Leading Blog

JANUARY 14, 2019

One way to avoid this fixation is to learn from people outside of our industry. American Airlines competes against Skype and WebEx, not just Delta and United.”. Mental sets can facilitate problem-solving at times, but becoming fixated on an inappropriate solution from past experience can inhibit creativity.”.

Creativity 272

Creativity Benchmarking Learning-by-Doing Construction 272

Strategy Driven

OCTOBER 4, 2013

Just as we gain wisdom from the business failures and corporate scandals, we can learn equally valuable lessons from crisis situations that were successfully handled. Trees with thicker bases and deeper roots will sprout greener (be profitable), shed less often (fewer corporate flaws) and live longer (dominate its industry).

Crisis 59

Crisis Airlines Transportation Crisis Management 59

HR Digest

OCTOBER 17, 2020

Most organizations don’t have a playbook to pull through the ongoing public health crisis. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Spanish flu).

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

Most organizations don’t have a playbook to pull through the ongoing public health crisis. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Spanish flu).

Short-term 52

Short-term Committee Incentives Long-term 52

Harvard Business Review

MARCH 20, 2020

Youngme, Felix, and Mihir discuss coronavirus news, debate airline bailouts, and share their reflections on the crisis.

Industry 10

Industry Airlines Crisis 10

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. In the past few years, profits have become positive across the industry, and market caps are soaring from prior lows. airlines earned an estimated $12.4 So what happened? In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

AUGUST 15, 2013

Near the beginning of the complaint that the Justice Department, five states, and the District of Columbia filed this week in an attempt to halt the merger of US Airways and American Airlines is a sentence that cannot help but make a person stop and think. Then again, airline safety has remained the subject of government regulation.

Airlines 8

Airlines Transportation Travel Industry 8

Strategy Driven

OCTOBER 18, 2013

Effective Crisis Handling, Case Studies. There is an art to Crisis Preparedness. Trees with thicker bases and deeper roots will sprout greener (be profitable), shed less often (fewer corporate flaws) and live longer (dominate its industry). This is regarded as a premiere textbook case of quality crisis management.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

CO2

JUNE 17, 2013

They Are Responding to a Crisis. The airline industry has found, for instance, that under stressful conditions pilots who go into command-and-control mode have a higher failure rate than those who ask for feedback from their crew before making any decisions. You are hard-wired to defend yourself.

Charisma 129

Charisma Teamwork Class Airlines 129

Skip Prichard

OCTOBER 14, 2019

Employee turnover among hourly workers fell sharply, and the company became one of the most desirable places to work in its industry. But, at Barry-Wehmiller, based in St Louis, CEO Bob Chapman has transformed that notion, which was destroying many of the heartland industrial communities that he has helped to revitalize.

How To 86

How To Simon Learning-by-Doing Organization 86

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. Learning from Southwest Airlines: Nurturing a Culture of Volunteerism. Toyota Under Fire: Leadership Lessons on Turning Crisis Into Opportunity. Further Reading: Blog posts on Culture Change. Selection of articles on Culture Change.

Leadership 51

Leadership Airlines Collins Price 51

Modern Servant Leader

JUNE 15, 2018

Industries or Fields not fit for Servant-Leadership? I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Unfit 2:43 14:10.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Modern Servant Leader

JUNE 15, 2018

Industries or Fields not fit for Servant-Leadership? I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Unfit 2:43 14:10.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Strategy Driven

FEBRUARY 4, 2011

Business and organizational stories do not hit the public consciousness until there is a crisis. Trees with thicker bases and deeper roots will sprout greener (be profitable), shed less often (fewer corporate flaws) and live longer (dominate its industry). billion as the stock market plummeted, amid a crisis of investor confidence.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

FEBRUARY 1, 2011

In a recent issue of The New Yorker , Atul Gawande, the gifted writer and accomplished doctor, published yet another of his must-read accounts of the health-care crisis and the innovators trying to change things for the better. If you want to renew and re-energize an industry," he told me, "don't hire people from that industry.

Training 16

Training Skills Airlines Health Care 16

Roundtable Talk

MARCH 18, 2010

CEO Sean Durfy steps down from the top spot at Westje t for “personal reasons&# and is replaced by industry veteran Gregg Saretsky. Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry.

CEO 31

CEO Leadership Industry Blog 31

Harvard Business Review

APRIL 13, 2017

In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. Another example I often give concerns the use of fuel- and carbon-efficient flight practices in the airline industry. Inpatient complications also fell from 11% to 7%.

Hawthorne Effect 16

Hawthorne Effect Airlines Efficiency Letter 16

Strategy Driven

MARCH 11, 2011

Trees with thicker bases and deeper roots will sprout greener (be profitable), shed less often (fewer corporate flaws) and live longer (dominate its industry). In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

SEPTEMBER 23, 2014

An airline industry executive has been promoted regularly for more than two decades because he’s good in a crisis. When I began working with that airline executive, I noted that his tendency was to walk into a room as invisibly as possible. In a crisis, however, he put aside his fears and focused on the job at hand.

Influence 8

Influence Charisma Airlines Crisis 8

Harvard Business Review

OCTOBER 24, 2011

There is a temptation, amidst the turmoil, for pundits to conclude that the only sensible response is to make bold bets — new business models that challenge the logic of an industry, products that aim to be "category killers" and obsolete the competition.

