CEO Blog

MARCH 22, 2012

I read Laurence Vincent's book - Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. It is the people but it is also to training, coaching, mentoring, tools and processes that are in place to make the people great and consistent with the brand. New technology - speech jamming.

Brand 162

Brand Franchising Customer Loyalty Reputation 162

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182

Quality Succession White Paper Customer Loyalty 182

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Women on Business

DECEMBER 2, 2010

If Buddy was originally trained to be a toymaker, how well did he compete against the other elves? Building Customer Loyalty Building customer loyalty by being loyal to them. But let’s assume that Buddy is indeed an elf, developed and created by the North Pole to fill a need…to make toys.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Strategy Driven

APRIL 5, 2024

Training your team to recognize opportunities to suggest higher-value services or complementary products during client interactions is key. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers.

Tips 116

Tips Customer Loyalty Price Loyalty 116

Strategy Driven

APRIL 5, 2024

Training your team to recognize opportunities to suggest higher-value services or complementary products during client interactions is key. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers.

Tips 99

Tips Customer Loyalty Price Loyalty 99

Strategy Driven

APRIL 5, 2024

Training your team to recognize opportunities to suggest higher-value services or complementary products during client interactions is key. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers.

Tips 96

Tips Customer Loyalty Price Loyalty 96

Strategy Driven

APRIL 5, 2024

Training your team to recognize opportunities to suggest higher-value services or complementary products during client interactions is key. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers.

Tips 91

Tips Customer Loyalty Price Loyalty 91

Strategy Driven

APRIL 5, 2024

Training your team to recognize opportunities to suggest higher-value services or complementary products during client interactions is key. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers.

Tips 85

Tips Customer Loyalty Price Loyalty 85

Strategy Driven

APRIL 5, 2024

Training your team to recognize opportunities to suggest higher-value services or complementary products during client interactions is key. Moreover, social media ads targeted at your local area can be cost-effective ways to reach potential customers.

Tips 85

Tips Customer Loyalty Price Loyalty 85

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Same with Apple. About the Author.

ROI 66

ROI Media Customer Loyalty Webinar 66

N2Growth Blog

NOVEMBER 15, 2010

After reading the above comments it should already be obvious, but just in case, review the 5 items below: A Team of Yes-men : Feared leaders either surround themselves with like-minded people, or train people to share their views in a vacuum. Great insights Denny… [link] There Is An Antonym For Respect | Strategic Technology [.]

Loyalty 399

Loyalty Blog Leadership Brand 399

Strategy Driven

JANUARY 5, 2015

The Tech Trends Report also found that the gaps in IT skills that used to exist within these core segments are starting to narrow as organizations are uncovering the skill sets needed to use these technologies to their full advantage. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. An easy way to begin your march up the ladder to greatness (or even just goodness) is to talk to more of your customers.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

APRIL 30, 2012

Guidelines of phone use have significantly changed because of technology availability. That was a technological EON ago. Your phone holds technological mysteries and magic that can make your hours pay higher dividends once you master them. Remember your early texts – a-b-c-(oh crap)-2. Cellular phones are smart these days.

Guidelines 50

Guidelines Customer Loyalty Seminar Hotels 50

Strategy Driven

AUGUST 20, 2012

It’s about how technology and your ability to see what is now will affect what is next. But you must intensify your focus (the same way I’m intensifying mine) to see what is next for your industry, your market, and your customers – so there will be a positive impact for your company, your family, and yourself. Gitomer and Buy Gitomer.

Open-book 50

Open-book Customer Loyalty Seminar Books 50

Strategy Driven

OCTOBER 12, 2017

They will see this as a time of technological revolution where science fiction met with science fact. A lot of the technologies themselves have been around, in some form or another for decades but through generations of refinement and repurposing, we are now witnesses to the emergence of technologies that will change the world.

Technology 50

Technology Retail Industry Automotive 50

Strategy Driven

JANUARY 20, 2014

LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. His website, www.gitomer.com , will lead you to more information about training and seminars, or email him personally at salesman@gitomer.com. The world is not quite ready for all digital, but I will be.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

SEPTEMBER 23, 2013

NOTE WELL: You can only SELL at your place – but customers can BUY anyplace in the world – any time of the day or night. No personal website, no personal brand, no social media interaction, and not taking advantage of smartphone technology. Make sure it serves your customers, not just your company. Gitomer and Buy Gitomer.

