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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

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My Crisis Leadership Playbook

Next Level Blog

The ideas I’m sharing in this post are the basics of a crisis leadership playbook that is something of a work in progress. The first thing I’m sure of is that effective leadership in this new era begins with effective self-management. You can think of these three as forming a pyramid with managing yourself at the base.

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The 360 Degrees of Crisis Communications

Next Level Blog

We all know by now that leaders must communicate in a crisis. In times of crisis, it’s almost a societal default to look to the people in charge to transmit what they know when they know it while painting a picture of how we’ll get through this together. It’s approaching the point of cliché because it’s true.

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Manager Vs Leader: Which One Are You?

Lead from Within

When it comes to leadership, the terms manager and leader are often used interchangeably, but they are not the same thing. A manager is responsible for maintaining the status quo and ensuring that tasks are completed on time and within budget.

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15 Things Leaders Can Manage (and One They Can’t)

Jesse Lyn Stoner Blog

15 Things Leaders Can Manage Things Leaders Can Manage (and Should) 1. Focus and Attention You can manage what you put your attention on. You can focus strategically on where you’re going, or you can focus on short-term fires and go from crisis to crisis.

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Failure to Communicate: What to Do When Your Boss (or Team) Don’t Get It

Let's Grow Leaders

You may gain a strategic insight, a longer-term focus than you had. As a leader, manager, and team member, you stand at a crossroads every time this question arises. You might phrase it in terms of a current choice. You were busy and told your managers on the “what,” assuming that they would fill in the blanks for their teams.

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My management secret? Relationships matter

Chartered Management Institute

Interview: My management secret? Relationships matter Written by Caroline Roberts Share Share to Twitter Share to Facebook Share to LinkedIn Share via email When Chartered Manager of the Year nominee Heather West swapped a career in retail management for one in care, an early mentor gave her an invaluable lesson in how to help others.