by net profit per hour rather than percentages, you determine true cost and true profit. Imagine what would happen if every business were profitable.

Loyalty 137

Loyalty Long-term Bottom-up Proposal 137

Chart Your Course

AUGUST 14, 2012

They are realizing if employees and managers are unhappy, they are going to leave. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again.

Newsletter 165

Newsletter Insurance Class Workshop 165

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. Here’s how to get started: Hire an expert international consultant.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

OCTOBER 5, 2012

None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). These keep the branches, limbs and twigs (divisions, consultants and vendors) on a growth curve. Civic service is the ultimate way to steer heir apparents toward the leadership track.

Loyalty 59

Loyalty Bottom-up Strategic Planning Bond 59

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

APRIL 13, 2015

And if the buyer says that he or she has to consult with others, I immediately ask, “if it was only you, what would your decision be?”. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Eric Jacobson

JULY 2, 2019

Mo Bunnell (photo by: Justin McGough) Bunnell is a speaker, consultant, and founder and CEO of Bunnell Idea Group (BIG). Uniqueness – Plan out how to surprise and delight clients. Think about the timing of your outreach as it relates to all the other messages people receive.

How To 50

How To Long-term System Learning-by-Doing 50

Strategy Driven

OCTOBER 7, 2013

He has been a trainer-consultant to athletes from the NFL, MLB, NBA, and has trained numerous Olympic medalists. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Do your people WANT to listen to you?

Training 51

Training Customer Loyalty Competitive Advantage Follow-up 51

Harvard Business Review

JANUARY 12, 2017

In a world hungry for great leadership, these are just a few of the questions that too many leaders seem incapable of answering. I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding.

Schein 8

Schein McKinsey Venture Funding Customer Loyalty 8

Strategy Driven

NOVEMBER 8, 2010

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. For every “shared value” example of an energy-saving initiative that reduces operational costs, or of a social investment that enhances customer loyalty, one can find a less comfortable result.

Ethics 10

Ethics Short-term Long-term Supply Chain 10

Harvard Business Review

AUGUST 16, 2012

In fact, when we asked marketers to think about the information they used to make a recent decision, they said that more than half of the information came from their previous experience or their intuition about customers. These data hounds consult dashboards daily, and base most decisions on data.

Marketing 15

Marketing Customer Loyalty Metrics Loyalty 15

Harvard Business Review

APRIL 29, 2013

Big data managed this way may well improve your retention numbers but not transform your company. How can I help marketing retain more customers? Rather than framing the challenge as one of building a better churn model, they will look to improve their understanding of the customers behind the data.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

AUGUST 15, 2016

The linked system consisted of two short surveys — one sent to employees and the other to customers — right after a transaction. Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. Insight Center. Measuring Marketing Insights. Turning data into action.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

JULY 3, 2015

Example: Carol owns a small business and needs a customer relationship management (CRM) platform. Supporters: These customers are aware of your company and brand, and buy from you consciously. Evaluate your leadership team’s openness to co-creation as well. Your customers are waiting.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

MARCH 31, 2016

Worse yet, they’ll sometimes hire different vendors to address different issues – lifestyle coaches, employee assistance counselors, case and disease management vendors, nurse lines, occupational health and safety experts, workers’ compensation specialists, disability managers, organizational development consultants, you name it.

Planning 8

Planning Incentives ROI Long-term 8