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Stop Numerator Thinking: Innovating Your Service Experience

Lead Change Blog

Numerator thinkers operate with an abundance mentality; denominator thinkers use a scarcity mentality. Or a monthly newsletter that was the talk of the break room? A local car wash operator learned about CRM (customer relationship management) in a magazine and decided to create his own version.

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Earth Tones: We Need a Climate Change of Hope and Optimism

The Practical Leader

Michael Shellenberger is a Time magazine “Hero of the Environment” and an invited expert reviewer of the next Assessment Report for the Intergovernmental Panel on Climate Change (IPCC). Trust and optimism operate hand in hand when it comes to addressing climate change. Who’d have thought?

Crisis 52
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Management Quality and Productivity, under competent leadership

Mike Cardus

Deming to the Editor of Time Magazine 1981; Dear Sir, Your article about Japan in TIME for 30 March 1981 is excellent, but the paragraph concerning my work is ridiculous and can do a lot of harm to American industry at the very time when they need guidance. Edwards Deming Institute 3rd Quarter 2005 Newsletter. Emphasis added).

Quality 116
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N2Growth Blog

Business Publications Small Business Review | Newsletter for Small Business Owners Small Business Review’s e-letter is published bi-weekly and provides small businesses with information on the necessary evils of running their businesses. ** N2′s Top Pick for being of real value to small businesses. Business2.0 Inc.com Inc.

Directory 167
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Complimentary Resource – How to Cut the Hidden Costs Out of Travel and Expense Management

Strategy Driven

Learn how to reduce your company’s overall operating costs by taking a strategic approach to your travel and expense management process. Discover how organizations are significantly cutting costs and saving time with an automated travel and expense management process in this special webinar from Concur and Business Finance Magazine.

Travel 50
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Recommended Resource – The Talent Masters: Why smart leaders put people before numbers

Strategy Driven

Conaty and Charan illustrate in great detail the specific programs these organizations use to develop talent and plan for and execute on succession plans; including the behind-the-scenes consideration of organizational, cultural, and operational impacts such changes incur. This content is intended for personal and non-commercial use only.

Charan 50
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Ensuring your business’s data integrity empowers profitable business decisions

Strategy Driven

Organizations rely on their data in order to make critical operational, tactical, and transactional business decisions that significantly affect the survival and livelihood of their company. An organization’s customers, transactions, operations, and reports can all be affected by its data integrity. SC Magazine. Santillan, M.