Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim – 12th President, the World Bank. Tammy Erickson – McKinsey award-winning author. a holding company that operates seven distinct business. Former Executive VP and Head of Strategy & Transformation at TMB Bank. Operations Group Baring Private Equity. CEO Magazine – CEO of the Year.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

JANUARY 18, 2018

Recently, the CEO of Deutsche Bank predicted that half of its 97,000 employees could be replaced by robots. McKinsey has been studying what kind of work is most adaptable to automation. It seems beyond debate: Technology is going to replace jobs, or, more precisely, the people holding those jobs. Knowledge workers will not escape.

Creativity 15

Creativity Strategy Venture Capitalist McKinsey 15

Harvard Business Review

NOVEMBER 18, 2015

But the question deserves better than executive hand-offs to HR, McKinsey, or Myers-Briggs. So smarter “people analytics” operations embrace mission and metrics that assure they’re getting the right kind of ROEE — Return on Ex-Employees: Referrals. That’s because love creates great expectations.

McKinsey 8

McKinsey Banking Reference Human Capital 8

Harvard Business Review

JULY 17, 2017

It’s far from the only case of a failure to embrace a more digital approach; the larger shift to digital is changing the way every industry operates. Banks are feeling the crunch; according to McKinsey , legacy financial institutions will see profits decline 20%–60% by 2025 if they fail to evolve digitally.

Industry 13

Industry Short-term Planning Long-term 13

Harvard Business Review

OCTOBER 25, 2018

In our recent research at the McKinsey Global Institute, we examined the superstar phenomenon across firms, as well as sectors and cities. They come from all regions and sectors and include global banks and manufacturing companies, long-standing Western consumer brands, and fast-growing U.S. Wider dynamics may be at play.

Industry 13

Industry Company GDP Bottom-up 13

Harvard Business Review

SEPTEMBER 11, 2015

In-house strategy and consulting groups are growing in popularity , supplementing and increasingly winning business from traditional consulting firms such as McKinsey & Company, Boston Consulting Group and Bain & Company. McKinsey, Bain, or Boston Consulting Group). Work on discrete projects. Exceed client expectations.

Consultative 8

Consultative Team How To McKinsey 8

Harvard Business Review

MARCH 13, 2013

Captive offshore operations centers — company-owned delivery units located in low-cost countries such as India and the Philippines — have come a long way. Since 2008, we've benchmarked the performance of nearly 250 operations centers working on both core operations (e.g., But that's not by accident.

Offshoring 8

Offshoring Cost Benchmarking Operations 8

Harvard Business Review

JUNE 18, 2013

The most popular view, supported by the likes of The New York Times , the African Development Bank, and the World Bank — all powerful influencers of how the world thinks about Africa — puts the number of AMACs at more than 300 million. Between these extremes is a multitude of other estimates.

Class 10

Class Globalization Banking Education 10

Harvard Business Review

SEPTEMBER 12, 2012

A McKinsey study found that across all industry sectors, companies with the most women on their boards of directors significantly and consistently outperform those with no female representation: by 41% in terms of return on equity and by 56% in terms of operating results.

Diversity 15

Diversity McKinsey Incentives Proposal 15

Harvard Business Review

FEBRUARY 18, 2015

According to McKinsey, youth unemployment in Africa’s largest economy, Nigeria, is around 50%. Despite the inventiveness of these entrepreneurs, some operate in the informal economy, without government registration, IP rights, or access to banking. Investors subsequently have a difficult time calculating their valuations.

Innovation 8

Innovation Engineering Entrepreneur Banking 8

Harvard Business Review

JUNE 26, 2014

The unbanked pay four times more in fees to access their money than those with bank accounts, and they pay $4 higher fees per month for cash access on average than those with formal financial services. This cost is also disproportionately borne by mom-and-pops, many of which operate in poor neighborhoods and rural areas.

Cost 8

Cost Transportation Banking Retail 8

Harvard Business Review

DECEMBER 22, 2010

No wonder that a 2008 McKinsey survey found that only 20% of senior executives believe that their corporate philanthropy is effective in achieving social goals. The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

SEPTEMBER 26, 2011

Caterpillar , for example, publishes its dealer sales statistics by region each month, while the Spanish bank Santander puts out a newsletter with key operating results and commentary. At McKinsey, we have found ourselves facilitating more and more joint board and management off-sites to try to define 10- or even 20-year visions.