Media 64

Media Advice Customer Loyalty Competitive Advantage 64

Strategy Driven

SEPTEMBER 10, 2012

Is it true that many leaders are not keeping up with changes in the market, changes in technology, and changes in human capital needs? When they are not on top of market changes and technology updates, they are giving their people permission to do the same. Should they be blamed for sales losses and errors? Gitomer and Buy Gitomer.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Strategy Driven

JANUARY 6, 2014

Technology shifts. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! New social media strategies. About the Author.

Goal 50

Goal Incentives Objective Customer Loyalty 50

Harvard Business Review

MAY 17, 2017

From the start, Southwest cofounder Herb Kelleher saw his competition not as other airlines but as alternative forms of transportation, whether cars, buses, or trains. As a result, JetBlue is a regular winner of the “Best Places to Work” award, leads the industry in customer loyalty, and is consistently profitable.

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

MAY 31, 2017

consumers already prefer chatbots to humans for customer relations. Customer service representatives can step in to handle exceptions, with the algorithms looking over their shoulders to learn what to do next time around. Improving customer loyalty and retention. In fact, 44% of U.S. Smoother supply chains.

Process 12

Process Company Supply Chain Software 12

Harvard Business Review

OCTOBER 12, 2016

However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation. Insight Center. The Automation Age. Sponsored by KPMG.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Eric Jacobson

MAY 28, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Intentionally train employees.

Company 73

Company P&L Bottom-up Advertising 73

Harvard Business Review

NOVEMBER 17, 2017

Loss of salespeople to competitors occurs frequently in high-growth industries in which the demand for experienced salespeople exceeds the supply, such as in fast-evolving technology markets. Bench programs work best in large sales forces in which the sales job requires significant training time.

Cost 8

Cost How To CRM Learning Curve 8

Eric Jacobson

FEBRUARY 22, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Harvard Business Review

MARCH 30, 2016

Intelligent technologies are increasingly delivering greater value for less money. Microsoft’s recent Tay debacle is a perfect example of what happens when you don’t take machine learning “training” seriously enough. They learn fast, work hard, and certainly complain less.

Review 8

Review Kaplan Performance Review Kaizen 8

Harvard Business Review

FEBRUARY 17, 2012

She also receives a goodwill discount voucher of 10% as part of the store's customer loyalty initiative. This can be helpful but indiscriminately applied it can also create offense with customers making legitimate returns. Surveillance technology can help you identify serial unethical shoppers. Communication.

Retail 13

Retail Mass Marketing Customer Loyalty Discount 13

Strategy Driven

JANUARY 22, 2020

You should also make sure that all of your employees have received adequate training and are provided with the correct equipment to enable them to complete their work tasks safely. Take the time to get to know your customers and truly understand their needs.

Short-term 71

Short-term Customer Loyalty Advertising Long-term 71

Harvard Business Review

AUGUST 23, 2016

Companies that rely on understaffing to squeeze more profit out of fewer people will never get to the land of high productivity and great service that creates customer loyalty. So far, the technology we hear most about in retail is self-checkout. Self-checkout can also increase customer theft. Simplify processes.

Retail 8

Retail Cost Price Process 8

Harvard Business Review

FEBRUARY 23, 2018

For example, at financial services company ING, an issue deemed “material” to their view of sustainability related to financing a variety of “sustainable transitions” in industries such clean technology, real estate and others. billion, prompting them to revisit the goal.

Incubator 10

Incubator How To Real Estate Business Model 10

Strategy Driven

OCTOBER 17, 2018

Take steps to introduce a staff training program and focus on etiquette, how best to address customer complaints, and the standard responses to use. Know Your Customers. If you don’t know who your customers are, how can you address their needs to improve your customer experience. Benchmarking and Evaluating.

Customer Loyalty 57

Customer Loyalty How To Media Loyalty 57

Joseph Lalonde

MARCH 14, 2018

Hiring my trainer made all the difference, and pretty soon I was reaping the rewards of resistance training again. I have a history of going a little overboard with the “healthy physical habits” – for example, weekly fasting or excessive training for athletic competitions, etc. Healthy Habits Of Successful Leaders.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Wal-Mart, for example, aimed to double fleet efficiency between 2005 and 2015 through better routing, truck loading, driver training, and advanced technologies. Building Customer Loyalty.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8