HR Digest

JANUARY 17, 2023

These strategies are designed to create a strong sense of loyalty and trust between your business and your workforce, which can lead to improved performance and efficiency. This in turn leads to an increase in business revenue and a higher return on investment (ROI) for business success. What are some branding strategies for employers?

Brand 105

Brand Strategy Reputation Tips 105

HR Digest

AUGUST 1, 2019

We recognize our Capgemini teams in meaningful ways have proven to be powerful tools in creating loyalty and engagement to our company. The HR Digest: How can you calculate the ROI of great employee benefits? Multi-channel communication works best for a diverse workforce. Your employees won’t value the benefits they don’t understand.

ROI 81

ROI Self-aware Committee Policies 81

Strategy Driven

SEPTEMBER 30, 2020

According to a study by Smarp , ‘companies that had the best corporate cultures, that encouraged all-around leadership initiatives and that highly appreciated their employees, customers, and owners grew 682 percent in revenue.’ By offering staff benefits, you can improve staff loyalty, engagement, satisfaction, and retention.

Company 110

Company Discount Diversity Software 110

CO2

APRIL 28, 2013

As executive coaching continues to expand, the field is shifting away from a therapeutic model to a greater emphasis on business performance, leadership, and communication. In the past decade or so, coaching has become increasingly professional and leadership development is now the largest market segment.

Executive Coaching 139

Executive Coaching Execution Market Segmentation Career 139

Sales Wolf Blog

DECEMBER 6, 2010

  Wally Bock, Three Star Leadership Blog : Breaking News: Introverts can be Great Leaders - When you think of a stereotypical leader the vision of a charming, charismatic, and outgoing individual likely comes to mind - the kind of person who could strike up a conversation with a doorknob and inspire it to his or her viewpoint.

Blog 140

Blog Human Resources Talent Management Emotional Intelligence 140

Strategy Driven

APRIL 2, 2012

Loyalty actions. Luckily in sales, ROI is the easiest part. Here’s an ROI reality: subtract last month’s sales from this month’s sales, and this month last year from this month’s sales and compare the results. At the end of the month, a full pipelne ensures you’ll exceed plan. Customer service skills. Going the extra mile.

Education 50

Education Training ROI Loyalty 50

Strategy Driven

AUGUST 24, 2015

Empowering Style Leadership : Leaders communicate with respect and lead by example. Leadership is supportive of employees, with focus on helping to support employees so they can focus on caring for customers. The Leadership Development Practitioner as a Change Agent. Patti Phillips PhD is president and CEO of ROI Institute, Inc.

Organization 50

Organization Human Resources Bureaucracy Competitive Advantage 50

Strategy Driven

APRIL 29, 2013

increase their interactive marketing ROI. And stop using dead sales words like ‘ROI,’ and ‘helps organizations.’ Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

ROI 50

ROI Customer Loyalty Media Seminar 50

Strategy Driven

MAY 19, 2014

Often erroneously referred to as ROI, it’s what happens after the customer takes possession, and what they’re hoping to achieve as a result of it. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Marshall Goldsmith

MAY 10, 2011

For example, I once taught a leadership development session for executives and their spouses or partners. In building their empires, they had forgotten about making a ROI for their stockholders. Stop in the Name of Leadership Once I heard Peter Drucker say: 'We teach leaders what to do. We don't teach leaders what to stop.

Drucker 124

Drucker Learning-by-Doing Follow-up Goal 124

Strategy Driven

JUNE 24, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Measuring the ROI of social media? appeared first on StrategyDriven.

Media 70

Media Seminar Follow-up Customer Loyalty 70

Strategy Driven

JUNE 17, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Relate Articles: Measuring the ROI of social media?

Media 50

Media How To Brand Customer Loyalty 50

Strategy Driven

JULY 1, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Measuring the ROI of social media? appeared first on StrategyDriven.

Media 50

Media Seminar Follow-up Customer Loyalty 50

Harvard Business Review

DECEMBER 14, 2011

To better understand the ROI, my company, Burson-Marsteller, teamed up with the Great Place to Work Institute to ask senior executives from top-ranked companies about the value of a positive work environment. In a world where competition for talent is global, star performers seek companies with values that mirror their own.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

MARCH 31, 2016

Leadership commitment and support. There are generally two answers: return on investment (ROI) and value of investment (VOI). ROI in this context is generally limited to examining the tangible benefits of a program, such as a reduction in medical costs or absenteeism. So what does?

Planning 8

Planning Incentives ROI Long-term 8

Strategy Driven

NOVEMBER 8, 2010

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. If you believe that social networking is just a window dressing that your company “needs” (but not really), then think again.

Media 50

Media Follow-up Software Newsletter 50

Strategy Driven

FEBRUARY 9, 2015

‘Return on Investment’ (ROI) in business is predicated on the ability of the company to deliver as promised in product, profit, and its accompanying service. It’s amazing to me that everyone measures ROI to the penny, and no one measures ROS (return on service) at all. Return on leadership. Return on morale.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

OCTOBER 3, 2018

In the following months, the CMO began to look for opportunities where her team could proactively step “into the gap” — to take a leadership role on an opportunity that none of the other functions picked up. The goal was to get feedback and strengthen the thinking to maximize the potential impact on growth.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

MARCH 22, 2017

Each outbound communication is measured individually for immediate ROI. The leadership team conducts a weekly evaluation to assess, “Is what we’re doing working?” These members are 2.6 times more likely to stay with Kaiser Permanente two years later. Marketers of the past thought like artists, managers, and promoters.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

SEPTEMBER 27, 2011

Your CHRO is your key resource to ensure you can achieve your strategic directions through a leadership team and employees that are aligned and executing along common goals. Do you know the ROI you receive from investing in salaries, bonuses, or development? Could change your strategic direction in nine months or less?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

AUGUST 22, 2016

In one, a star researcher said that he was leaving as there was no space for creativity anymore, as the company squeezed budgets and eliminated roles without a clear ROI. If one member of the leadership team owned a key driver, the goal was to let them manage it rather than everybody being in micro-management mode.

Company 8

Company Competitive Advantage Bureaucracy Retail 8

Harvard Business Review

OCTOBER 8, 2018

Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. After implementing Code Lavender programs, hospitals often experience improvements in staff morale and loyalty.

Health Care 8

Health Care Metrics Technology System 8

Harvard Business Review

AUGUST 5, 2014

They also outperform their peers across the entire customer lifecycle, are nine times more likely to enjoy superior customer loyalty, and a remarkable 23 times more likely to outperform less analytical peers on new-customer acquisition. CMOs need to show the ROI of every pound spent on marketing and how it delivers against the bottom line.”.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

DECEMBER 5, 2013

” This ranged from creating more humane conditions for his factory workers and providing extensive training to his sales staff to demanding loyalty and exercising a maniacal sense of control, firing people left and right. ” The performances also arrived on the heels of story-driven shows like Oklahoma!

Morale 8

Morale Conference Hammer Film 8

Strategy Driven

JUNE 29, 2015

I try to have at least 100 breakfast appointments a year - at a total cost of under $500 dollars - and a total ROI of - well, let’s just say, priceless. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

CRM 50

CRM Customer Loyalty Competitive Advantage Books 50

Harvard Business Review

MARCH 18, 2016

Marketing executives are being tasked with leveraging technology to improve customer experience, drive client growth, and meet loyalty goals. Overcommunication should be mandated between both teams and modeled by senior leadership. Collectively: What is the cost benefit to the organization, and how quickly can we show ROI?

Marketing 8

Marketing Enterprise Architecture Technology Project 8