Brigette Hyacinth

NOVEMBER 20, 2020

A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty. Empowered employees are more confident, more willing to go the extra mile for employers, and more willing do whatever it takes to care for customers.

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

Strategy Driven

JANUARY 22, 2020

When done correctly, marketing campaigns have the power to advertise your products and services to a global audience, drive traffic to your site, and establish you as an authority in your industry. One of the easiest ways to grow your business is by identifying opportunities to gain new customers and increase sales.

Short-term 69

Short-term Customer Loyalty Advertising Long-term 69

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price.

Quality 182

Quality Succession White Paper Customer Loyalty 182

The Horizons Tracker

AUGUST 18, 2019

The 140km or so race across 7 mountain passes has attracted a global audience, with participants from all corners of the globe tackling one of the toughest events in the amateur cycling calendar.

Customer Loyalty 66

Customer Loyalty Education Loyalty ROI 66

Strategy Driven

FEBRUARY 24, 2021

According to Statista , mobile traffic accounts for about half of the website traffic worldwide, with almost 51% of global website traffic, and this has been consistent since 2017. By granting offline access to your services through an app, you are gaining more customer loyalty and providing them with a faster loading process.

Customer Loyalty 65

Customer Loyalty Marketing Loyalty Follow-up 65

Strategy Driven

SEPTEMBER 26, 2023

This plugin creates a user-friendly returns portal, automating the returns process and improving customer satisfaction. Smile.io: Foster Customer Loyalty with Rewards Programs Smile.io allows you to set up and manage customer rewards and loyalty programs effortlessly.

Merchandising 93

Merchandising Loyalty Word of Mouth Marketing ROI 93

Strategy Driven

SEPTEMBER 10, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Strategy Driven

AUGUST 18, 2021

There is growing awareness about crucial issues like global warming and the overuse of depleting resources among the masses. It instills the consumers with a sense of affiliation or positive associations with the company, boosting the brand image and customer loyalty.

Pharmaceuticals 126

Pharmaceuticals Energy Fashion Apparel 126

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. Companies can rate how they are doing on each of these 10 attributes and explore areas of needed improvement to better serve customers.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Harvard Business Review

JULY 17, 2012

The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Unlike Tesco, which pioneered data-driven customer loyalty programs, Walmart has never sought to discriminate between best and typical customers.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Six Disciplines

JULY 20, 2011

According to a global study by Right Management , 94% of employees who report that change was not handled well in their organizations - are disengaged. Best-performing organizations manage change nearly four times more effectively.

Productivity 103

Productivity Products Customer Loyalty Loyalty 103

Strategy Driven

NOVEMBER 30, 2016

I’m a customer loyalty and retention expert. I’ll tell you until the cows come home that most organizations are too focused on the new customer at the expense of their existing customers, but I’m also a realist. Customer loyalty is never owed. About the Author. Consider leaving a comment!

Customer Loyalty 50

Customer Loyalty Loyalty Workshop Marketing 50

Strategy Driven

FEBRUARY 19, 2021

Whether the company is able to make a difference on a local level or a global scale, many people will be able to benefit. Unlike the local shop where the owner is often behind the counter, a large corporation can appear faceless to customers. A company with a positive reputation can enjoy more sales from happy customers.

Company 66

Company Reputation Customer Loyalty Loyalty 66

Strategy Driven

JUNE 16, 2021

Due to the global pandemic, face masks are currently the most popular promotional items. Customer loyalty can be easily affected when a brand or product is familiar. What are promotional products and branded giveaways? Promotional products and branded giveaways are simple gifts.

Brand 65

Brand Productivity Products Power 65

Harvard Business Review

JULY 17, 2012

The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Tanveer Naseer

AUGUST 16, 2011

Daniel is the IBM Professor of Regulation and Competitive Practices at the Kellogg School of Management at Northwestern University and the director of the Ford Motor Company Center for Global Citizenship. He has served as an advisor to Abbott, Accenture, CIBC, ConAgra, Johnson & Johnson, Kraft, McDonald’s, and Shell.

Crisis Management 193

Crisis Management Crisis Management Reputation 193

Harvard Business Review

MAY 17, 2012

Global conglomerate Philips also found that it could rely on customer feedback scores as a reliable measure of growth. Philips used this data along with profitability figures to develop the right investment strategy for each business line and each customer account.

Customer Loyalty 12

Customer Loyalty Loyalty CEO Intellectual Capital 12

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

CoachStation

AUGUST 26, 2022

Additionally, teams with thriving workers also see higher customer loyalty. In the recently published State of the Global Workplace report, 45% of employees said now is a good time to find a job. References and Resources: (1) State of the Global Workplace – 2022 Report: Gallup. (2) There is no room for complacency.

