Harvard Business Review

MARCH 28, 2016

Instead of promoting, for example, Hershey’s Syrup, chocolate bars, and Hershey’s kisses separately, the company is running an advertising campaign that unites all Hershey branded treats in a single commercial, emphasizing the corporate brand name over individual product lines. Customer retention. Increased flexibility.

Advertising 8

Advertising Brand Company Attrition 8

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. Motivated by Ferose's participative leadership style, many self-organized teams at SAP Labs India have since tested and implemented dozens of innovative solutions to boost productivity.

Innovation 9

Innovation Attrition Software Globalization 9

Harvard Business Review

JULY 18, 2013

Pay is set by the market and the labor market has gone global, the reasoning goes — and when a Chinese or Mexican worker can do what an American can for less, wages have to go down. That''s because it''s becoming clear that pay levels aren''t entirely set by the market. after the D.C. an hour on big retailers.

Retail 11

Retail Attrition Globalization Short-term 11

Harvard Business Review

NOVEMBER 18, 2013

The work improvements increased productivity substantially as measured by increases in operating income. The dramatic improvement in engagement surprised everyone, and it showed up in a significant reduction in attrition (people leaving the company), from 12 percent to 6 percent.

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

MARCH 4, 2011

Increasingly, consumers on the floor know more than the sales staff about the store's products and price points — and competing offers. Research has linked high associate attrition with a poor technology environment. Some retailers are responding with clever innovations. That is a battle most retailers will lose.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. To successfully get to market you need a leader who can navigate your company's internal checkpoints. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here.

Globalization 13

Globalization Attrition Skills Learning-by-Doing 13

Harvard Business Review

FEBRUARY 12, 2015

There is a big, important change happening in digital product design. For a long time, there has been a clear split between business software (often called Enterprise or B2B ), and consumer software (B2C, or simply “products”). That split is increasingly irrelevant.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

SEPTEMBER 10, 2012

The work of polishing tiny diamonds was intricate, requiring great concentration, and dropouts meant spiralling production costs. Madhusudhan Reddy, VP of HR, has a major challenge on his hands: How do you hire, train, retain and develop productive, engaged employees and make the new unit cost effective? VP of Operations.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

FEBRUARY 11, 2011

At the peak of the North Texas housing market in 2003, my company Grand Homes sold more than a thousand homes. Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. We redesigned our product and, more importantly, we redesigned our company.

Airlines 13

Airlines Chief Executive Officer Attrition Incentives 13

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. Her vision is that if you invest in grooming budding leaders at offshore locations, you can permanently solve your cost and capacity problems in product development.

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

JANUARY 9, 2014

Collaboration is better not only among the reps selling into different parts of that customer organization but also across the product and marketing teams charged with building and positioning broader solutions for the customer. Record growth and profitability, increased rep engagement, and near-zero attrition. The results?

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. Organized learning.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. That kind of viral marketing would be invaluable in setting American Express apart from rivals and would power the company’s growth and profits. Employee attrition was cut in half. He was suddenly responsible for many thousands of call-center employees.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

OCTOBER 25, 2017

In the beginning companies sold products. A focus on products means a focus on selling running shoes. Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard.

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. Active investors such as hedge funds seek to outperform the market and index providers.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

DECEMBER 11, 2018

This coalition of market-oriented economies would make three fundamental demands. And a Chinese agreement to cut back on subsidies improves conditions facing steel and aluminum companies also operating in Europe and Japan, not just in the American Midwest. Beijing recognizes that the U.S. This offer will be tempting.

Policies 8

Policies Incentives Attrition Long-term 8