Lead Change Blog
APRIL 1, 2016
” he responded, “Work as a keynote speaker, write business books, and work as a customer loyalty consultant–exactly what I am doing”! 12/2015: John Stoker. 11/2015: Sean Glaze. Thanks for sharing a moment in your daring adventure with us, Chip! 2/2016: Chris Edmonds. 1/2016: Marcella Bremer.
Tanveer Naseer
DECEMBER 20, 2016
Nevertheless, training your staff to deliver great customer service should be a continuous process. Customers try to avoid poor service According to the 2015 Global State of Multichannel Customer Service Report, 62 percent of global consumers have stopped doing business with a company due to poor customer service.
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Strategy Driven
APRIL 6, 2015
My good friend, and IBM’s social evangelist, Sandy Carter, asked me to comment on what’s next in the world of social selling for 2015. Here are the Social Media and Social Selling Trends for 2015 : Social media and social selling are entering the next phase. Ratings by customers will outweigh all other forms of advertisements.
Strategy Driven
OCTOBER 19, 2015
If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?
Strategy Driven
JANUARY 4, 2016
I have hundreds of hours of sales, customer loyalty, attitude, trust, and personal development training available, ( GitomerLearningAcademy.com ) and my inside team will be the first to take advantage of it. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. This shoemaker’s daughter will wear shoes FIRST. About the Author.
Strategy Driven
JANUARY 9, 2015
Customer loyalty cards are one of the best ways of gaining insights into how people spend their money. Because you can target specific promotions to individual customer groups. Copyright 2007-2015 by StrategyDriven Enterprises, LLC. Some of us lead an extravagant lifestyle and are happy to pay for high-end products.
Strategy Driven
NOVEMBER 2, 2015
Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2015 by StrategyDriven Enterprises, LLC.
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