Uncertainty 15

Uncertainty Business Model Industry Airlines 15

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. Economists and big data.

Strategy 11

Strategy Black-Scholes Airlines Price 11

Harvard Business Review

JUNE 19, 2012

Jamie Dimon Welcomes You to the Next Financial Crisis (Marketplace). How China's Emerging Airlines Will Change the Industry (BCG Perspectives). So keep being yourself digitally, just consider doing it fully clothed and sober. BONUS BITS: The Great Right Whale? 12 Signs of the Europocalypse (Foreign Policy).

Wireless 8

Wireless Airlines Media Tactics 8

Harvard Business Review

DECEMBER 11, 2013

Yesterday, with the help of the company’s PR firm, Wrigley & Walters, the airline had launched its first Twitter contest: The person who posted the most creative tweet using the hashtag #CanJetLuxury would win two round-trip tickets to any of the company’s destinations. She was just the sort of person who was energized by a crisis.

Case Study 8

Case Study PR Crisis Media 8

Harvard Business Review

AUGUST 27, 2015

McKinsey notes that since the 1960s, the industries that have sustained the highest average returns are those that “rely on sustainable competitive advantages such as patents and brands.” Senior executives in even chronically low-performing sectors (such as airlines) can be successful and well-remunerated. There are many.

ROIC 8

ROIC McKinsey GDP Company 8

Harvard Business Review

AUGUST 19, 2011

In the context of his industry, Slosar has wiggle room. Premium airlines like Cathay offer an experience much more akin to the way we perceive air travel used to be: back when flying was an event, rather than riding a bus that just happens to have wings. Not bad for an imaginary airline! So how could Slosar have done the same?

Airlines 9

Airlines Advertising PR Brand 9

Harvard Business Review

SEPTEMBER 1, 2017

The crisis in Venezuela has been escalating over the last few years as product shortages, social unrest, and political clashes have grown more severe. However, the country’s crisis is unlikely to become top of mind for Latin America regional executives and corporate centers, at least from a business standpoint.

Sharpe 8

Sharpe Price Politics Supply Chain 8

Harvard Business Review

NOVEMBER 15, 2013

They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married. One was looking at the risk of automobile sales falling below 10 million vehicles in a year, and it was an industry that was normed for 15 million. How systematic was that whole process?

Process 8

Process Uncertainty Analysis Industry 8

Harvard Business Review

JUNE 12, 2018

In some specialized industries, such as pharmaceuticals , monitoring consumer behavior can be a legally mandated part of post-purchase experiences, with the ultimate goal of vigilance for brand and consumer safety (such as tracking adverse drug reactions). This can help increase short-term sales as well as build long-term brand loyalty.

Short-term 8

Short-term Brand Long-term Media 8

Harvard Business Review

OCTOBER 13, 2014

Sharing economy firms are disrupting traditional industries across the globe. chain restaurant industry. The business model – where peers can offer and purchase goods and services from each other through an online platform – continues to be applied to new industries from car sharing to peer-to-peer fashion, among many others.

Business Model 9

Business Model Hotels Venture Capitalist Transportation 9

Harvard Business Review

JULY 8, 2016

A deep economic crisis like those seen in Greece and Spain has not happened. The trade group study shows that tourism can drop off more sharply if terrorism is combined with substantial economic problems that directly impact the conduct of the tourism industry — but that is not the case in Turkey.

Tourism 9

Tourism Politics Uncertainty Price 9

Harvard Business Review

JUNE 19, 2014

Malaysian authorities’ initial failure to track and recover Flight 370 shows how a lack of outside help can impede solutions during a crisis. National and airline leaders weren’t able to adjust to the fluid and complex situation by engaging external resources in the critical first hours and days after the plane’s disappearance.

CEO 8

CEO Supply Chain Automotive Engineering 8

Harvard Business Review

JANUARY 28, 2016

Many organizations, particularly in the aftermath of the global financial crisis, are saddled with trying to do business, let along innovate, under increasingly crushing regulatory environments. Customers not only have more power today―in some industries, they seem to have all of the power. Innovation vs. Regulation.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

JANUARY 9, 2015

That seems somewhat surprising given that the Euro economic crisis seems to have tailed off, or at least plateaued. Clearly the economics of Europe are better than they were in the teeth of the Eurozone crisis. But the fact is that when there’s a big economic crisis, we are capable of responding.

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

APRIL 12, 2013

When a company enters a turnaround crisis, it''s often in part because people in the organization have lost the ability to interact with each other. HCL Technologies wasn''t at a point of crisis in 2005, when Vineet Nayar took on the role of president, but right away Nayar saw the need to initiate a major transformation effort.

Company 8

Company Video CEO Crisis 8

Harvard Business Review

JUNE 20, 2014

So, for instance, in the course of the financial crisis, it was said that banks play in the casino. For instance, the value at risk and other standard models that rating agencies used before the crisis in 2008 — the same thing happened there. The confidence increased year by year, and shortly before the crisis, it was highest.

Uncertainty 9

Uncertainty Kahneman Banking System 9

HR Digest

JANUARY 10, 2024

First, good leaders can articulate the need for change because the organization is on the brink of failure- cost reductions, reputational crisis, shift in customers and so on and seek to manage those changes. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time.

Ulrich 52

Ulrich Leadership Diversity Audience 52