HR Digest

NOVEMBER 17, 2018

Develop employee work performance metrics. There is a need to develop metrics that account for employees work performance. With objective management, employees are forced to be innovative as well as creative in their operations. Hence, they learn to invest in the employees much more than the machines or processes.

Productivity 69

Productivity Products Metrics Micromanagement 69

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

APRIL 11, 2017

When a CEO announces a major initiative to foster innovation, mark your calendar. Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Are people moving from the innovation lab or pilot test team to help with the roll-out? So how to improve?

Project 9

Project Innovation Press Release Survey 9

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. This means gaining buy-in from stakeholders by developing a sense of urgency that will spark the initial motivation and get things moving.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

FEBRUARY 13, 2015

While Uber deserves kudos for being innovative, let’s be truthful: Its success has come from creatively exploiting a regulatory loophole. When Sprint and MCI entered the market with innovative offerings, the need for regulation vanished – competition ensured good service and fair prices. Here’s how.

Industry 8

Industry Innovation Price Long-term 8

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 7, 2013

More than a tool for differentiation, it is a tool for spurring creative thinking. Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. How do your customers provide feedback? .

Airlines 8

Airlines Banking Creativity Brand 8

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. A faster cycle time for developing ideas. ’” said another.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that there are no counter-trends or embryonic developments.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

DECEMBER 20, 2016

If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MAY 13, 2015

National Infrastructure Week, May 11-15, should mark the acceleration of giving entrepreneurs and innovators a prominent seat at the table, adding technology opportunities to solve America’s infrastructure problems. Innovation comes from courageous people with an entrepreneurial spirit.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Harvard Business Review

NOVEMBER 12, 2015

The next morning they are due to fly home, but discover their budget airline insists that passengers print their boarding passes in advance or face an exorbitant fee at the airport. Conflict and creativity in the music business. Rather, the inherent differences among them generate conflict, which feeds creativity and high engagement.

Leadership Pipeline 8

Leadership Pipeline Diversity Creativity Airlines 8

Harvard Business Review

FEBRUARY 28, 2011

Everyone says they are in favor of open innovation and co-creation. It turns "market research" into a far more dynamic and creative process. You tap into the creativity of your consumers." Have an open mind, and be creative about whom you bring in as a possible co-creator. This does not come naturally. Where to start?

Workshop 15

Workshop Creativity Merchandising Airlines 15

Harvard Business Review

OCTOBER 15, 2013

When it comes to innovations in health care delivery, these Indian hospitals have surpassed the efforts of other top institutions around the world. It also creates specialists at the hubs who, while performing high volumes of focused procedures, develop the skills that will improve quality. This innovation has also reduced costs.

Health Care 9

Health Care Cost Lean Production Innovation 9

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. Innovation Leadership Strategy'

Levitt 10

Levitt Christensen Competitive Advantage Welch 10

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that there are no counter-trends or embryonic developments.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

Strategy Driven

FEBRUARY 4, 2011

The Business Tree™ has 7 major parts… 5 primary branches, a trunk (6) and the base (7): The business you’re in Running the business Financial People Business development Body of Knowledge The Big Picture No single branch (business component) constitutes a healthy tree. How creative must we become in the New Order of Business?

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. For Chilean bank BCI, common purpose is about developing trust-based customer relationships that last a lifetime. Tap into the creativity of your front line. With facts in hand, the company quickly developed a plan to replicate the innovation across its network.

Banking 11

Banking Airlines Compliance Bond 11

Harvard Business Review

DECEMBER 23, 2016

What distinguished successful from unsuccessful alliances was more of a “productive” irritation — creative tension between differing ideas about how to develop alliance products – reflected in disagreements about the strategy and tactics of how best to develop a particular molecule.

Productivity 8

Productivity Products Survey Strategic Fit 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. How you operate on the inside should be inextricably linked with how you want to be perceived on the outside.

Brand 8

Brand Company Operations Merchandising 8

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JANUARY 28, 2016

Innovation vs. Regulation. Many organizations, particularly in the aftermath of the global financial crisis, are saddled with trying to do business, let along innovate, under increasingly crushing regulatory environments. Optimization vs. Rationalization. Emphasize continuous learning.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

NOVEMBER 26, 2015

But this approach doesn’t produce the most productive, innovative work environment. buying an airline ticket or configuring a printer). And when employees feel they can bring both their heads and their hearts to work, innovation and creativity thrive, and customers notice that employees authentically care about them.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

OCTOBER 21, 2014

These developments unraveled the projected confidence of leading physicians and officials of the Center for Disease Control that the disease was a low-risk threat to our country with its advanced medical systems. We need the kind of problem-solving communities that only creative leaders can foster. That’s important.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

AUGUST 11, 2015

If a user agreed to the noble goal of free connectivity for their fellow citizens, they were directed to tell their Member of Parliament to support Facebook’s developing world program: Internet.org seeks to connect billions of people in the developing world to the internet.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

DECEMBER 13, 2011

Jim Whitehurst got a short course in doing just that when he arrived as CEO of the rough-and tumble Red Hat from his post as COO of the rather more buttoned-up Delta Airlines four years ago. Yeaney cites three key benefits: First, the process generated "more creativity, accountability, and commitment." The effect?

COO 12

COO Learning-by-Doing Bureaucracy Strategy 12