Modern Servant Leader

DECEMBER 30, 2022

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. The reason for this vast difference in recovery?

Airlines 130

Airlines Leadership Short-term Long-term 130

Steve Farber

NOVEMBER 7, 2016

In 1999 he ended up at Scripps Health and became the healthcare giant’s CEO in 2000 when the organization was in cultural turmoil and losing about $15 million a year. One of the first things Van Gorder did as CEO of Scripps Health was set up a Physicians Leadership Cabinet. Not anymore. Share critical information.

CEO 83

CEO Leadership COO Tips 83

Leading Blog

DECEMBER 25, 2019

The leadership competency of team coach creates a way to uncover the team dynamics that hold the team back from operating at its best. * * * Phillip Sandahl , the internationally renowned bestselling author of Co-Active Coaching and the CEO of Team Coaching International (TCI) and Founding Partner / COO of TCI, Alexis Phillips are authors of the new (..)

Team 241

Team Leadership Styles COO Open-book 241

Center for Creative Leadership

JUNE 2, 2020

They carry titles such as vice president or senior director and have responsibilities for one or more functions — such as sales, marketing, finance, operations, engineering, technology, legal, and human resources. They run business units and geographic regions.

Self-aware 83

Self-aware Leadership COO Influence 83

Steve Farber

NOVEMBER 7, 2016

In 1999 he ended up at Scripps Health and became the healthcare giant’s CEO in 2000 when the organization was in cultural turmoil and losing about $15 million a year. One of the first things Van Gorder did as CEO of Scripps Health was set up a Physicians Leadership Cabinet. Not anymore. Share critical information.

CEO 40

CEO Leadership COO Tips 40

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. Simon Cooper, president and CEO of Ritz-Carlton, calls this “scriptless service”. Becoming CEO is not a coronation, it’s a promotion. And CEOs can’t do everything.

Leadership 281

Leadership Simon Cooper Gordon 281

N2Growth Blog

JANUARY 19, 2017

” She apparently operated in an environment where her role was defined by her title, which commanded respect, expertise and positioning of her patients. For example, two CEO’s sit at a table, but they aren’t equal. Would you rather sit at the dinner table of the CEO of an SME or a large corporate?

COO 150

COO Banking CEO Benchmarking 150

Harvard Business Review

NOVEMBER 9, 2011

Does your company have a COO today? Does your COO have the best shot at becoming the next CEO? Few European companies have COOs, although their numbers appear to be growing. Of the 97 largest listed companies in the UK and the Eurozone in 2010, only 37 had a COO in their executive ranks.

COO 12

COO Sample Telecommunications Automotive 12

CO2

SEPTEMBER 6, 2018

Organizations are generally aware of the importance of succession plans, but for some reason tend to limit that planning to the very top positions: CEO, president, and the like. Your organization will better know where it’s going once successors have been lined up. That’s really short-sighted.

Leadership Styles 87

Leadership Styles COO Learning-by-Doing Planning 87

CO2

SEPTEMBER 6, 2018

Organizations are generally aware of the importance of succession plans, but for some reason tend to limit that planning to the very top positions: CEO, president, and the like. Your organization will better know where it’s going once successors have been lined up. That’s really short-sighted.

Leadership Styles 78

Leadership Styles COO Learning-by-Doing Planning 78

N2Growth Blog

MARCH 23, 2010

Oh, and by the way…if you’re a CEO you better have a very clear understanding of what your customers are experiencing at every level of interaction across your enterprise. Great CEOs personally experience their business as a consistent consumer of its services. Richard Branson is a frequent passenger on Virgin flights.

Blog 273

Blog CRM Management Brand 273

Roundtable Talk

NOVEMBER 12, 2010

Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” 2 Responses to Fast Friday with Jay Woo, COO, CAA South Central Ontario John Doe | January 4, 2011 at 3:05 PM | Funny stuff. RoundtableTalk Where ambitious leaders meet. Skip to content Home Welcome!

COO 28

COO Chief Operating Officer Blog Godin 28

Mike Cardus

JULY 11, 2011

. · Working with a financial service group that was facing the challenge of regulations changing the amount of fair-share revenue they could claim as their total profit.

