CO2

FEBRUARY 6, 2017

It’s something to start immediately –not just so you’ll have the right people in place in case of an unexpected departure, but because it helps improve day-to-day operations as well. In the case of Brandeis, a former president died suddenly in a hotel fire outside of Cairo, Egypt (hence Harry’s question).

Planning 60

Planning CEO Succession Resistance 60

Lead Change Blog

JANUARY 18, 2016

Whether the leadership prototypes are CEO Larry Page at Google, CEO Ginni Rometty at IBM, or CEO Mike DeFrino of Kimpton Hotels, their paths to influencing have striking similarities. But, disruptive leaders—those leading organizations that disrupt enterprise–are catalysts, partners, and risk takers.

Leadership 150

Leadership Innovation CEO Hotels 150

Chartered Management Institute

NOVEMBER 14, 2023

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. COVID-19 has changed this perspective completely. Like this article? Why not share it.

Crisis Management 52

Crisis Management Committee Hotels Webinar 52

Chart Your Course

JANUARY 20, 2015

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Restate the company mission to be the “best in town for guest service”.

White Paper 100

White Paper Case Study Human Resources Hotels 100

Six Disciplines

MARCH 27, 2015

CEOs of small businesses often appear to believe in myths surrounding the subject of strategic planning and execution - myths that can prove dangerous to the health of their organization. Myth #9: If the CEO says it, it will happen. Myth #1: “We don’t need a strategic plan!” Myth #2: Strategic planning can only be done at a resort.

Strategic Planning 70

Strategic Planning Planning Competitive Advantage Hotels 70

Marshall Goldsmith

FEBRUARY 8, 2018

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Alan Mulally – Former CEO, Ford and Boeing Commercial Aircraft. CEO Magazine – CEO of the Year. Non-profit CEOs. Mark Tercek – President and CEO, Nature Conservancy – world leader in global conservation.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Marshall Goldsmith

JUNE 28, 2017

Pawel Motyl – Formerly CEO Harvard Business Review Poland, noted speaker, consultant and executive coach, author Labirynt Sztuka podejmowania decyzji. Harry Kraemer – Former CEO Baxter, Northwestern University Kellogg School of Management Professor of the Year, author of From Values to Action and Becoming the Best.

Executive Coaching 70

Executive Coaching Human Resources Magazine CEO 70

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 362

Blog Hotels Follow-up Brand 362

Skip Prichard

OCTOBER 14, 2019

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors. Would you share an example of a company or two leading the way?

How To 82

How To Simon Learning-by-Doing Organization 82

Harvard Business Review

OCTOBER 13, 2016

As Marc Benioff, founder of Salesforce.com has noted , “When I look at [our] largest transactions…every transaction was done with the CEO [and] that’s why we’re selling more enterprise software than Oracle or SAP.” ” Despite the advantages, however, selling to executives can be challenging.

CEO 8

CEO Strategy Hotels COO 8

Harvard Business Review

JANUARY 31, 2017

Since their founding less than a decade ago, Uber and Airbnb have wrangled with regulators, challenged the taxi and hotel industries, earned extraordinary valuations from venture capital investors — and fundamentally transformed the way people think about urban transportation and travel. These companies had to do something.

CEO 8

CEO Hotels Venture Capitalist Storytelling 8

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. We have seen these forces at work in many different industries around the world, requiring a decidedly closer working relationship between the CEO and CMO. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Next Level Blog

NOVEMBER 5, 2010

  He was deployed to a forward operating base near Kandahar and told me that while he was there you were pretty much guaranteed of being shot at with AK-47’s or rocket propelled grenades whenever you left the base.   We were meeting at the Mologne House Hotel on the Walter Reed Campus. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Skip Prichard

AUGUST 25, 2019

CEO John Stumpf set the tone. There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. Obviously, if you’re not running a hotel or an airport, you probably don’t employ a shoeshine guy.

Competitive Advantage 92

Competitive Advantage Leadership Analysis Tips 92

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Coach Wooden operated a meritocracy that treated every player fairly. Once again the coach declined.

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Next Level Blog

JULY 14, 2010

travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? Summer, when the road warrior, business travel divas deign to disrupt their routine to fly with their families on vacation. We’ve got 10 rules so far and haven’t even taken off yet.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

Harvard Business Review

MARCH 11, 2014

Apple CEO Tim Cook recently said something to a shareholder that you very rarely hear: take a hike. Cook went on a tirade — or at least what passes for one from the very cool and collected CEO. Cook went on a tirade — or at least what passes for one from the very cool and collected CEO. I’m paraphrasing, but only slightly.

CEO 8

CEO ROI Environment Hedge 8

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes. Zenefits’ recently-ousted CEO even created a tool that enabled its agents to skip state-mandated online training courses.

