Harvard Business Review

JULY 17, 2013

The CIO paradox is a set of contradictions that lies at the heart of IT leadership. Many CIOs have buckled under the CIO paradox, while others have managed to be effective despite it. In working with these successful CIOs over the years, I have found that they all share a common set of practices, philosophies and approaches.

CIO 8

CIO Technology Storytelling Strategic Planning 8

Harvard Business Review

JULY 19, 2013

Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! So what can a CIO be held responsible for? This raises the fundamental question as to whether a CIO can really be held accountable for something that will only emerge when their colleagues step up to the plate. Technology?

CIO 8

CIO CAPEX Budgeting CRM 8

Modern Servant Leader

NOVEMBER 18, 2010

Inverted Pyramid of Project Success. Book Says Servant Leadership Critical for Marketing Leaders. Project Tailgaters & Brake Checkers. Project Management. It’s the Size of the Service in the Leader That Matters. Why GOOGLE+ Spells Trouble for Facebook. Modern Servant Leader – Now on Alltop.com.

Servant Leader 150

Servant Leader Leadership Microfinance Discount 150

Chartered Management Institute

MAY 15, 2012

As with many major change project, social businesses work best when the change becomes a part of the culture of the organisation. Marketing are also likely to play a part as they should have experience of using social to engage with customers, whilst HR should have a seat at the table because collaboration is their brief.

CIO 76

CIO Media Participative Consensus 76

Harvard Business Review

JULY 22, 2013

However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. At a recent CIO roundtable, one CIO said that the demand for IT in his company is infinite. And other CIOs nodded in agreement. These are finite resources.

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

AUGUST 6, 2013

But when we at CEB ask CIOs who in IT is responsible for understanding and responding to these needs, we get an uncomfortable silence. For years, CIOs have sought a "seat at the table" by building strong links with senior business leaders. Adapting Product Marketing for IT. Today''s CIO Needs to Be the Chief Innovation Officer.

CIO 8

CIO Marketing Project Trends 8

Harvard Business Review

JULY 22, 2014

But if accounting once led to widespread computerization, marketing is leading today’s digital revolution. And it’s the marketing department that’s become the central repository. Marketing finds itself in the vanguard because it stands to gain the most from digitization. Starving IT of budget takes a heavy toll on innovation.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

JANUARY 23, 2013

There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. I was particularly impressed by how rigorously and relentlessly the analytics teams modeled their "markets," i.e., the voters and electorate. It was that good.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

AUGUST 9, 2013

Most CIOs will benefit from this trend through increased competition, better prices, and quicker provisioning. At the same time, the trend also heightens the expectations of CIOs'' internal customers to deliver better solutions at greater speed. Agile projects have focused on standard, non-critical systems.

Technology 8

Technology CIO Agility Software 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Finally, even large projects can be broken up into what a banking client of mine calls "human bites." IT as Process Creator. The result?

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Generating Top-Line Growth.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

AUGUST 30, 2018

CIOs and CEOs of large enterprises are faced with an overwhelming demand to transform their IT enterprise services and with a bewildering, often conflicting landscape of advice. I’m Angelia Herrin, editor for special projects and research at HBR. Download this podcast. Angelia Herrin, host. Welcome to the HBR Quick Take.

Agility 8

Agility Content CIO Banking 8

Harvard Business Review

AUGUST 26, 2013

Kim Stevenson , Intel''s CIO, summarizes the challenge well: "[IT functions have] gone through ERP, they''ve gone through BYO and they''ve gone through cloud, and they think they''ve done it all. Company and unit leaders need to ensure that IT is in a leading position on all key digital projects. There is no time for complacency.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

AUGUST 15, 2013

They resist getting their hands dirty alongside the CIO, even though many of them will readily get down into the mud of a balance sheet with the CFO or strategize the details of global brand issues with the CMO. Nor do they understand the CIO''s role or, typically, the technologies that the company deploys. Accountability.

CEO 8

CEO CIO Technology CFO 8

Harvard Business Review

SEPTEMBER 24, 2014

This includes most of the myriad Lean and Six Sigma continuous improvement projects that drive improved efficiency and effectiveness within an existing management and organizational structure. Initiate fewer projects. Get better at ending “zombie” projects, those efforts that have failed but no one wants to declare dead.

Budgeting 13

Budgeting Innovation Disruptive Innovation Six Sigma 13

Harvard Business Review

MAY 23, 2012

We do not know to what extent this approach was replicated within the bank and cannot, therefore, say whether it was applied in the CIO unit that incurred the recent trading losses. A number of executives in the Chief Investment Office (CIO), where the loss was incurred, left the bank soon after the loss had been revealed.

Risk Management 9

Risk Management CIO Management Banking 9

Harvard Business Review

MAY 8, 2018

But it might never have been built, or at least Cave wouldn’t have built it, had it not been for his boss, Michelle McKenna-Doyle, CIO of the NFL. Are we taking on projects that make the most of your strengths? It’s been incredibly helpful to the coaches. Are you doing work that draws on your strengths?

CIO 8

CIO Analysis Technology System 8

Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Increase market share? Gartner estimates D&A projects falter 60% of the time. What’s the best way to build effective D&A capabilities?

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

MARCH 9, 2018

We think there’s something more here than executive over-exuberance or slowing markets. It requires foundational investments in skills, projects, infrastructure, and, often, in cleaning up IT systems. A charismatic CIO or Chief Digital Officer may make it even harder to be level-headed in those heady times.