Team Building 94

Team Building TRIZ Succession Team 94

Marshall Goldsmith

FEBRUARY 8, 2018

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Alan Mulally – Former CEO, Ford and Boeing Commercial Aircraft. CEO Magazine – CEO of the Year. Non-profit CEOs. Mark Tercek – President and CEO, Nature Conservancy – world leader in global conservation.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

The Horizons Tracker

MARCH 15, 2020

Who would be CEO? Who would be CFO or COO? For instance, if you’re a technical wizard, it might be wise to consider bringing with you people with business or operational skills. Assigning roles. This may sound obvious, but in situations where equity stakes are equal, who becomes the ‘boss’ can often be a sensitive matter.

Team 85

Team Entrepreneur COO CFO 85

The Idolbuster

OCTOBER 22, 2012

Wolf explained why he could not change the culture of Goldman Sachs if he became CEO. Prior to his current (and second) stint as CEO, Harry was the Chief Operating Officer (COO) of a technology company in Silicon Valley I’ll call “ScorpCo*”. .”

Chief Operating Officer 40

Chief Operating Officer COO Short-term Long-term 40

Harvard Business Review

AUGUST 7, 2018

After 12 years as president and then CEO, I thought it was time to shift some of my responsibilities to my partners. Research suggests that organizations and their boards are poorly prepared for CEO transitions. When the CEO does depart, companies find themselves lacking leaders who are experienced in critical aspects of the top post.

CEO 9

CEO Organization Chief Operating Officer COO 9

N2Growth Blog

DECEMBER 7, 2010

This is simply due to the fact that more people want to hear what a high profile CEO or entrepreneur has to say. Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.]

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Blog Content Media Brand 298

Harvard Business Review

JULY 3, 2014

A lot of CEOs are being shown the door lately. In the apparel industry alone, we’ve just seen the end of American Apparel’s Dov Charney and the ouster of Lululemon Athletica founder Chip Wilson – plus the installation of interim CEOs at Target and JC Penney following their previous leaders’ firings. Here’s what they should do instead.

CEO 15

CEO Six Sigma How To Apparel 15

Harvard Business Review

AUGUST 8, 2017

This change can be daunting and frustrating for CEOs. However, based on our experience of advising CEOs, operating as CEOs, and sitting on boards, we have found that executives can be effective in the new environment by revamping their interactions with their boards.

CEO 8

CEO Strategic Planning Letter Bond 8

Surviving Leadership

OCTOBER 29, 2018

At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative. Visibility to all parts of the business: Because not all employees could go on ride alongs, new employees learned about the business in new hire orientation.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

JULY 8, 2013

New research by RHR international shows which executives incoming CEOs are likely to replace, and highlights some differences between first-time CEOs and more seasoned chief executives. Your survey showed that as much as CEOs had shaken up their senior team, looking back on it they wished they''d moved even faster. It could be.

CEO 10

CEO CFO COO Industry 10

Harvard Business Review

DECEMBER 26, 2014

When looking to hire a new CEO, corporate boards of directors are increasingly bypassing C-level executives and appointing less seasoned leaders. Some recent CEO appointments in these industries include Yahoo!’s Through this effort, we have observed certain characteristics of this emerging trend. Paul Raines.

CEO 12

CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

OCTOBER 13, 2016

As Marc Benioff, founder of Salesforce.com has noted , “When I look at [our] largest transactions…every transaction was done with the CEO [and] that’s why we’re selling more enterprise software than Oracle or SAP.” COOs once outnumbered CFOs in those firms, but not now.

CEO 8

CEO Strategy Hotels COO 8

Harvard Business Review

JULY 3, 2014

A lot of CEOs are being shown the door lately. In the apparel industry alone, we’ve just seen the end of American Apparel’s Dov Charney and the ouster of Lululemon Athletica founder Chip Wilson – plus the installation of interim CEOs at Target and JC Penney following their previous leaders’ firings. Here’s what they should do instead.