Hotels 8

Hotels Price Tactics Operations 8

Mark Sanborn

JANUARY 12, 2022

Everything operated as its own unit. Clodfelter continues: “ It is hard to be at rest when the CEO could walk by at any moment, shoot you an email, or ask you a question.” . This was part of the problem at the college. Because the various departments were not focusing on the customer, the institution was not optimized for their use.

Case Study 70

Case Study Education Learning-by-Doing Brand 70

Harvard Business Review

MARCH 29, 2011

Beatriz Soto greeted Fernando Ruiz, the COO of Alegre Hotels, as he stepped out of his taxi into the Cozumel sunshine. The hotel looked fabulous — five-star, just as they'd intended. She led him down a long corridor to a door marked "Hotel Manager." I'll put together a plan to get this hotel on track.".

Case Study 10

Case Study Hotels Price Decentralization 10

Harvard Business Review

SEPTEMBER 1, 2016

When Tex Gunning, a Dutch CEO who has made a career of leading companies out of crises of growth, took the reins of TNT, a troubled express-package delivery company centered in Europe, he spent the first six weeks not in his headquarters office, but at the front lines of the business—in the depots, on the trucks, and with customers.

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Deming Institute

APRIL 25, 2016

I don’t want a surgeon to operate on me that doesn’t know anatomy. If you are a CEO or leader you want to have a portfolio of this kind of constant learning (multiple PDSAs being carried out on several aspects of systems concurrently) going on in the non linear world of systems… fail, in order to learn. I hated it.

Deming 28

Deming System Senge Seminar 28

Harvard Business Review

OCTOBER 26, 2015

Nondini Naqui , President and CEO of Society of Grownups told me, “We have been successful in starting to understand this generation and their needs, but we have the humility to realize we have a lot more to do.” Previous generations of travelers liked the idea of knowing that, wherever they went, their hotel would be the same.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

NOVEMBER 12, 2018

I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. In many cases, the incapacity to successfully support the sales operations has been the downfall of a CMO. I don’t care.

Brand 10

Brand How To CEO Marketing 10

Harvard Business Review

JUNE 13, 2014

It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. This represents a truly disruptive management and operating model. Innovation Operations'

Software 8

Software Industry Productivity Products 8

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

MAY 8, 2017

Transformational CEOs Tend to be “Insider Outsiders” The list is topped by companies headed by visionary founders with no prior experience in their industries; Jeff Bezos came from the world of finance, and Reed Hastings from software. These CEOs are what we call “insider outsiders.”

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

MARCH 24, 2016

A recent study by three professors at Purdue’s Krannert School of Management is part of a growing mountain of evidence of the superior and more lasting performance of companies where the founder still plays a significant role as CEO, chairman, board member, or owner or adviser. Insight Center. Entrepreneurship for the Long Term.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash.

Hotels 16

Hotels Entrepreneur Advertising Case Study 16

Harvard Business Review

APRIL 7, 2017

There is always someone or something more powerful than you are — when we spoke with company CEOs, they’d express concern about their boards, and when we spoke with board chairmen, they’d admit to being afraid of the media. So how much do you care? How would you feel if you didn’t speak up? ” This lie?

Power 14

Power Chief Operating Officer Politics COO 14

Harvard Business Review

SEPTEMBER 21, 2018

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

MAY 1, 2013

Years ago, when I worked at Holt, Rhinehart & Winston Educational and Professional Publishing , my female superior and I attended a national teacher''s conference in San Antonio, and were forced to share a hotel room because of a late booking. What could have been a profoundly awkward experience — my boss! in her pajamas !

Hotels 9

Hotels Conference Policies Travel 9

Harvard Business Review

NOVEMBER 11, 2015

Laura Cronenberg, the CEO of Tots & Teens, sipped her black tea in the lounge of Shahjalal International Airport and took some time to collect herself before her flight departed. “What’s your view on keeping operations in Bangladesh? She could answer those when she got to her hotel room. Costs and Risks.

Supply Chain 8

Supply Chain Case Study Merchandising Hotels 8

Harvard Business Review

SEPTEMBER 21, 2015

Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. hotel brands — and was looking for more. “Stop acting like a teenager,” he joked.

Case Study 8

Case Study Travel Hotels NPV 8

Harvard Business Review

APRIL 14, 2011

There were about 10 people involved — the CEO and his direct reports — and we met for two days offsite, in a hotel, so we wouldn't be distracted. A problem in marketing might be assigned to the head of operations. I wrote that in a journal entry about seven years ago. A strategy offsite.

CFO 16

CFO CEO Hotels Strategy 16

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. For example, the number of miles needed for a free night in a top-category hotel room had gone from 125,000 to 160,000. "If So that''s how I spent the next 31 minutes.

Airlines 8

Airlines Hotels Loyalty Call Center 8

LDRLB

MAY 26, 2014

For example, we’ve been writing a lot about things like the hotel industry, the taxicab and limousine industry. That’s an interesting question that I think far too many CEOs are probably struggling with right now; how do I deal with that? The managers just don’t have the tool set often to operate. LARRY: Here it is.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60