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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Best Leadership Blogs 2010 | N2Growth Blog

N2Growth Blog

I know all but one of the other nominees and would highly recommend any of them as a high quality source of leadership information. If there is a blog you feel should have been nominated but wasn’t, please share that information in the comments below and I’ll pass it along to Kevin.

Blog 366
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How to Succeed in a Retail Career

Strategy Driven

Are you thinking of starting a career in retail? If you are looking to get into retail, you should pay close attention to the information below. But, those willing to work hard and stick around are often rewarded with positions in management. Take A Course in Business Management. Be Willing to Work Long Hours.

Retail 51
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Shut-up & Listen | N2Growth Blog

N2Growth Blog

If you follow this advice not only will you become better informed, but you’ll also become more popular with those whom you interact with. You’ll also notice that when intelligent people do speak-up it’s not to ramble-on incoherently or incessantly, but usually to ask a question so that they can elicit even more information.

Blog 420
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Toxic Work Environments | N2Growth Blog

N2Growth Blog

offers quick, practical management tips and ideas from HBR.org. While these articles tended to stir the pot a bit, they were in my opinion mostly missing the mark. The articles should have been written on the topic of poor leadership. " [link] [link] mikemyatt Thanks for the kind words as well as sharing the link Donna.

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Leadership and Product Management

Lead on Purpose

Product managers hold a unique position in the company: they depend on people from other groups, but they do not have managerial authority over those people (in most cases). Therefore, a product manager must earn the trust of people in the organization and influence them to do their jobs effectively and efficiently.

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Leadership & Emotional Control | N2Growth Blog

N2Growth Blog

There has been no shortage of information published on the topic of Emotional IQ or what’s referred to as EQ in recent years. I have only raised my voice in the workplace twice during my career and both times I have regretted it tremendously.

Blog 419