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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

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Preview Thursday: Clarity First

Lead Change Blog

Too often, crisis—a near-miss accident or a frightening diagnosis—is the catalyst that brings these revelations. Ambiguity is a condition we sink into because it is automatic and it provides short-term benefits that manifest in a number of ways. is a leading authority on business performance and Lean management.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. To be thorough means putting long-term results ahead of short-term gains. In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology.

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Hot Seat: Jeff Immelt at GE

Leading Blog

Much of what needed to be done at GE were long-term propositions. Tech start-ups define success, especially in the first decade, on how well they acquire customers, build capability, and penetrate their emerging markets. When you have a strong team, you can weather any crisis. That should be a lesson for all of us.

Welch 268
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Building A Friendly Digital Marketing Plan For 2021

Strategy Driven

Forbes magazine wrote early on in the pandemic, and further identified that a key component in responding to the crisis lies in digital transformation. Many businesses have identified the opportunity and are working to strengthen digital marketing activities. The way in which we used to market traditionally is changing, in all areas.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. To be thorough means putting long-term results ahead of short-term gains. In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology.

Airlines 130
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A Practical Approach to Managing Workforce During COVID-19

HR Digest

COVID-19 is the most severe crisis since the Second World War: companies are losing workforce rapidly around the world. A structured strategy for managing workforce can bring consistency into overall operations during today’s challenging times by putting people first. Managing workforce in times of disruption.