article thumbnail

How to Hold onto Your Customers in a Crisis

Leading Blog

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. If you don’t have a forever promise, you’re sunk.

Crisis 326
article thumbnail

Ethical Business Practices That Benefit You

Strategy Driven

While contributing to a company ‘ s long-term success, ethical practices can also contribute to ensuring a positive impact on the individuals within the organization as well as outside communities. Similarly, a key driver for customer loyalty is ethical practices. This is a win-win for everyone involved.

Ethics 109
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

One Reason Your Employees are Rolling Their Eyes

Let's Grow Leaders

Have you ever had a supervisor who congratulated you for doing something that you knew wasn’t praiseworthy, or worse, something you knew actually made things worse in the long run? The first key to real encouragement is have a real understanding of which behaviors are driving your long-term results.

article thumbnail

Courage at Work: How to Be More Courageous (and Why it Matters Video)

Let's Grow Leaders

5:30 Jim shares about a study done with some of his students about people they admire for short and long term. In the long term, courage tends to stand out as the most admirable. ” Also, think about longer-term horizons. Think honestly about the notion of loyalty. kindness).

Video 464
article thumbnail

How Companies Can Help Local Communities

The Horizons Tracker

By integrating themselves within such communities, organizations can cultivate loyalty among managers and employees, while simultaneously contributing to the smooth functioning of operations in remote and underserved areas. These fail to establish a long-term relationship that is the key to lasting community improvement.

Company 86
article thumbnail

Executive Leadership in 2024: Skills and Strategies for Leaders

N2Growth Blog

A sustainable leadership approach does not fixate on short-term results alone. Instead, it considers the long-term health and growth of the organization, its people, and the community it serves. They can create resonating relationships with their team, thus nurturing trust and loyalty.

Execution 217
article thumbnail

Brand Integrity in Business Cycles: Navigating the Trade-Off Between Quality and Convenience

CO2

However, this short-term gain can lead to long-term brand damage, as witnessed in my Surefoot experience. Blurring the lines between different brand promises can lead to customer dissatisfaction and erosion of brand loyalty. Customers appreciate transparency, which, in turn, builds trust.

Brand 78