Strategy Driven

JULY 13, 2011

They might include sales productivity metrics such as market share, the company’s ability to charge premium prices relative to peers, or sales force productivity. Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Aron Vellekoop Len/Getty Images. Core Competencies.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

NOVEMBER 15, 2017

Recent research I conducted with Leslie John, Elizabeth Keenan, and Michael Norton of Harvard Business School investigated whether it’s possible to harness this desire to motivate people in specific ways. But just how far are people willing to go to achieve “completeness”?

Productivity 8

Productivity Products Positioning Norton 8

Harvard Business Review

DECEMBER 18, 2018

How to Boost Your Team’s Productivity. 9 Productivity Tips from People Who Write About Productivity. Gaining industry knowledge and a strong point of view about the products they’re selling should be the top priority for any aspiring salesperson. You and Your Team Series. Getting More Work Done. Ron Friedman.

Norton 15

Norton Career Resources Productivity 15

Harvard Business Review

OCTOBER 31, 2014

In this case, Costanza uses the bias to his advantage, to change the way his boss judged his productivity. In a recent paper , scholars Ryan Buell and Mike Norton (both at Harvard Business School) studied ways in which service organizations could improve customer satisfaction. Here’s how it works.

Norton 11

Norton Operations Ryan Airlines 11

Harvard Business Review

JUNE 8, 2016

This is because, as professors Elizabeth Dunn and Michael Norton point out in their very useful book, Happy Money , money provides access to things—products, experiences, and services—that improve happiness levels. .” There is merit to Tucker’s argument. All else being equal, more money is better.

Norton 8

Norton Participative Examples Books 8

Harvard Business Review

DECEMBER 20, 2010

Back in 1982 Norton Utilities launched its "Unerase" product. A year ago, Google announced an "undo" feature for its Gmail product, allowing you to, for a few seconds anyway, abort an email that you just sent. Because early adopters are used to products that break. The feature? And now, undo is new yet again.

Early Adopters 14

Early Adopters Norton Wilde Software 14

Harvard Business Review

OCTOBER 23, 2013

The most motivated and productive people I’ve seen recently work in an older company on the American East Coast deploying innovative technology products to transform a traditional industry. Their products are early stage, which means daily frustrations as they run through successive iterations.

Motivation 11

Motivation IPO Norton Open-book 11

Harvard Business Review

OCTOBER 8, 2013

Giving your employees money, and the freedom for them to spend it on whatever reward they choose, might sound like the recipe for a happy and more productive workplace. Individual rewards—ranging from pay-per-performance to bonuses—have been shown to be detrimental to employee morale and productivity. Norton, and Elizabeth W.

Norton 13

Norton Morale Pharmaceuticals Banking 13

Harvard Business Review

NOVEMBER 23, 2017

Katrina, the production manager at a well-known publishing house is distracted by a work email at the dinner table. Research from Francesca Gino and Michael Norton has shown the power of such rituals or routines. Chris, a senior manager at a New York design studio can’t sleep. Start the evening on a positive note.

Stress 8

Stress Norton How To Document 8

Harvard Business Review

DECEMBER 12, 2013

I have gone on and on in the past about the benefits of established rituals and routines for personal productivity – how they capitalize on our brains’ ability to direct our behavior on autopilot, allowing us to reach our goals even when we are distracted or preoccupied with other things.

Norton 10

Norton Film Brand Participative 10

Harvard Business Review

NOVEMBER 29, 2010

An idea, behavior, or product is creative if it is both novel and appropriate to some goal. Created by Robert Kaplan and David Norton in the 1990s, this system for assessing organizational performance builds on, but goes way beyond, traditional accounting methods. The belief in these two myths leads to important negative consequences.

Creative Accounting 15

Creative Accounting Creativity GAAP Balanced Scorecard 15

Harvard Business Review

APRIL 3, 2014

According to VentureBeat’s Dean Takahashi, Tencent is “a little like what you would get if you combined AOL, Facebook, Skype, Yahoo, Gmail, Norton, and Twitter — under one roof.” Consumers use the platform to find deals in shopping malls, buy airline tickets, and shop for financial products. China Global business Internet'

Norton 9

Norton Globalization Price Airlines 9

Harvard Business Review

JULY 18, 2014

Norton of Harvard Business School. Lovers or haters of a product can be the canary in the coal mine — an early warning system that can alert managers to problems,” says Avery, who by the way has a great piece on consumer relationships in the current issue of HBR. Avery and Michael I.

Norton 8

Norton Brand Sharpe Storytelling 8

Harvard Business Review

SEPTEMBER 18, 2015

The implications could be wide ranging, from helping employees adopt healthier habits to increasing their happiness and productivity at work. Or consider how simple interventions can increase employee happiness and productivity. Thanks to this simple change, the proportion of people using small plates has increased by 50%.

Letter 8

Letter Policies Norton Bottom-up 8

Strategy Driven

MAY 20, 2016

Consider, for example, Amazon’s hot new product, Echo. One of the biggest shifts from mobility to Digital Context is that where as when smart phones first arrived consumers were reticent to share data, today consumers know they are sharing data and they hope that by doing so they can learn more about themselves and be more productive.

Norton 52

Norton Learning-by-Doing Tools Brand 52

Harvard Business Review

DECEMBER 24, 2013

Michael Norton , an associate professor at Harvard Business School and the co-author of Happy Money: The Science of Smarter Spending , studies the relationship between business, charity, and a person’s motivation to give. Consumers still get the cool product, but they also get the feeling that they are helping somebody else.

Norton 9

Norton Retail Innovation Motivation 9

Harvard Business Review

JANUARY 24, 2017

The frequently cited research of Robert Kaplan and David Norton shows that more than 90% of employees don’t fully understand their company’s strategy or know what’s expected of them to help achieve company goals. Most of us face this reality each and every day.

Management 8

Management How To Norton Energy 8

Harvard Business Review

FEBRUARY 7, 2011

A decade ago, it was thought that the Internet would render buying more rational by dispensing wiith the marketing distractions of traditional stores, facilitating price and product comparisons, and freeing us from time pressure. Norton & Company, 2011).

Real Estate 14

Real Estate Norton Comparison Self-aware 14

First Friday Book Synopsis

APRIL 13, 2011

Levers of Organization Design: How Managers Use Accountability Systems for Greater Performance and Commitment Robert Simons Harvard Business Press (2005) Eloquent and Essential Practicality Unlike subtitles of so many other recently published business books, the one for Levers of Organization Design correctly identifies its author’s primary objective: (..)

Organization 89

Organization Simon Books Review 89

First Friday Book Synopsis

NOVEMBER 4, 2012

Here are some recent posts that may be of interest: REVIEWS The Clash of the Cultures: Investment vs. Speculation John C.

Taylorism 80

Taylorism Taylor Blog Tips 80

Harvard Business Review

OCTOBER 16, 2018

Rafaella discusses the problems and promise of family ownership, why Americans do IT better, the secrets of her productive partnership and how she came to economics, and her recommendation for a biography of a pioneering female economist. Download this podcast. Season 1 – Episode 11. Download this podcast. Season 1 – Episode 4.

Download 14

Download Airlines Retail Brainstorming 14

Harvard Business Review

JUNE 4, 2015

Bhayva Mohan, a doctoral student at Harvard Business School, along with professors Michael Norton and Rohit Deshpande, set up several experiments to gauge consumers’ willingness to buy products when equipped with knowledge about the CEO-to-worker compensation ratio of the company selling them. Which brings me back to the towels.

Norton 8

Norton Retail CEO Discount 8