Leading Blog

DECEMBER 1, 2021

Tom Ziglar shares ten leadership virtues that are essential for coaching employees through immense change and creating an environment of maximum potential and productivity. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS).

Books 313

Books Leadership Uncertainty Customer Loyalty 313

HR Digest

NOVEMBER 8, 2022

Better Customer Service Ratings:- When employees are happy at work, they’re more likely to deliver great customer service, which means high ratings from clients and customers alike. This is good news for any employer, as this can help increase customer loyalty in their business.

Customer Loyalty 115

Customer Loyalty Loyalty Long-term Creativity 115

N2Growth Blog

MAY 3, 2017

Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Technical Skills: Does the firm’s staff possess the knowledge-base and skills to bring it to the commuting environment next level? What segment of the market do they serve? Rent or buy?

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. You just finished reading What’s your proactive marketing approach to loyalty? !

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Lead Change Blog

DECEMBER 20, 2018

In today’s business environment, talent continues to be the major differentiator. That’s why we’ve written this book. HELP THEM GROW. In the seven years since we wrote the first edition of this book, career development has only become more important.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Strategy Driven

SEPTEMBER 26, 2023

Yotpo: Boost Customer Reviews and Loyalty Yotpo is your go-to plugin for customer reviews and ratings. This plugin creates a user-friendly returns portal, automating the returns process and improving customer satisfaction. Smile.io: Foster Customer Loyalty with Rewards Programs Smile.io

Merchandising 96

Merchandising Loyalty Word of Mouth Marketing ROI 96

Lead Change Blog

DECEMBER 14, 2018

OCR boosts staff morale, making their working environment easier to work within, and is less paper-centric. A positive user experience ensures that customers choose your organisation over others. High-quality service delivery encourages customer loyalty and increased conversion rates. IMPROVE PRODUCTIVITY.

Document 245

Document Customer Loyalty Content ROI 245

HR Digest

AUGUST 11, 2023

It goes beyond mere compliance with laws and regulations, encompassing the ethical treatment of employees, fair decision-making processes, and the establishment of a positive work environment. This entails adhering to labor laws, protecting employees from harassment or unfair treatment, and providing a safe and respectful work environment.

Human Resources 98

Human Resources Ethics Resources Management 98

Harvard Business Review

FEBRUARY 22, 2024

In the modern competitive business environment, innovative social initiatives offer a unique avenue for growth, customer loyalty, and employee engagement, often overlooked by organizations.

Brand 20

Brand Execution Customer Loyalty Loyalty 20

Strategy Driven

AUGUST 18, 2021

Consequently, people are actively looking for alternative products and services that suffice their needs with minimum negative consequences to the environment. Therefore, a sustainable business focuses on its financial gains alongside its impact on the world, particularly the environment and society.

Pharmaceuticals 128

Pharmaceuticals Energy Fashion Apparel 128

Brigette Hyacinth

NOVEMBER 20, 2020

It sucks the life out of employees, fosters anxiety and creates a high stress work environment. Engaged employees drive higher customer satisfaction and boost the bottom line. Empowered employees are more confident, more willing to go the extra mile for employers, and more willing do whatever it takes to care for customers.

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

Tanveer Naseer

MARCH 14, 2017

That’s why it’s important to recognize that passion without purpose is a lost opportunity for us to do something that’s meaningful and enduring [ Share on Twitter ].

Short-term 279

Short-term Long-term Motivation Customer Loyalty 279

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 115

Airlines Mission Statement Customer Loyalty Mayo 115

Strategy Driven

SEPTEMBER 14, 2020

The e-commerce business environment is fiercely competitive and overwhelmed with too many businesses. It helps create loyalty and trust from both your partners and customers. Trust and Loyalty. The main result of that connection will be improved customer loyalty.

Brand 97

Brand Audience Loyalty Marketing Strategy 97

Strategy Driven

NOVEMBER 30, 2016

I’m a customer loyalty and retention expert. I’ll tell you until the cows come home that most organizations are too focused on the new customer at the expense of their existing customers, but I’m also a realist. Customer loyalty is never owed. About the Author. Consider leaving a comment!

Customer Loyalty 50

Customer Loyalty Loyalty Workshop Marketing 50

Jesse Lyn Stoner Blog

AUGUST 12, 2013

A testing, contentious learning environment may bring out the adrenaline, but it does not bolster aptitude. When protégés bring fear into a learning environment, they limit the depth and breadth of their growth. Bell is a customer loyalty consultant, a renowned keynote speaker and trainer, and the author of several bestselling books.

Mentor 162

Mentor Senge Customer Loyalty Open-book 162

Strategy Driven

FEBRUARY 19, 2021

Providing a safe, comfortable work environment is something that many entrepreneurs strive for. Toxic workers, impossible goals, and unfair distribution of work can all create a poor environment. Unlike the local shop where the owner is often behind the counter, a large corporation can appear faceless to customers.

