Lead Change Blog

DECEMBER 20, 2018

Developing talent is also recognized as one of the most significant drivers of employee engagement, which in turn is the key to the business outcomes you seek: revenue, profitability, innovation, productivity, customer loyalty, quality, cycle time reduction, and more—everything organizations need to survive and thrive.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Lead Change Blog

FEBRUARY 4, 2020

Mary Ila Ward of Horizon Point Consulting contributed 3 Tips for Leading Well in 2020. Ken Byler of Higher Ground Consulting Group contributed Details Matter. Bill Treasurer of Giant Leap Consulting contributed Do You Know Why Need A Strategic Plan? ” Follow Randy on Twitter at @RandyConley.

Leadership Development 268

Leadership Development Development Leadership Simon 268

Women on Business

APRIL 27, 2012

Yesterday I had the good fortune to have lunch with an established mentor and the question floating around the table was ‘how do you know your worth as a consultant’? As a consultant this is especially true and to build value you have to build relationships. the kind of customer loyalty advertising can’t buy.

Customer Loyalty 174

Customer Loyalty Loyalty Brand Advertising 174

Strategy Driven

FEBRUARY 24, 2021

By granting offline access to your services through an app, you are gaining more customer loyalty and providing them with a faster loading process. Try to look at things from your customer’s perspective. It also saves their battery and simplifies work with storage. About the Author. Follow him on @ bmorepeters.

Customer Loyalty 65

Customer Loyalty Marketing Loyalty Follow-up 65

Jesse Lyn Stoner Blog

AUGUST 12, 2013

Bell is a customer loyalty consultant, a renowned keynote speaker and trainer, and the author of several bestselling books. Ralph Waldo Emerson wrote, “Treat a man as he is, and he will remain as he is. Treat a man as he could be, and he will become what he should be.” (We

Mentor 162

Mentor Senge Customer Loyalty Open-book 162

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. Even if the above areas are not yet in decline, but you are witnessing unusually slow growth or zero growth you still have a problem.

Restructuring 305

Restructuring Blog CEO Brand 305

Skip Prichard

OCTOBER 20, 2020

My writing, speaking, training, and consulting are all focused on helping business people get and stay profitable as well as build wealth. “A What are some ways to generate customer loyalty to encourage predictable revenue streams? Imagine what would happen if every business were profitable. ” -Ruth King.

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Loyalty Long-term Bottom-up Proposal 133

Strategy Driven

AUGUST 14, 2013

Bell is a customer loyalty consultant and the author of several national best-selling books. Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers. Creating Customer Focused Teams, Part 2. It is in the end about culture—that blend of attitudes, actions, and beliefs.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

N2Growth Blog

NOVEMBER 15, 2010

There are some organizations, business, and leaders who have an expectation that loyalty is a blind loyalty and that it does not preclude any behavioral example from them.

Loyalty 417

Loyalty Blog Leadership Brand 417

Lead from Within

AUGUST 9, 2016

Build a relationship with your customers and clients and serve them well. Customer loyalty is always priceless, so make your customers partners in your mission, and always give them more than they expect. For coaching, consulting, workshops and speaking. Treat them like family; care for them and serve them well.

Customer Loyalty 60

Customer Loyalty Commitment Fashion Workshop 60

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Creating “happiness” is not just an altruistic thing to do. It has a huge impact on the bottom line.

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Newsletter Insurance Class Workshop 165

Strategy Driven

NOVEMBER 13, 2013

One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. Here’s how to get started: Hire an expert international consultant. And their Gold Key Service can provide customized information based upon your industry and product. About the Author.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

APRIL 13, 2015

And if the buyer says that he or she has to consult with others, I immediately ask, “if it was only you, what would your decision be?”. Maybe it’s my attitude or self-confidence level, but I have always looked at an objection as a road-bump on the path to a sale. You have to think “bottom line.” Reprinted with permission from Jeffrey H.

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Objective Video Customer Loyalty Competitive Advantage 50

Eric Jacobson

JULY 2, 2019

Mo Bunnell (photo by: Justin McGough) Bunnell is a speaker, consultant, and founder and CEO of Bunnell Idea Group (BIG). Uniqueness – Plan out how to surprise and delight clients. Think about the timing of your outreach as it relates to all the other messages people receive.

How To 50

How To Long-term System Learning-by-Doing 50

Strategy Driven

MARCH 31, 2014

From my personal experience, my social media consulting expert, Joe Soto, and the article, The Scientific Guide to Posting Tweets, Facebook Posts, Emails and Blogs at the Best Time in The Huffington Post , the best times to post on social media are as follows [link] : Facebook. Reprinted with permission from Jeffrey H. About the Author.

Media 51

Media Planning Audience Customer Loyalty 51

Strategy Driven

MARCH 10, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Many of them self-serving. Reprinted with permission from Jeffrey H.

Collins 53

Collins Customer Loyalty Reputation Competitive Advantage 53

Strategy Driven

APRIL 8, 2011

Some or all competitor brands are not visible and credible with respect to the new category or subcategory, even though in other established categories they might not only be visible and credible but even have the highest reputation and customer loyalty. About the Author.