CEO 8

CEO Six Sigma How To Apparel 8

Harvard Business Review

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Insight Center. Competing in the Future.

Operations 9

Operations Brand Ryan COO 9

Harvard Business Review

JUNE 4, 2012

The CEO was convinced he should pull the plug. The problem was that it was the pet project of his chief operating officer, and everyone knew it. The COO's argument, year after unprofitable year, was "Oh, give us another twelve months and we'll be in the black.". You might wonder why the CEO didn't just shut down this business.

COO 9

COO Chief Operating Officer CEO Bottom-up 9

Harvard Business Review

NOVEMBER 9, 2017

That’s why, after years of operating without support staff (it’s been just me and my COO), I’ve recently hired a 24-year-old, Morgan, and given him the title of Director of Execution and Evolution. And I’m teaching him what it takes to build and run a business — from finances to operations to projections.

CEO 8

CEO COO Learning-by-Doing Trends 8

Harvard Business Review

JULY 21, 2016

This model of a small, BU-leader-staffed team was the model for many decades, although some companies named a COO to act as an intermediary between the CEO and the BU leaders. A change began to occur in the 1970s as functional managers slowly joined BU leaders and COOs on the top team. One executive I met had 37.5

Execution 8

Execution Team Committee COO 8

Harvard Business Review

JUNE 5, 2018

As soon as you step into a top position at a company that needs to significantly improve the way it operates, there’s pressure to get off to a quick start. Managers grumbled, and the CEO wasn’t as enthusiastic as he should have been, but Greg assumed these were consequences of the inevitable resistance to change.

Supply Chain 11

Supply Chain CEO Kahneman Self-aware 11

Harvard Business Review

AUGUST 16, 2017

We’ve enlisted prominent thinkers and leading CEOs who understand that sustainable business practices are in a company’s long-term interests. How can you make core business operations more sustainable? Chairman & CEO, Salesforce. COO, Instagram (Facebook, Inc.). Chairman & CEO, Dow Chemical.

Project 8

Project Henderson Supply Chain Short-term 8

Harvard Business Review

NOVEMBER 12, 2012

What to make of the confluence of General Petraeus resigning as head of the CIA and Christopher Kubasik , vice chairman, president, and COO of Lockheed also resigning — both for having affairs — within days of each other? Maybe that is because of more public scrutiny and the operation of social media.

Welch 14

Welch COO Constraint CEO 14

Harvard Business Review

MAY 3, 2017

That the CHRO role, although at first it may look career limiting, can have more impact than any other position reporting to the CEO? We interviewed search professionals, CEOs, and CHROs with nontraditional backgrounds to find out what happens when business leaders outside of HR move into the role. That’s precisely what we found.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

OCTOBER 26, 2016

Sena Aslan, the CEO of FDM Turkey, wished the drive from the Ankara airport to the bank’s largest branch were a bit longer. Erkan Malas was FDM Turkey’s COO, and from the start he had chafed at Sena’s appointment and approach. ’ Which was funny, because Erkan said the exact same thing to me last week!”

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

MAY 3, 2013

The CEO — the public face of the company — is bombarded with requests. That''s why Elizabeth started out one notch lower, with the office of the Chief Operating Officer, "because that secretary knows everybody," she says. Her goal wasn''t actually to score an interview with the COO, which was probably unlikely.

COO 8

COO Chief Operating Officer Real Estate Welch 8

Harvard Business Review

APRIL 7, 2017

There is always someone or something more powerful than you are — when we spoke with company CEOs, they’d express concern about their boards, and when we spoke with board chairmen, they’d admit to being afraid of the media. ” The COO said that as soon as budget conversations were initiated, the political games began.

Power 14

Power Chief Operating Officer Politics COO 14

Harvard Business Review

AUGUST 30, 2012

A few years ago, the chief operating officer launched a customer quality initiative to improve six core processes and assigned executives to "own" each process. The CEO recently drove a cultural change program, and did so earnestly. But the CEO and his deputies heard things they didn't want to hear, so they pulled the plug.

Company 8

Company COO CFO Insurance 8