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Bank of America: Yesterday and Today

Coaching Tip

Giannini, a son of Italian immigrants, founded the Bank of Italy in San Francisco with the vision that banks should serve more than the fortunate few. . Rushing into the shattered city, he managed to have $80,000 in gold loaded onto a horse cart covered with vegetables before fire consumed the bank building. More than 1.3

Banking 105
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Thank God for Bosses!

Nathan Magnuson

It’s only fair to acknowledge that some managers earn their scorn. Protect Us from Management. One of the things I appreciated most about one former Army supervisor was his willingness to fight the bureaucracy on our collective behalf when in some cases it would’ve been easier to just go with the flow.

Collins 120
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Don’t Be a Leader of Stupid Rules

Lead Change Blog

TD Bank created a “Kill a Stupid Rule” program; any employee who spotted a rule that kept employees from delighting customers got a fifty-dollar reward. Like TD Bank, make busting customer-restricting bureaucracy more valued than protecting those “sacred cows” long in need of slaughtering.

Policies 150
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Bureaucracy Must Die

Harvard Business Review

Prahalad and I urged managers to think in a different way about the building blocks of competitive success. Managers assess performance. It is the unchallenged tenets of bureaucracy that disable our organizations—that make them inertial, incremental and uninspiring. To manage” is “to control.”. “To Tasks are assigned.

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Bureaucracy Must Die

Harvard Business Review

Prahalad and I urged managers to think in a different way about the building blocks of competitive success. Managers assess performance. It is the unchallenged tenets of bureaucracy that disable our organizations—that make them inertial, incremental and uninspiring. To manage” is “to control.”. “To Tasks are assigned.

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Bureaucracy is a Bogeyman

Harvard Business Review

The dictionary says bureaucracy is a means of coordinating activities through standardized rules and procedures. We might not like the idea of Italian bureaucracy very much, but it beats having Silvio Berlusconi in charge. And I always push back when they say bureaucracy is the problem. What exactly is going wrong, I ask them?

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'Doing Right Things' or 'Doing Things Right' | In the CEO Afterlife

In the CEO Afterlife

Most CEOs want their companies to do things right because that’s a sign of good management. But good management isn’t necessarily good leadership; good leaders are obsessed with doing right things. A new boss charged with transforming a bureaucracy into nimbleness must shift the mindset of an entire organization.

CEO 100