HR Digest

DECEMBER 26, 2019

Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Diane Gherson, in her 13-year stint at IBM, has driven the HR process from being process-centric to the more agile and innovative competencies that the new digital era demanded. Diane Gherson, CHRO of IBM. Diane Gherson, CHRO, IBM.

Mayo 98

Mayo Human Resources Airlines Agility 98

Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business.

Airlines 252

Airlines Video CEO Innovation 252

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Johns Hopkins Hospital developed a checklist for teams performing open heart surgery.

Quality 150

Quality Metrics Airlines Bottom-up 150

The Horizons Tracker

JULY 22, 2020

Currently, however, statisticians typically rely on surveys of airline activity to gauge the scale of the industries contribution. The researchers crunched data from 25 billion aircraft location observations to provide real-time flight volumes for each airline, and from this, the contribution of the sector to GDP in both America and Britain.

GDP 75

GDP Airlines Survey Travel 75

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 19

Stage-Gate Project Management Airlines 19

Lead Change Blog

FEBRUARY 17, 2016

” Welcome to the era of growth through innovation. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness. curiosity.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Dinosaurs in an Asteroid Storm. Create space to learn.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

The Horizons Tracker

SEPTEMBER 22, 2022

They could be directly tied to carbon emissions or to the development of low-carbon products and services. What’s more, the researchers believe that executive incentives could be formulated in a number of ways to successfully link them to climate metrics. It’s important, however, that such incentives are not non-linear in design.

Metrics 84

Metrics Execution Supply Chain Incentives 84

The Horizons Tracker

DECEMBER 3, 2020

. “People would pay for these experiences like they pay airlines, hotels and tourist spots during regular travel. ” The next step for the project is to both seek investment to further develop the technology and secure partners from across the hospitality, tourism, and technology industry to bring the technology to market.

Tourism 101

Tourism Travel Industry Video 101

HR Digest

NOVEMBER 17, 2018

Develop employee work performance metrics. There is a need to develop metrics that account for employees work performance. With objective management, employees are forced to be innovative as well as creative in their operations. Hence, they learn to invest in the employees much more than the machines or processes.

Productivity 69

Productivity Products Metrics Micromanagement 69

Tanveer Naseer

SEPTEMBER 17, 2013

In Guy’s presentation, he spoke about the 11 steps organizations need to take to become more innovative, with the first step being that we ensure that whatever initiatives we take must create a sense of meaning and value. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead Change Blog

DECEMBER 17, 2015

The CEO of eBay said in an interview, “Most good innovation comes from customers. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. Brand lovers contribute ideas that help the brand innovate and grow.

Brand 150

Brand Airlines Wilde Tools 150

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Kevin Eikenberry

JANUARY 22, 2011

Solving our business problems, making leaps in productivity, Customer Service, product development (or anything else), requires the same shift. I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Do You Really Need a Meeting to Make a Decision?

Creativity 183

Creativity Workshop Blog Video 183

The Horizons Tracker

JULY 21, 2020

Thankfully, for all of the challenges we’ve had with connectivity and so on, the technology infrastructure has largely supported the transition, and the rollout of 5G and continued development in areas such as augmented reality and telerobotics promise to make more of the work we do possible remotely.

Long-term 93

Long-term Travel Airlines Technology 93

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Yes, an employer must work to keep employees engaged by offering good pay and benefits, opportunities for development and advancement and a collaborative, mission-driven culture. Our development and promotion practices are also tied to our company values.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

APRIL 11, 2017

When a CEO announces a major initiative to foster innovation, mark your calendar. Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Are people moving from the innovation lab or pilot test team to help with the roll-out? So how to improve?

Project 11

Project Innovation Press Release Survey 11

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 14, 2017

Given political climates around the world and a new wariness around international cooperation, the private sector could find itself in the hot seat: trying to pick up the slack on big issues from climate change to sustainable development. I call this new breed of companies the “inclusive innovators.”

Development 11

Development Company Innovation Goal 11

Harvard Business Review

DECEMBER 8, 2011

We recently attended the World Economic Forum's India Economic Summit 2011 in Mumbai, where we moderated several panels and workshops on the topic of innovation. The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India.

Innovation 18

Innovation Incubator Banking Hypercompetition 18

Strategy Driven

JANUARY 17, 2014

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. All airlines are the same, except for their people. Relate Articles: Marketing and Sales – Some Sales Are Simply Not Worth Making.

ROE 50

ROE ROI Letter Airlines 50

Harvard Business Review

JANUARY 31, 2014

Research by Hal Gregersen and Jeffrey Dyer in fact shows that questioning is one of the behaviors that successful innovators share. So I’ll pose a question now: What questions should corporate innovators use to increase their odds of success? It is the innovator’s job. What problem is the customer struggling to solve?

Innovation 11

Innovation Disruptive Innovation Learning-by-Doing Participative 11

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures. Expectations (e.g.

Heskett 49

Heskett Kotter Books Review 49

Surviving Leadership

JUNE 29, 2017

Listen, I’m a big fan of being intentional about the culture you’re allowing to develop in your workplace. Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It breeds innovation. It pushes the company forward.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Harvard Business Review

FEBRUARY 13, 2015

While Uber deserves kudos for being innovative, let’s be truthful: Its success has come from creatively exploiting a regulatory loophole. When Sprint and MCI entered the market with innovative offerings, the need for regulation vanished – competition ensured good service and fair prices. Here’s how.

Industry 8

Industry Innovation Price Long-term 8

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. This means gaining buy-in from stakeholders by developing a sense of urgency that will spark the initial motivation and get things moving.

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

APRIL 25, 2016

It’s even become a noun of sorts — uberization — which people use to describe a disruptive change to a staid industry ripe for innovation (though, to be sure, the popularization of the word “disruptive” means that it is often used in ways that the concept’s author , Clay Christensen, didn’t intend).

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

NOVEMBER 7, 2013

Southwest Airlines consistently monitors customer feedback using Net Promoter, a tool that measures customer satisfaction by tracking whether a customer would recommend the airline to a family or friend. I predict you will see more creativity, innovative thinking, and breakthrough solutions for you to better serve your customers.

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

FEBRUARY 16, 2011

However, many companies don't realize that yoking strategy with operational effectiveness can lead to innovative business models. Nintendo decided to keep its R&D investments and manufacturing costs low by developing a new gaming console around an old processor and graphical interfaces.

Airlines 10

Airlines Real Estate Operations Business Model 10

Harvard Business Review

APRIL 13, 2015

After a morning innovation workshop at the bucolic R&D campus of a top-tier but tradition-rich technology giant, the lunchtime conversation with the Lab’s leadership turned strategic. How should they better prioritize innovation? These Labs were filled with talented technologists and innovators. What should they do?

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 12

Stage-Gate Airlines Brand Loyalty 12