Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? Few European companies have COOs, although their numbers appear to be growing. Of the 97 largest listed companies in the UK and the Eurozone in 2010, only 37 had a COO in their executive ranks.

COO 13

COO Sample Telecommunications Automotive 13

The Horizons Tracker

MARCH 15, 2020

The founding team is vitally important to the success of any startup, and indeed, some studies argue that the founding team are more important to the success of the startup than the product itself. Who would be CFO or COO? ” Entrepreneurial team formation. Who would be CEO?

Team 85

Team Entrepreneur COO CFO 85

CO2

SEPTEMBER 6, 2018

Org charts can be arranged by function, process, product, market, customer, geographic, matrix, or a combination approach. Seeing these connections and implications may remind you of the need to be an active learner as a leader (not a finished product). . These charts tell a more interesting and complex story.

Leadership Styles 87

Leadership Styles COO Learning-by-Doing Planning 87

CO2

SEPTEMBER 6, 2018

Org charts can be arranged by function, process, product, market, customer, geographic, matrix, or a combination approach. These charts tell a more interesting and complex story. They can be useful for you, your advisors/coaches, and board members in discussing and reviewing the readiness of your organization.

Leadership Styles 78

Leadership Styles COO Learning-by-Doing Planning 78

N2Growth Blog

MARCH 23, 2010

This is because most CRM platforms measure customer interactions solely upon product purchase history and preferences. As should be obvious, this set of metrics is biased not only to product centric data, but also toward historical data, and does not take into account experience or forward looking trends & preferences.

Blog 272

Blog CRM Management Brand 272

Harvard Business Review

JANUARY 28, 2015

We have also found that improving customer experience from average to “wow” is worth a 30 to 50 percent improvement in “likelihood to remain/renew” and “likelihood to buy another product.” The CMO and COO are the natural partners for turning this around.

COO 8

COO Planning Metrics Call Center 8

Mike Cardus

JULY 11, 2011

Contact Mike and begin to create successes that lead to increased effectiveness of teams and leaders that result in improved productivity and people who love the work they do. Interested in your organization or team having a success story? michael cardus is create-learning. image by Pink Sherbet Photography.

Team Building 94

Team Building TRIZ Succession Team 94

HR Digest

DECEMBER 10, 2021

Vincent Chee: I am working with our COO Roni Gross and Director Naomi Hung to determine Bevel’s timeline within 6-months, 1 year and 2 years. When we source talent with diverse perspectives and experiences that is reflected in the work product and the collaborative ideas they contribute as part of a greater team. .

Diversity 52

Diversity PR Long-term Short-term 52

Mike Cardus

NOVEMBER 3, 2010

Design by 12GrainStudio Leadership Solutions Focus in Practice Wednesday, November 03rd, 2010 Posted by: mike Working with a leadership team of 5 people including the COO of the organization. Powered by WordPress. People started to say, we are already doing all these things, we are there. Now we just continue to build upon you success!”

Leadership 125

Leadership COO Team Building Active Listening 125

Steve Farber

SEPTEMBER 26, 2016

” Stephens joined Marco’s Pizza in 2004 when it was a successful but regional chain operating 110 stores in three states. Now, he’s the president and chief operating officer for Marco’s (and was featured earlier this year on CBS’ Undercover Boss ).

Chief Operating Officer 40

Chief Operating Officer How To COO Motivation 40

Terry Starbucker

JULY 23, 2018

I was hired by a multi-millionaire entrepreneur to be the COO of a 600,000 customer cable company. I joined a different Cable TV company not long after I got fired, and worked my way up to a SVP of Operations role for some cable networks in the Rocky Mountain west of the US, with 300,000 customers scattered around 4 states.

Leadership 181

Leadership Learning-by-Doing COO Follow-up 181

Steve Farber

JANUARY 6, 2017

You fascinate me, Cam,” Agnes cooed. When I first met him, Dick was running the check processing operation in the bank’s corporate facility. It was the closest thing a bank has to a manufacturing operation and it had an ethnically diverse, primarily blue-collar employee base. Chapter 23. Excuse me?”. You heard me, fascinate.