Motivation 130

Motivation McKinsey Attrition Influence 130

Brigette Hyacinth

JUNE 3, 2019

A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty. Empowered employees are more confident, more willing to go the extra mile for employers, and more willing do whatever it takes to care for customers.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Steve Farber

JANUARY 9, 2017

These are leaders of multi-million dollar global organizations, by the way. Love–when done right–builds great brands, creates customer loyalty, and increases employee productivity and retention. Are they wrong? Well, not entirely. Technology is important. But they still need to cultivate love.

Competitive Advantage 63

Competitive Advantage Letter Apparel Welch 63

Strategy Driven

NOVEMBER 15, 2019

Create a customer loyalty program. Customer loyalty programs can be a fantastic way to boost sales and increase profits. While it’s important to look for opportunities to acquire new customers, it’s equally if not more important, to nurture your existing customer base. Take your business global.

Strategy 10

Strategy Customer Loyalty Loyalty Advertising 10

Strategy Driven

JULY 11, 2013

We explore the value of focusing on customers’ business results and how to implement such an approach so to earn greatly customer loyalty and higher profits. how Accelerator Selling addresses the customer’s desired focus on business results. Lou Schachter is the global leader of the BTS Sales Practice.

Marketing 67

Marketing Customer Loyalty Competitive Advantage Resistance 67

Strategy Driven

JUNE 11, 2012

Or have you achieved the status of trusted advisor, who is setting standards not just in sales numbers, but also in customer loyalty, profitability, and relationships. If you look at the example of Bank of America, you see a century-old company who had set many standards and achieved global greatness. What about your company?

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72

Steve Farber

JANUARY 9, 2017

These are leaders of multi-million dollar global organizations, by the way. Love–when done right–builds great brands, creates customer loyalty, and increases employee productivity and retention. Are they wrong? Well, not entirely. Technology is important. But they still need to cultivate love.

Competitive Advantage 40

Competitive Advantage Letter Apparel Welch 40

Tanveer Naseer

FEBRUARY 9, 2016

Indeed, one only has to look at the transformation Al Gore underwent – from a rigid, uninspiring US presidential candidate to someone whose passion and drive to draw awareness to the dangers of global warming earned him both an Oscar and a Nobel Peace Prize – to see the value in learning how to employ the power of storytelling in our leadership.

Storytelling 100

Storytelling Leadership Education Audience 100

Strategy Driven

JANUARY 5, 2015

Cloud Strategies: Where can I store data and apps that are accessible on demand globally? Social Strategies: How am I in touch with my customers to give them information and social proof, and how can they be in touch with me to tell me all is well? Mobile Strategies: What are my customers using to communicate ideas, needs, and desires?

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

NOVEMBER 16, 2015

It’s some bull about being the number one company, global positioning to be the best, exceeding customer’s expectations, and building shareholder value. It’s your mission. The reason you’re not following your company’s mission statement, is because you had nothing to do with its preparation. Reprinted with permission from Jeffrey H.

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

The Practical Leader

FEBRUARY 13, 2012

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. In his book, Lovemarks: The Future Beyond Brands , Kevin Roberts, CEO of the global advertising agency, Saatchi & Saatchi, explains that fads attract but without love it’s a passing infatuation.

Airlines 53

Airlines P&L Collins Leadership 53

Strategy Driven

JUNE 18, 2012

Capitalizing on the growing demand for e-books, the exploding app market, e-reader popularity, and the global appetite for cool products,Apple went to market having no idea what an explosion of creativity they were unleashing. Well, those days aren’t completely over yet, but the iPad is beginning to idle printing presses globally.

Download 50

Download Customer Loyalty Marketing Seminar 50

Strategy Driven

SEPTEMBER 2, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Global sales needs are also local sales needs. About the Author.

Loyalty 58

Loyalty Price Customer Loyalty Competitive Advantage 58

Strategy Driven

JULY 22, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Global sales needs are also local sales needs. About the Author.

Power 58

Power Succession Loyalty Customer Loyalty 58

Strategy Driven

JANUARY 20, 2014

In 2014 I will intensify the program and the process until there are 500 certified advisors globally. They’re independent businesspeople who are now marketing their sales and personal development services using my intellectual property, both online and in the classroom. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

SEPTEMBER 17, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Relate Articles: Global sales needs are also local sales needs.

Open-book 50

Open-book Customer Loyalty Price Seminar 50

Strategy Driven

SEPTEMBER 23, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Global sales needs are also local sales needs. About the Author.

Media 63

Media Advice Customer Loyalty Competitive Advantage 63