N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

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Loyalty Blog Leadership Brand 417

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.

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Levitt Godin Customer Loyalty Airlines 150

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

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Customer Loyalty Loyalty Tips Consultative 84

Women on Business

APRIL 27, 2012

Yesterday I had the good fortune to have lunch with an established mentor and the question floating around the table was ‘how do you know your worth as a consultant’? As a consultant this is especially true and to build value you have to build relationships. the kind of customer loyalty advertising can’t buy.

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Customer Loyalty Loyalty Brand Advertising 174

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

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Restructuring Blog CEO Brand 305

Skip Prichard

OCTOBER 20, 2020

My writing, speaking, training, and consulting are all focused on helping business people get and stay profitable as well as build wealth. “A What are some ways to generate customer loyalty to encourage predictable revenue streams? Imagine what would happen if every business were profitable. ” -Ruth King.

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Loyalty Long-term Bottom-up Proposal 139

Lead from Within

AUGUST 9, 2016

Many people, even leaders, are so busy with their own lives that they forget that leadership is a calling to serve those around you and beyond you. Build a relationship with your customers and clients and serve them well. Leadership comes from inside of all of us but we each choose the quality and form of that service.

Customer Loyalty 60

Customer Loyalty Commitment Fashion Workshop 60

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. Creating “happiness” is not just an altruistic thing to do.

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Newsletter Insurance Class Workshop 165

Strategy Driven

NOVEMBER 13, 2013

One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. Here’s how to get started: Hire an expert international consultant. And their Gold Key Service can provide customized information based upon your industry and product. About the Author.

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Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

APRIL 13, 2015

And if the buyer says that he or she has to consult with others, I immediately ask, “if it was only you, what would your decision be?”. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

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Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

MARCH 31, 2014

From my personal experience, my social media consulting expert, Joe Soto, and the article, The Scientific Guide to Posting Tweets, Facebook Posts, Emails and Blogs at the Best Time in The Huffington Post , the best times to post on social media are as follows [link] : Facebook.

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Media Planning Audience Customer Loyalty 52

Eric Jacobson

JULY 2, 2019

Mo Bunnell (photo by: Justin McGough) Bunnell is a speaker, consultant, and founder and CEO of Bunnell Idea Group (BIG). Uniqueness – Plan out how to surprise and delight clients. Think about the timing of your outreach as it relates to all the other messages people receive.

How To 50

How To Long-term System Learning-by-Doing 50

Strategy Driven

OCTOBER 7, 2013

He has been a trainer-consultant to athletes from the NFL, MLB, NBA, and has trained numerous Olympic medalists. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Do your people WANT to listen to you?

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Training Customer Loyalty Competitive Advantage Follow-up 52

Harvard Business Review

JANUARY 12, 2017

In a world hungry for great leadership, these are just a few of the questions that too many leaders seem incapable of answering. I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding.

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Schein McKinsey Venture Funding Customer Loyalty 8

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. For every “shared value” example of an energy-saving initiative that reduces operational costs, or of a social investment that enhances customer loyalty, one can find a less comfortable result.

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Ethics Short-term Long-term Supply Chain 12

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

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Succession Self-aware Learning-by-Doing Follow-up 316

Strategy Driven

NOVEMBER 8, 2010

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

AUGUST 16, 2012

These data hounds consult dashboards daily, and base most decisions on data. Worse, many marketing disciplines (especially direct, digital and loyalty marketing) unwittingly encourage these behaviors and end up magnifying the problem. So it didn't surprise us that just 5% of marketers own a statistics text book.

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Marketing Customer Loyalty Metrics Loyalty 15

Harvard Business Review

APRIL 29, 2013

Rather than framing the challenge as one of building a better churn model, they will look to improve their understanding of the customers behind the data. What kinds of products or types of communication are going to increase customer loyalty? All this came from just three days of group brainstorming.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. Act on the most important feedback, and communicate what you’re doing and why.

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Survey Retail System Automotive 8

Harvard Business Review

JULY 3, 2015

We see four main reasons for this value gap: Greater revenue growth: As co-creating partners, customers have an incentive to help grow the business. Co-creation is less a measure of “customer loyalty” than an indicator of “reciprocal loyalty,” where both parties serve each other.

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CRM Brand Business Model Intangible Assets 8

Strategy Driven

OCTOBER 5, 2012

None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). These keep the branches, limbs and twigs (divisions, consultants and vendors) on a growth curve. Civic service is the ultimate way to steer heir apparents toward the leadership track.

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Loyalty Bottom-up Strategic Planning Bond 61

Harvard Business Review

MARCH 31, 2016

Worse yet, they’ll sometimes hire different vendors to address different issues – lifestyle coaches, employee assistance counselors, case and disease management vendors, nurse lines, occupational health and safety experts, workers’ compensation specialists, disability managers, organizational development consultants, you name it.

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Planning Incentives ROI Long-term 8

Strategy Driven

MARCH 21, 2012

I’m celebrating my 20th year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media, and personal development. There are ‘experts’ that warn against giving ‘unpaid consulting.’ Value first allows your customers to like and respect you as a person.

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Reputation Loyalty Customer Loyalty Seminar 50