The Horizons Tracker

AUGUST 21, 2023

Overemphasizing their CSR efforts to improve their public image risks accusations of “greenwashing,” which can lead to reputational damage and even legal troubles. This is a company that is perceived by stakeholders as actively promoting environmental and social sustainability via co-creation and ethical leadership.

Company 75

Company Ethics Brand Brand Management 75

HR Digest

APRIL 8, 2023

This can lead to improved employee wellness, job satisfaction, loyalty, and retention. Reputation and recruitment: Employers who prioritize balance between work and life are often seen as more attractive to job seekers, particularly younger generations who place a high value on it.

Tips 119

Tips Flextime Stress Ethics 119

Frank Sonnenberg Online

NOVEMBER 3, 2020

Instead of showing loyalty and commitment, you cheat on people , and wreck your relationship. Instead of living with honor and integrity, you do something underhanded to make easy money, and flush your reputation down the toilet. Examples include trust, loyalty, love, honor, and your reputation. Does It Pay to Be Ethical?

Short-term 138

Short-term Loyalty Reputation Long-term 138

Michael Lee Stallard

JUNE 3, 2018

Lonely people who work on the front lines directly with customers are not good for customer satisfaction and loyalty. Chuck Schwab inspired people who worked at the company he founded, Charles Schwab, by establishing a mission to provide the most useful and ethical financial services in the world. Value people.

Competitive Advantage 199

Competitive Advantage Ethics Stress Survey 199

Leading Blog

MAY 19, 2017

Ethics are a cornerstone. Shem Tov – A Good Reputation. Reputation is your most important asset. Prize Loyalty. I believe loyalty defines your character. As you can imagine, for someone in my position, loyalty and trust are priceless commodities. Do the Right Thing. And they go both ways.

Loyalty 186

Loyalty Self-aware Reputation Long-term 186

Great Leadership By Dan

JANUARY 9, 2020

They have purpose, influence, ethics, and they continually look to safeguard the future of their organization. In short, they’re good humans who have others’ respect and loyalty. Vibrant culture leaders stand for something. And they recognize that culture is everyone’s responsibility.

Quality 214

Quality Emotional Intelligence Self-aware McKinsey 214

The Horizons Tracker

DECEMBER 13, 2022

. “But then people quickly realized that this is fluff, especially with more information being made available on sites like Glassdoor, and so this has created a real external incentive to be more ethical.” Throughout there is a strong desire to treat people respectfully, and through this engender a reciprocal sense of loyalty.

Cooper 98

Cooper Long-term Politics Energy 98

Strategy Driven

OCTOBER 29, 2019

1: You will protect your reputation. And when your reputation takes a hit? If you are doing little to protect their physical and mental health, and if you don’t take their concerns seriously, then they have little reason to show loyalty to you. Your business will take a financial hit in tandem. #2:

Reputation 50

Reputation Morale Loyalty Long-term 50

Lead on Purpose

MARCH 30, 2010

Show Loyalty: Give credit to others. As Warren Buffet said: “It takes twenty years to build your reputation and five minutes to ruin it.&# Create Transparency: Tell the truth in a way people can verify. Get real and genuine. Be open and authentic. Right Wrongs: Make things right when you’re wrong. Apologize quickly.

Covey 265

Covey Loyalty Ethics Taylorism 265

N2Growth Blog

OCTOBER 20, 2010

Self-Serving Nature : If a leader doesn’t understand the concept of “service above self&# they will not engender the trust, confidence, and loyalty of those they lead. Successful leaders focus on customer satisfaction and loyalty. They are active listeners, fluid thinkers, and know when to press-on and when to back-off.

Blog 420

Blog Meyer Short-term Learning-by-Doing 420

Joseph Lalonde

MARCH 19, 2018

From the possibility of the bank foreclosing on your business to firing an employee to doing the ethical thing (when others are pressuring you to make an unethical choice), you’re going to be hit and hurt. Ethics , morals, business direction, and more. This created a loyalty in the hearts of the abused workers.