Banking 60

Banking COO Morale Learning-by-Doing 60

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.]

Blog 296

Blog Content Media Brand 296

Steve Farber

JANUARY 6, 2017

You fascinate me, Cam,” Agnes cooed. When I first met him, Dick was running the check processing operation in the bank’s corporate facility. It was the closest thing a bank has to a manufacturing operation and it had an ethnically diverse, primarily blue-collar employee base. Chapter 23. Excuse me?”. You heard me, fascinate.

Banking 40

Banking COO Morale Learning-by-Doing 40

Harvard Business Review

MAY 16, 2017

She distilled the notes about her many accomplishments into an overview of the 10 years in her current role: Keep University’s School of Design (eight graduate programs) running flawlessly for Director, other staff, faculty, and students — during routine operations and emergencies. Equally adept at managing people and operations.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

APRIL 5, 2013

Their son-in-law (married to their eldest daughter) had recently been named chief operating officer. The family asked us to review the COO''s strategy for the business as part of its corporate governance process. We moved the discussion away from the COO''s strategy to the performance of the business. So what is the next act?"

COO 8

COO Chief Operating Officer Strategic Planning Project 8

Terry Starbucker

AUGUST 13, 2017

After all, I had earned it, having just finished a 28 year run as a CPA, cable company VP of Operations, football stadium project manager, VP of Development for another cable company, and finally, a cable company SVP of Operations.

CPA 192

CPA COO CFO Leadership 192

Harvard Business Review

AUGUST 7, 2018

I had taken one step toward this two years ago, when I named one partner president and another chief operating officer. Most firms have a suite of core products that make up much of their sales and profits. But promoting someone is easy; giving up some of your job is much harder.

CEO 9

CEO Organization Chief Operating Officer COO 9

Harvard Business Review

JUNE 27, 2012

These meetings focused on creating "harmony" between the operations of the two organizations — which really meant that corporate headquarters wanted Paul and his group to forgo the practices that had made them an attractive acquisition in the first place and adopt the practices of the acquiring firm.

COO 12

COO Short-term Pharmaceuticals Innovation 12

Harvard Business Review

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Insight Center. Competing in the Future.

Operations 9

Operations Brand Ryan COO 9

Harvard Business Review

NOVEMBER 12, 2012

What to make of the confluence of General Petraeus resigning as head of the CIA and Christopher Kubasik , vice chairman, president, and COO of Lockheed also resigning — both for having affairs — within days of each other? Maybe that is because of more public scrutiny and the operation of social media.

Welch 15

Welch COO Constraint CEO 15

Harvard Business Review

OCTOBER 21, 2015

This is a management-by-process system like the Toyota Production System. The chief operating officer (COO) meets with direct reports during the week on the floor. In contrast a management-by-objectives COO would tell the subordinate what to do and blame her for the poor performance.

System 8

System Health Care Management COO 8

Harvard Business Review

APRIL 23, 2012

CEO/COO teams or "Office of the President" arrangements can offer great strengths, but may also introduce some sizeable risks, as Stephen A. Instead, seeing the potential in the product and commitment of employees, we came up with financing to buy out the investor and keep the company operating. Miles and Michael D.

Team 15

Team Leadership COO Software 15

Harvard Business Review

NOVEMBER 6, 2017

It knew it had to act fast, so top leaders began by challenging major assumptions about how they operated. They created an excellent product in record time, in time for launch in the 2009 holiday season. The CEO and COO of a multisite nonprofit were rolling out a new strategy started with tight, rules-laden processes and playbooks.

Execution 8

Execution Strategy COO CEO 8

Harvard Business Review

OCTOBER 13, 2016

While the number of executives reporting to the CEO has doubled, only 35% of Fortune 500 and S&P 500 companies have COOs, who are responsible for integration across business units or functions. COOs once outnumbered CFOs in those firms, but not now. Second, they’ll consider the needs and opinions of multiple constituencies.