Company 67

Company Reputation Customer Loyalty Loyalty 67

Strategy Driven

AUGUST 15, 2016

For example, you may believe that loyal employees create satisfied, loyal customers, but do you have data which demonstrates that your longest serving staff create the highest levels of customer loyalty? Please consider the environment before and after printing this article. The findings can be astonishing.

Customer Loyalty 50

Customer Loyalty Supply Chain Loyalty Analysis 50

Strategy Driven

AUGUST 14, 2013

Bell is a customer loyalty consultant and the author of several national best-selling books. Please consider the environment before and after printing this article. Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers. Creating Customer Focused Teams, Part 2.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

CoachStation

AUGUST 26, 2022

Given the troubling state of employee engagement in companies worldwide, it follows that most managers aren’t creating environments in which employees feel engaged — or involved in, enthusiastic about and committed to their work and workplace. Additionally, teams with thriving workers also see higher customer loyalty.

Motivation 130

Motivation McKinsey Attrition Influence 130

Strategy Driven

OCTOBER 19, 2015

If you think it’s valuable, and your customer doesn’t perceive it to be valuable, it ain’t value. Your customer is looking to increase THEIR sales, THEIR customer loyalty, THEIR employee loyalty, THEIR productivity, THEIR morale, THEIR profit, and to have no problems. Are those the values you bring to the table?

Mission Statement 50

Mission Statement Customer Loyalty Loyalty Seminar 50

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

MAY 16, 2018

However, you can do a lot for your business by simply engaging with customers on sites like Facebook and Twitter. Regular posting shows consumers you are active and involved with your customer community, and can be a good way of showing your strengths and previous customer loyalty. Consider leaving a comment!

Strategy 51

Strategy Customer Loyalty Sharpe Outsourcing 51

Strategy Driven

JANUARY 9, 2015

Customer loyalty cards are one of the best ways of gaining insights into how people spend their money. Because you can target specific promotions to individual customer groups. People will sign up for loyalty cards if they know they can enjoy special offers and deals that are applicable to them. All rights reserved.

Loyalty 50

Loyalty Customer Loyalty Retail Tactics 50

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. Loyal customers purchase time and time again without regard to price.

Loyalty 57

Loyalty Customer Loyalty Price Reputation 57

Strategy Driven

MAY 8, 2011

Learn how to utilize social media to increase customer loyalty. Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#. Please consider the environment before and after printing this article. by Oracle Corporation.

Media 50

Media White Paper Power Resources 50

Strategy Driven

DECEMBER 22, 2014

Why is your online presence lacking, rather than having a dominant Google and social position that your customers and prospects would respect? Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? Reprinted with permission from Jeffrey H. About the Author.

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Brigette Hyacinth

JUNE 3, 2019

It sucks the life out of employees, fosters anxiety and creates a high stress work environment. Engaged employees drive higher customer satisfaction and boost the bottom line. Empowered employees are more confident, more willing to go the extra mile for employers, and more willing do whatever it takes to care for customers.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

Strategy Driven

JANUARY 4, 2016

I have hundreds of hours of sales, customer loyalty, attitude, trust, and personal development training available, ( GitomerLearningAcademy.com ) and my inside team will be the first to take advantage of it. Please consider the environment before and after printing this article. This shoemaker’s daughter will wear shoes FIRST.

Customer Loyalty 50

Customer Loyalty Seminar Loyalty Objective 50

ExactHire - Leadership

MAY 19, 2022

This was complicated even when all your employees were under one roof, but the explosion of a remote workforce has made this more complicated as we’ve tried to figure out how to establish and maintain a company culture in a remote work environment. 10% boost in customer loyalty. What is Work Culture?

Absenteeism 97

Absenteeism Customer Loyalty Software Teamwork 97

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Please consider the environment before and after printing this article. Your ability to help them in a timely manner, and serve them memorably, determines your reputation and your fate. What actions are you willing to take? About the Author.

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Please consider the environment before and after printing this article. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Reprinted with permission from Jeffrey H. About the Author.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. Gitomer and Buy Gitomer.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

MARCH 26, 2012

I’m celebrating my twentieth year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media, and personal development. EARN LOYALTY. You don’t ask for loyalty. You can’t force loyalty. You EARN loyalty. Loyalty comes from service and value received. EARN SALES.

Loyalty 56

Loyalty Customer Loyalty Follow-up Seminar 56

Strategy Driven

DECEMBER 21, 2015

Next in line were, “customer knowledge,” “innate talent/personality,” “product knowledge,” and further down the list were “experience” and “teamwork skills.”. Value, service, and help are the REAL three things that customers require to give their business and maintain their loyalty. Totally bogus. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

JANUARY 8, 2012

Now is the time to get proactive on developing a solid online brand protection strategy that will safeguard marketing investments, revenues, and most importantly, customer trust for 2012. Please consider the environment before and after printing this article. Copyright 2007-2011 by StrategyDriven, Inc. All rights reserved.

Brand 50

Brand Resources Strategy Customer Loyalty 50

Strategy Driven

JUNE 2, 2014

Customer loyalty. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Price integrity. About the Author.

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51