Technology 8

Technology Business Model CEO Marketing 8

Harvard Business Review

NOVEMBER 22, 2017

But they also have changed how they work with each part of the company, allowing them to learn and adapt faster as new opportunities arise and markets change. In order to gain the desired flexibility while controlling costs, she advises CIOs to build not just a service platform but a set of digital services to go along with it.

Technology 8

Technology Organization Content Supply Chain 8

Harvard Business Review

APRIL 4, 2013

Some of the displays are quite cool — I particularly like, for example, the "heatmap" showing where P&G''s products stand in their respective markets. P&G''s CIO Filippo Passerini calls it "getting beyond the what to the why and the how." But their purpose is not, of course, to dazzle managers with coolness and creativity.

Supply Chain 8

Supply Chain CIO Information Technology Information 8

Harvard Business Review

NOVEMBER 23, 2010

Have you ever met a sales executive or a CIO who said: "Sales is too important to be left to Sales" or "IT is too important to be left to IT"? Have you ever met a sales executive or a CIO who said: "Sales is too important to be left to Sales" or "IT is too important to be left to IT"? Im sick about it. I doubt it. Im sick about it.

CIO 15

CIO Guidelines Telecommunications Emotional Intelligence 15

Harvard Business Review

JULY 31, 2012

Companies can execute major process improvements to reduce risk and allow organizational learning by breaking projects down into a series of small, reversible experiments. Solar has turned over control of the rollout to the business (rather than driving it from IT as an IT project).

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. The person’s capabilities should fit the challenges facing the organization at the time. Don’t underestimate the importance of cultural fit.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. Integrate your marketing efforts with sales activity. PM Images/Getty Images.

CRM 12

CRM Project Succession CIO 12

Harvard Business Review

SEPTEMBER 12, 2014

In a previous article, I wrote about the triangle of players involved in getting a major project green-lighted: Champions, Blockers, and Decision Makers. These champions are “the lions,” because they are motivated by a desire to advance their company’s competitive position and aggressively dominate an emerging trend or market.

Motivation 8

Motivation CIO Competitive Advantage Software 8

Harvard Business Review

JANUARY 16, 2015

CSO, CFO, CIO, IT, Ops (Practice Leaders): Typically, these decision makers run cost centers as opposed to generating revenue. Sales, Marketing, GMs, Product (Business Leaders): These decision makers are directly involved in generating revenue and they are judged based on the numbers.

P&L 8

P&L Due Diligence CIO COO 8

Harvard Business Review

FEBRUARY 4, 2014

Variations of this Big Data story line are being played out in executive offices around the world, with CMOs and CIOs in the thick of it. CIOs, tasked with turning technology into revenue, are themselves pounding the table demanding better requirements for Big Data initiatives.

CIO 8

CIO Budgeting Enterprise Architecture Marketing 8

Harvard Business Review

JUNE 16, 2016

And our own survey of 795 large companies (average revenue of $22 billion) in North America, Europe, Asia-Pacific, and Latin America found average per-company spending on IoT initiatives — $86 million in 2015 — was projected to grow to $103 million by 2018. The CIO of HP Inc.,

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

AUGUST 5, 2013

A pharmaceuticals company we''ve been studying decided to deploy more than 20,000 iPads and other mobile devices to the global sales force to improve its engagement with doctors in emerging and developed markets. The timetable for implementing these projects is often months, not years. the IT function).

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

AUGUST 20, 2013

Adoption risk: Adopting technologies or responding to market, business, and technology trends too quickly or too slowly; reactively or over thought, without considering how non-technical implications or unintended consequences contribute adoption risk. Many new projects get hung up on the chance of failure.

Dunning 8

Dunning Project CTO Innovation 8

Harvard Business Review

SEPTEMBER 15, 2016

companies to reverse years of enhancements and innovations in secure online transactions and data storage that power the world’s largest retail e-commerce market , valued at $238 billion. The research firm IDC and trade association CompTIA project the worldwide information technology sector to reach $3.8 We’d be asking U.S.

Technology 8

Technology Globalization Software Telecommunications 8

Harvard Business Review

JUNE 26, 2017

The grand vision at the heart of his last project is now being unveiled as Apple finalizes construction on Apple Park. In fact, blurring the boundary between architecture and nature became the defining idea for the project. In other words, what is this project really about? Their business models are fluid.

Real Estate 8

Real Estate Technology Hedge Project 8

Harvard Business Review

AUGUST 7, 2017

And a new survey by Cisco found that one-third of all completed IoT projects were not considered a success. This collaborative approach is no longer optional: No single company, deploying only its own products or services, can capture IoT’s value by itself, and certainly not with the speed required in today’s digital market.

Succession 8

Succession ROI Technology Operations 8

Harvard Business Review

JANUARY 28, 2016

According to the Global Impact Investing Network, the market for impact capital, currently sized at $60 billion, could grow over the next decade to $2 trillion, or 1% of global invested assets. Everyone agrees that impact investing is on the rise. There is no right or wrong impact class—what matters is identifying preferences.

Class 8

Class Microfinance Supply Chain Education 8

Harvard Business Review

APRIL 8, 2014

Kickstarter is one of a growing number of crowdfunding platforms for gathering money from the public to fund all sorts of projects. IBM saw these online social systems for investing in new ventures and decided they would like to develop a similar system internally for selecting innovative projects.

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

FEBRUARY 8, 2018

This means that many emerging market risks get cut from the senior leadership agenda. They did not spend as much time thinking about local events that have implications for their emerging market operations. Top leaders tend to focus more on status updates than on contingency planning.

Market Risk 9

Market Risk Marketing Supply Chain Company 9