Harvard Business Review

JULY 10, 2012

But winning CEOs demand analytics from their sales organization (much as they do from operations or strategy) to help understand everything from the effectiveness of sales campaigns to opportunity analysis to performance reviews. You also need to push sales organizations to find overlooked pockets of growth in "tapped" markets.

CEO 15

CEO 360-Degree Feedback Contract Manufacturing Supply Chain 15

Harvard Business Review

DECEMBER 19, 2016

When confronted with disruptive technologies, many companies fail to align digital strategies with their core strategies. Even in the most commoditized markets, winning players need to create value by adding small slivers of differentiated services, logistics, quality and reliability. Insight Center. The 21st-Century CEO.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

JANUARY 10, 2012

Over the last decade, HR at IBM took a number of steps to help drive operational improvement: Delivered the new skills IBM needed at the front lines. In growth markets like Kenya and Malaysia, people needed to develop marketing and innovation skills. HR reinvented the way it trained and developed talent.

Globalization 15

Globalization Human Resources Diversity Long-term 15

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 15

Competitive Advantage Leadership Telecommunications Talent Management 15

Harvard Business Review

MAY 15, 2018

Organizations need to be continually on the lookout for new market developments and competitive threats, identifying essential experts and nimbly forming and disbanding teams to help tackle those issues quickly. The group was surprised several times by the demands of external stakeholders. This story is not unique. Insight Center.

Agility 14

Agility Team How To Project 14

Harvard Business Review

DECEMBER 8, 2016

I’d argue that companies already know how to improve employee experience: All they have to do is apply to their HR practices the principles of customer experience design that their marketing and operations teams probably already use. Companies should design them to align with the priorities and differentiators of their brands.

Brand 8

Brand Benchmarking Performance Review Participative 8

Harvard Business Review

JANUARY 18, 2012

When Palmisano retired this month, the media chronicled his success by focusing on IBM's 21% annual growth in earnings per share and its increase in market capitalization to $218 billion. Palmisano could not have succeeded at placing values at the center of IBM's operations without strong principles of his own. Directness.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Great Leadership By Dan

JUNE 7, 2018

With One Ford, he put the purpose and values of the Ford brand at the center of the organization and unified the company’s people, plans, operations, and products to restore the brand to automotive leadership. But one angle that hasn't yet been covered is the brand-inspired cultural revolution he led inside the organization.

Brand 193

Brand BPR FOB Automotive 193

Harvard Business Review

NOVEMBER 22, 2016

Consumers can even sell their own data anonymously through technologies like Datacoup, which analyzes it and provides the results to companies. are among the companies that analyze factors such as job tenure, performance reviews, and communication patterns to identify employees who are highly likely to leave.

Banking 9

Banking Content Customer Loyalty Health Care 9

Harvard Business Review

OCTOBER 10, 2017

In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Adaptive performance manifests as creativity, problem solving, grit, innovation, and citizenship. Every high performer needs both. Related Video.

Organization 12

Organization Tactics Call Center Metrics 12

Strategy Driven

MARCH 26, 2020

Quality control has always been important, but in today’s market, it is essential. If there are issues, customers will moan about them in online reviews and cause your ratings to crater. Prospects will then see these reviews and give your brand a wide berth. Performance reviews are a case in point.

Quality 65

Quality Process Review Performance Review 65

Harvard Business Review

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Related Video.

Agility 8

Agility Software Incentives Banking 8

Harvard Business Review

AUGUST 15, 2016

Measuring Marketing Insights. The Common Myths About Performance Reviews, Debunked. As companies rely more on technology, relating to customers emotionally and pinpointing what troubles them gets trickier. Insight Center. Sponsored by Google Analytics 360 Suite. Turning data into action. You and Your Team Series.

Survey 8

Survey Retail System Automotive 8

Six Disciplines

JULY 14, 2011

In this discipline, we help you to systematically review and renew your mission, values, market segments, competitive position, strategic position, vision, and agreeing what to stop doing. Discipline II - Set Goals That Lead. Discipline III- Align Systems. You can view* videos about each of the Six Disciplines here.

SWOT 103

SWOT Market Segmentation Benchmarking ROI 103

Strategy Driven

AUGUST 3, 2012

There is a sense that company operations are out of control. What a Review Could Include: Among the components and professional specialties that could be represented in a performance review, per each branch on the Business Tree, include: Branch 1: Core business, core industry. External-Marketplace.

Review 57

Review Company Strategic Planning Industry 57

N2Growth Blog

MARCH 23, 2010

Posted on March 24th, 2010 by admin in Miscellaneous , Operations & Strategy By Mike Myatt , Chief Strategy Officer, N2growth Is the customer really always right? Much like you have performance reviews for your employees you should conduct an analysis of how your customers are performing.

Blog 316

Blog Brand Cost Bottom-up 316

Harvard Business Review

SEPTEMBER 24, 2013

When hospitals employ physicians on an annual salary as we do at Cleveland Clinic, a doctor is paid the same no matter how many patients he sees, how many procedures he performs, or how many tests he orders. Health Operations' At Cleveland Clinic, we’ve been engaged in an ongoing effort to trim costs across the entire system.

Health Care 9

Health Care Supply Chain Cost Quality 9

Harvard Business Review

DECEMBER 15, 2017

Some health care businesses use duplicate dyad management structures—one to oversee the clinical enterprise and another to oversee the business and operations that support the clinical enterprise. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 13

Training Health Care Management 360-Degree Feedback 13

Strategy Driven

MARCH 11, 2011

These are my considered opinions, having conducted Performance Reviews, Strategic Planning and Visioning for other companies over 35+ years. Companies should be doing full-scope Performance Reviews. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57