CEO 8

CEO Strategy Hotels COO 8

Harvard Business Review

AUGUST 30, 2012

A few years ago, the chief operating officer launched a customer quality initiative to improve six core processes and assigned executives to "own" each process. Some point to politics in the C-Suite, especially to competition between the COO and CFO. How can you break this cycle? They blocked each other's progress.

Company 8

Company COO CFO Insurance 8

Harvard Business Review

MARCH 21, 2018

Looking ahead, we will continue to drive productivity, and we plan to conduct a deep dive into the details of our cost structure and allocation of capital to ensure we deliver appropriate returns for shareholders.” Injuries and catastrophic events, in addition to being tragic, are evidence that production is not being managed correctly.

Operations 17

Operations Chemicals CEO Metrics 17

Harvard Business Review

AUGUST 8, 2017

However, based on our experience of advising CEOs, operating as CEOs, and sitting on boards, we have found that executives can be effective in the new environment by revamping their interactions with their boards. The management of this letter should be delegated to a top lieutenant such as the head of communications or the COO.

CEO 8

CEO Strategic Planning Letter Bond 8

Harvard Business Review

JUNE 5, 2018

As soon as you step into a top position at a company that needs to significantly improve the way it operates, there’s pressure to get off to a quick start. HBR Staff/Clare Jackson/EyeEm/Getty Images. Yet the best way to succeed, paradoxically, is to slow things down. That’s why you were brought in.

Supply Chain 12

Supply Chain CEO Kahneman Self-aware 12

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. Lines of business are now getting their own official technology budgets for non-standard software products. Other managers might take notice and started building their own databases.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

FEBRUARY 5, 2015

Consider Nissan’s “Vision Zero” which aims for “zero traffic accidents involving Nissan vehicles that inflict serious or fatal injuries,” according to COO Toshiyuki Shiga. Rethinking products and how you talk to your customers at the same time is systemic thinking at its best.

Goal 8

Goal Transportation Automotive COO 8

Harvard Business Review

NOVEMBER 9, 2017

That’s why, after years of operating without support staff (it’s been just me and my COO), I’ve recently hired a 24-year-old, Morgan, and given him the title of Director of Execution and Evolution. And I’m teaching him what it takes to build and run a business — from finances to operations to projections.

CEO 8

CEO COO Learning-by-Doing Trends 8

Harvard Business Review

MAY 3, 2017

Jacqueline Reses, a former private equity investor who became Yahoo’s CHRO, said, “We should drive HR like a product organization that finds the most critical use cases of our customers and then builds products to solve those needs. We shouldn’t execute programs that don’t serve the business.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

MAY 2, 2017

” Another common misconception is that collaboration is cross-selling, the practice of suggesting new services or products, usually under another colleague’s purview, to an existing client. On the contrary, clarity about where the buck stops is one of the most critical enablers of efficient teamwork.

Chief Operating Officer 11

Chief Operating Officer Consensus How To Project 11

Harvard Business Review

DECEMBER 17, 2015

This comes at a significant financial and productivity cost to all organizations, as demonstrated by research in corporate settings : Onboarding an external hire can cost up to twice the departing executive’s salary, and the time it takes for an external hire to become productive is twice as long as for someone hired from within.

Development 8

Development Mentor COO CFO 8

Harvard Business Review

MARCH 12, 2012

We operate in a business landscape driven by an obsession with youth. In this stressful market, with no guarantees of pensions or government safety nets taking care of us in our later years, and so with a need for all of us to keep productively working as long as possible, there are a few basic things I might suggest to help you cope.

COO 14

COO Chief Financial Officer Telecommunications Technology 14

Harvard Business Review

AUGUST 5, 2014

That shift has created an increasingly commoditized product and service environment. Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. That’s a major missed opportunity according to Ian Ewart, Head of Products, Services & Marketing at Coutts. “I

P&L 11

P&L Banking Marketing Call Center 11