Brand 56

Brand Aaker Six Sigma Short-term 56

Strategy Driven

OCTOBER 7, 2013

He has been a trainer-consultant to athletes from the NFL, MLB, NBA, and has trained numerous Olympic medalists. Martin agreed to help me get ‘in better physical shape’ at his training facility. Martin Rooney bills himself as a Fitness Philosopher. But he is at the top of his profession as both a trainer and a speaker on fitness.

Training 51

Training Customer Loyalty Competitive Advantage Follow-up 51

Harvard Business Review

JANUARY 12, 2017

I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding. He also talked about his stint at McKinsey & Company, the blue-chip consulting firm, and one subversive takeaway.

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Schein McKinsey Venture Funding Customer Loyalty 8

Harvard Business Review

SEPTEMBER 27, 2011

That's why many firms that make customer service a true priority use the same systems to measure and promote employee engagement as they do for customer loyalty. Of course, having written about JetBlue, I know more about its inner workings than the average customer.

Travel 15

Travel Airlines Customer Loyalty Power 15

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. For every “shared value” example of an energy-saving initiative that reduces operational costs, or of a social investment that enhances customer loyalty, one can find a less comfortable result.

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Harvard Business Review

AUGUST 16, 2012

These data hounds consult dashboards daily, and base most decisions on data. Worse, many marketing disciplines (especially direct, digital and loyalty marketing) unwittingly encourage these behaviors and end up magnifying the problem. So it didn't surprise us that just 5% of marketers own a statistics text book.

Marketing 15

Marketing Customer Loyalty Metrics Loyalty 15

Harvard Business Review

NOVEMBER 22, 2016

By Prasad Chintamaneni, President, Global Industries and Consulting, Cognizant. Mapping this group to its customer base, the bank can make targeted offers to customers who could be in the home or auto market in the next 30 to 90 days. Digital is reconfiguring the world. Data underpins digital’s disruptive promise.

Banking 9

Banking Content Customer Loyalty Health Care 9

Harvard Business Review

OCTOBER 5, 2011

Except for the most bedraggled of new consulting firm recruits, no one is on-site with clients 24-7. Video testimonials are a terrific advertisement for your business, demonstrating vividly to potential customers how you've helped others like them (here are some nice examples ).

Cialdini 13

Cialdini Customer Loyalty Long-term Newsletter 13

Harvard Business Review

JUNE 8, 2015

They’re a mix of managers, consultants, academics, and students, from the United States and other countries. The Tournament takes into account price sensitivities and elasticities, customer loyalty, market growth, costs, and competitive response. We can find out how strategically people think and how well they perform.

Customer Loyalty 8

Customer Loyalty Strategy Industry Marketing 8

Strategy Driven

JANUARY 22, 2020

If you’re unsure which steps to take, then it may be worth consulting with a global business expert for specialist advice on how to take your company world-wide. Provide quality customer service. Quality customer service is another crucial element of any successful business.

Short-term 69

Short-term Customer Loyalty Advertising Long-term 69

Harvard Business Review

APRIL 18, 2013

It means building a profile of each customer, based on transaction and social media data (e.g., IBM has built a customer database called Blue Insight , an analytics cloud computer system that unifies hundreds of software applications for more than 200,000 IBM consulting, sales, technical and marketing people.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

MAY 21, 2015

These days, most of my time is spent in conference rooms instead of comedy clubs, and the performers I coach are designers and consultants who want their ideas to land successfully with clients. I also started to work at IDEO as a writer and marketing professional. Find the “you” in your presentation.

Storytelling 8

Storytelling Audience Conference Customer Loyalty 8

Harvard Business Review

OCTOBER 24, 2016

To find out, I turned to my ongoing Top Pricer Tournament , in which 884 people — managers, consultants, professors, students — make pricing strategy decisions for a generic business competing against other generic businesses. When it comes to setting strategy, which is more effective: one great thinker or a wise crowd?

Due Diligence 8

Due Diligence Groupthink Strategy Customer Loyalty 8

Harvard Business Review

OCTOBER 24, 2016

Large investors rely on an assortment of intermediaries to help them with their investment activities, including asset managers, such as hedge funds, investment banks, and consultants.

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

APRIL 3, 2015

As a consultant in PR and social media, I thought I knew. The truth is, I assumed the scale of the response on social media plus my customer loyalty merited a response from the airlines. First, for years, I have been instructing brands to religiously listen to their customers through online channels like Twitter.

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

APRIL 29, 2013

Rather than framing the challenge as one of building a better churn model, they will look to improve their understanding of the customers behind the data. What kinds of products or types of communication are going to increase customer loyalty?

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Strategy Driven

NOVEMBER 8, 2010

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

APRIL 17, 2013

The common thread is that today''s model of capitalism overemphasizes short-term financial data and neglects information that gets at the true sources of sustainable value creation — things like innovation, brand equity, customer loyalty, and key stakeholder relationships.

Report 8

Report Short-term Press Release Compliance 8