Leadership 187

Leadership Cost Innovation Learning-by-Doing 187

Strategy Driven

DECEMBER 21, 2015

Value, service, and help are the REAL three things that customers require to give their business and maintain their loyalty. To prove the value of your product or service, and your ability to give value beyond the sale to the PROSPECT so you can earn the order, the reorder, and the loyalty. Unyielding personal values and ethics.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

N2Growth Blog

NOVEMBER 29, 2010

Some employers believe in providing a little something extra to all employees during the Holiday Season as an expression of gratitude for their loyalty and contributions during the year without regard to performance. I personally dont feel bonuses work to promote a good work ethic. An idividual either has it or doesnt.

Blog 325

Blog Metrics Brand CEO 325

Strategy Driven

JUNE 16, 2014

Rarely use venery but for health or offspring, never to dullness, weakness, or the injury of your own or another’s peace or reputation. I’ll add a few words of definition to each, but more important, think about each of these virtues as it relates to you, your self-disciplines, your actions, and your ethics. Imitate Jesus and Socrates.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58

Strategy Driven

DECEMBER 16, 2013

And maybe a bigger question is: how are you taking advantage of the Santa Claus elements Google presents to help you build your personal brand and reputation. Or a better reputation next year? You have to be ethical all the time. Or a higher Google ranking next year? Or maybe to occupy the entire first page of Google next year?

Reputation 70

Reputation B2C B2B Customer Loyalty 70

Strategy Driven

JULY 25, 2018

Larger corporations might be able to deal with a bad customer service reputation for a while, but it might spell the end for a small business. Here are some tips for creating an outstanding customer service team that will build your company’s reputation. Start with Good Training.

Company 51

Company How To Reputation Morale 51

Strategy Driven

JULY 2, 2012

You’ve placed a value on yourself that reflects in your selling skills, your attitude, your belief system, your truthfulness, and your ethics. Your personal reputation and your company’s reputation play a major role in the customer’s perception and judgment of value. How you feel about the customer and their buying process.

Reputation 50

Reputation Customer Loyalty Belief Systems Seminar 50

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. Happily fading from memory is the cliché that ethics and compliance teams effectively constitute a “business prevention department.”

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Strategy Driven

MAY 2, 2016

Leave ethically. Leave with your reputation in tact. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Give notice.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Harvard Business Review

JUNE 10, 2011

Bazerman and Tenbrunsel outline five reasons why ethical people allow unethical behavior to thrive. If it is not to be a case of good people letting bad things happen, to cite Bazerman and Tenbrunsel again, they should use that power, not least to protect their own reputations.

Ethics 13

Ethics Committee Incentives Loyalty 13

Harvard Business Review

SEPTEMBER 4, 2018

Reading the report with that lens can help leaders better understand the biases that get in the way of ethical conduct and ethical organizations. Blind loyalty. In many ways loyalty is an important societal virtue. However, loyalty can also cause people to look past others’ unethical behavior.

Meyer 8

Meyer Ethics Self-aware Morale 8

Strategy Driven

NOVEMBER 1, 2010

Public scandals like the BP oil spill and Goldman Sachs’ mortgage securities fraud compromised consumers’ trust in brands, and as a result, consumer loyalty was at an all-time low. Goldman Sachs: what happens when you lose sight of your brand promise Goldman Sachs, on the other hand, has seen its reputation tarnished in 2010.

Brand 65

Brand Globalization Banking Long-term 65

Strategy Driven

SEPTEMBER 16, 2013

If the leader is slack, lacks work ethic, or is slow to decide, they have given tacit permission to their team to be and do the same. A leader’s example can create an avalanche of great service, goodwill, loyal customers, increased sales, and better reputation – or not. Everyone ‘looks’ to and at leaders.

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

NOVEMBER 18, 2013

Let me give you the good news, and the sales news… There are several strategies you can employ to get around the bidding process, or legally and ethically change the bidding process. Have an active social media presence that is easily findable, so your reputation is both visible and impressive. That’s the bad news.

Proposal 58

Proposal Price Long-term Customer Loyalty 58

Coaching Tip

FEBRUARY 23, 2012

By trusting his customers to create their own change from a pile of coins near the cash register, Ralph, a New York City donut maker, engendered greater customer loyalty and boosted his productivity. This applies to one-man donut vendors as well as the world’s largest companies. 7) Scale your values. 8) Measure HOW, not ‘How much.’