Long-term 8

Long-term CEO Short-term McKinsey 8

Harvard Business Review

DECEMBER 2, 2010

To do this, we combine two separate frameworks: the first is the Three Horizon strategic model developed by McKinsey. Horizon 1 (H1) represents the current core operations of a company that produce the cash flow needed to sustain operations, to meet investor expectations, and to invest in future growth.

NPV 14

NPV Net Present Value Price Engineering 14

Harvard Business Review

NOVEMBER 9, 2017

One of us (Paul) is a strategy scholar and economist; the other (Amy) studies organizational behavior and operations management. Strategy as learning requires senior executives to engage in an ongoing dialogue with operations across all levels and departments.

Strategy 8

Strategy Agility Execution Core Competence 8

Harvard Business Review

FEBRUARY 14, 2017

But according to the World Bank , only 30% of youth employment programs are successful, with many of those offering only marginal benefit. For the last two years we have been implementing Generation, a youth employment program that is part of the McKinsey Social Initiative. And most programs have no positive effect at all.

Metrics 11

Metrics TCO Training Cost-Benefit Analysis 11

Harvard Business Review

DECEMBER 10, 2013

One of the best ways in which he demonstrates this is with a study on equity research analysts moving between Wall Street investment banks. He operates in a similar environment, analyzes the same companies in the same sector, and has the same clients. You would expect high portability in these situations.

How To 8

How To Banking Human Resources COO 8

Harvard Business Review

FEBRUARY 13, 2013

But this is only possible if the senior executives of our leading institutions are what Dominic Barton, Worldwide Managing Director of McKinsey & Company, refers to as "tri-sector athletes" — leaders able to engage and collaborate across all three sectors. Build Your Bench Strength Without Breaking the Bank.

Globalization 9

Globalization Career McKinsey Strategic Planning 9

Harvard Business Review

SEPTEMBER 25, 2017

It has been 10 years since the global financial crisis, and the fall-out continues in the industry that was at its epicenter: banking. There has been a truly dramatic retrenchment from foreign markets, making banking a rare case of an industry becoming less, rather than more, global. For some banks, the answer is simply: Yes.

Banking 8

Banking McKinsey Finance Globalization 8

Harvard Business Review

OCTOBER 30, 2014

McKinsey research shows that companies with advanced marketing and sales capabilities tend to grow their revenue two to three times more than the average company within their sector. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e.,

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

NOVEMBER 4, 2013

To open a bank account today, for instance, a typical customer embarks on a multichannel journey: researching online; downloading an application; speaking to a call center agent; linking brokerage accounts; visiting a branch; and installing the bank’s mobile app. For more see the HBR article, “The Truth About Customer Experience” ).

Call Center 8

Call Center Banking Analysis Knowledge Management 8

Harvard Business Review

DECEMBER 19, 2012

According to a survey of social media users by the joint Nielsen-McKinsey venture NM Incite, 33% of respondents say they'd recommend a brand that offered a quick but ineffective response, nearly double the number (17%) who'd recommend a brand providing a slow but effective solution.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

JUNE 14, 2017

According to World Bank data , merchandise trade grew from 16% of global GDP in 1990 to 26% by 2008. And, according to McKinsey & Company , cross-border data flows today are more than 20 times what they were in 2005. They need to double down on localizing their operations in every major market. Similarly, at 33.6%

Merchandising 9

Merchandising GDP Supply Chain Globalization 9

Harvard Business Review

NOVEMBER 13, 2012

To answer these tough questions, we can turn to two of the world's best number crunchers, McKinsey and PwC (full disclosure: I have a consulting partnership arrangement with PwC US). trillion : The size of the "climate economy" by 2020 according to the bank HSBC. How fast do we have to change? every year until 2050. It's not so crazy.

McKinsey 8

McKinsey GDP Cost-Benefit Analysis Constraint 8

Harvard Business Review

JULY 5, 2016

According to estimates by McKinsey , if France (for example) were to shift into a higher gear and equal the UK’s digital state, its hypothetical economic gain could be about €100 billion. These are real concerns for the UK economy overall as the tech sector accounts for around 10% of British GDP.

Safe Harbor 9

Safe Harbor Industry Uncertainty Crisis 9