Deming Institute

JANUARY 16, 2017

Speaking of continuous improvement, my GM plant also had a very traditional “suggestion system,” not a Kaizen-style approach to improvement. The Livonia Philosophy (as written, not practiced) also sounds like Lean in the goal of utilizing of all people’s skill and creativity, as we practice in the Kaizen model.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Sales Wolf Blog

JUNE 11, 2010

.  The Management Improvement Carnival naturally features posts on how improve your management skills and systems within your organization, but also has a special focus on how this can be accomplished using lean management practices such as Kaizen, Six Sigma, and even Hansei.   Ready to improve your management skills? .

Management 133

Management Six Sigma Human Resources Kaizen 133

Deming Institute

JUNE 30, 2020

Learning to do things “right” is important and all sorts of training exist for doing so, including Lean Six Sigma, Kaizen, Plan-Do-Study-Act, Statistical Process Control, and ISO certifications to name just a few. Note particularly the significant and profound difference between quadrants three and four. Effectiveness/Efficiency Matrix.

Covey 69

Covey Deming Six Sigma Efficiency 69

Deming Institute

JANUARY 5, 2017

After escaping GM, I had an opportunity to attend graduate school at MIT, to study operations management, system dynamics, and other topics. Mark also co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements , which was released in June 2012 and also a Shingo Research Award recipient in 2013.

Deming 46

Deming TQM Kaizen Crisis 46

Mike Cardus

JANUARY 9, 2012

The people who make up this business all must operate within the assigned Goals, Roles and Procedures of the company-otherwise the company would not exist. Or implicitly Not documented although exist as part of the unspoken rules and norms of the organization.

Innovation 111

Innovation Company Retail Process 111

QAspire

APRIL 14, 2013

Kaizen complements Hansei and ensures that lessons are executed. If you embed reflection as a part of how your team operates, early learning will help them adapt quickly. Also Read: Using Kaizen for Employee Engagement and Improvement. - – - – -. All this is only helpful when it results into a meaningful change.

Kaizen 152

Kaizen After Action Review Quality Bottom-up 152

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. Both Kaizen events and Agile sprints are investments in innovation and human capital productivity.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

MARCH 23, 2011

To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". For example, you could use "continuous improvement" instead of "kaizen." Second: "This new approach is very different from anything you've ever seen before.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

OCTOBER 4, 2013

This multilevel structure ensures that the day-to-day operations of quarterly and annual performance are not disturbed until the opportunity has matured, with predictability and repeatability that can be managed by the operations team.

Technology 8

Technology Innovation Kaizen Chief Executive Officer 8

Harvard Business Review

AUGUST 29, 2017

What’s more, the subsidiaries operated more or less autonomously, each with separate organizational cultures and norms. The Japanese employees, while already fluent with Japanese concepts such as kaizen (improvement) and omotenashi (hospitality), struggled to become proficient in English.

Succession 15

Succession Globalization Tacit Knowledge GDP 15

Harvard Business Review

JANUARY 3, 2011

The cause was not malfeasant individuals; it was inadequately designed and operated systems of care delivery. The only reasonable explanation for this disparity between effort and outcome is that health care leaders are not investing in the right operational changes to achieve excellence in safety, affordability, and capacity.

Health Care 15

Health Care Kaizen McKinsey Operations 15

Harvard Business Review

MAY 8, 2012

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. While it may be heresy to say this, recent evidence from Japan and elsewhere suggests that it's time to question these methods. Admittedly, continuous improvement once powered Japan's economy.

Six Sigma 18

Six Sigma Kaizen Govindarajan Telecommunications 18

Harvard Business Review

MAY 23, 2011

It strives to eliminate anomaly, standardize processes, solve short-term problems, and achieve stopwatch efficiency within its current mode of operating. In fact, many critics point to change management processes, Kaizen initiatives, and the like as evidence that the Hierarchy can do change.

Organization 15

Organization Kaizen Budgeting Short-term 15

Harvard Business Review

MAY 5, 2016

A Comcast, for example, won’t deliver a better UX to customers by hiring more customer service people any more than medallion taxis become cleaner when regulators require fleet operators to deploy new apps. Which user experiences consistently generate the best returns?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. The first-generation of the learning organization reached its nadir with the continuous improvement movement launched by W.

Competitive Advantage 53

Competitive Advantage Kaizen Technology Learning-by-Doing 53

Harvard Business Review

MAY 28, 2015

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. A kaizen—continuous improvement—ethos is one thing. That scares me. They are self-motivators.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

JUNE 21, 2016

In 2000, with more than $100 million in negative cash flow, the company agreed to be acquired by Star Cruises, a leading cruise operator in Asia. The difference between employees who operate with the owner’s mindset and those who don’t can be as great as the difference between devoted parents and restless babysitters.

Company 10

Company IPO Price Loyalty 10

Harvard Business Review

JULY 17, 2012

Jeff Bezos, Steve Jobs, Mark Zuckerberg — and even RyanAir's Michael O'Leary who famously proposed coin-operated in-flight toilets — have rigorously thought through how their innovation investments would make their customers even more valuable. Call it "customer kaizen.". Today's Web 2.0 Today's Web 2.0

Human Capital 15

Human Capital Supply Chain Kaizen Innovation 15

Harvard Business Review

JULY 17, 2012

Jeff Bezos, Steve Jobs, Mark Zuckerberg — and even RyanAir's Michael O'Leary who famously proposed coin-operated in-flight toilets — have rigorously thought through how their innovation investments would make their customers even more valuable. Call it "customer kaizen.". Today's Web 2.0 Today's Web 2.0

Human Capital 13

Human Capital Supply Chain Kaizen Innovation 13

Harvard Business Review

JUNE 13, 2013

That was a distinction with an operational and organizational difference. The PwC consultants relentlessly stressed that "customers" were about managing transactions but "clients" were about investing in relationships. IBM needed to redesign itself around serving clients, not selling customers.

Ulrich 9

Ulrich Kaizen Innovation Competitive Advantage 9

Harvard Business Review

MARCH 7, 2011

The manufacturer has since introduced quality techniques (" kaizen " events), as well as Lean strategy deployment methods and tools. Chemical company Air Products has adopted nearly every approach for sustaining improvement from all four religions.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

JANUARY 21, 2016

” Process and methodology debates have turned into the operational challenge of how best to boost people’s capabilities. Another clear difference is that these kaizen efforts, unlike their Japanese predecessors, are more customer-in than internal-process-out.

Innovation 8

Innovation Company Kaizen KPI 8