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

SEPTEMBER 12, 2016

I believe that this is due to the discrepancy in the two dominant approaches in rationalizing why corporations should be ethical. Profit-driven organizations see CSR from the utilitarian perspective as a way of gaining a business advantage or to recover from a reputation loss. I don’t blame them. Renew the CSR function.

Ethics 8

Ethics Competitive Advantage Crisis Brand 8

Harvard Business Review

OCTOBER 7, 2014

The fans that the multi-billion dollar football machine depends on are suddenly having to defend their loyalty, and some are deciding they can’t. The delay left the company facing billions in lawsuits and with a damaged reputation to repair. Crisis management Ethics Leadership' Talk about an unignorable moment.

Company 13

Company Crisis Crisis Management Video 13

N2Growth Blog

JUNE 17, 2010

The Ten Commandments and the Sermon on the Mount are all the ethical code anybody needs.&# - Harry S. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends. Truman Please comment below sharing your thoughts and insights on what you believe defines great leadership.

Definition 313

Definition Blog Leadership Covey 313

N2Growth Blog

JULY 19, 2011

In fact, I believe the evidence is clear that a business can create a strong strategic advantage in sustainability if they find no ethical flaw in what I’ve coined as “Addiction Marketing&#. Do you feel “Addiction Marketing&# is ethical? Does your company partake in addictive marketing strategies and tactics?

Marketing 310

Marketing Tactics Brand Ethics 310

N2Growth Blog

NOVEMBER 3, 2010

link] ATIG Mike, authenticity and transparency for better and ETHICAL business. For instance, there is a story of when General George Washington was dangerously close to losing the faith and loyalty of his officers at the close of the Revolutionary War. – I'd be interested in your thoughts. Thanks for the suggestion Dan.

Influence 305

Influence Blog Leadership Video 305

N2Growth Blog

JANUARY 18, 2011

Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. link] Mike Myatt Thanks for the kind words and for sharing the link Geoff. link] Mike Myatt You’re most welcome Sir. link] Mike Myatt True words of wisdom Bert. Thanks for sharing Bert. Attitudes are ingrained into people.

Leadership 419

Leadership CEO Blog Learning-by-Doing 419

Strategy Driven

SEPTEMBER 6, 2013

Reputation of the winery, steadily built and carefully preserved. A body of pleasurable and memorable experiences from which customers will build brand loyalty. Core Values: Ethics. Track Record: Experience, Accomplishments, Case Studies, Professional Reputation. Packaging, distribution and marketing of the product.

Long-term 56

Long-term Budgeting Quality Consultative 56

Strategy Driven

JULY 1, 2011

Reputation of the winery, steadily built and carefully preserved. A body of pleasurable and memorable experiences from which customers will build brand loyalty. Professional Reputation. Packaging, distribution and marketing of the product. An informed clientele, with the ability to appreciate and enjoy the wine. Core Values.

Long-term 50

Long-term Benchmarking Quality Process 50

Harvard Business Review

MAY 17, 2017

But to rectify that and repair their reputations, Samsung and others need to chart a different path than their Western corporate peers. billion guilty plea act as targeted punishments that restore the corporate reputation. What could Samsung do to improve its reputation in its home country? Redemption in Guilt Culture. .”

Reputation 8

Reputation Crisis Loyalty Banking 8

Strategy Driven

JUNE 16, 2023

Sustainability and Social Responsibility Today, the notions of sustainability and social responsibility have metamorphosed from ethical considerations into strategic decisions molding a company’s identity and influence its success.

Supply Chain 106

Supply Chain Loyalty Content Efficiency 106

Harvard Business Review

NOVEMBER 28, 2017

Even in one of the most market-oriented societies in human history, it appears very difficult to make most people appreciate that ethical and profitable business practices do not fundamentally conflict. Smart businesspeople are well aware that a deceptive firm will quickly develop a bad reputation and lose repeat and future business.

Company 8

Company Short-term Long-term Price 8

Harvard Business Review

MAY 1, 2017

Because people’s concerns about privacy don’t seem to translate into behaviors to protect privacy, it is quite easy to envision a future in which everything we do online becomes part of our public reputation. For instance, if Facebook, Amazon, or Google overexploit the data they have, they may undermine consumer loyalty.

Media 10

Media Self-aware Emotional Intelligence Analysis 10