Lead Change Blog

APRIL 5, 2018

Edwards Deming, warned us of this pitfall. These exert pressure up and down the system to make the numbers look good, instead of continuously improving the work processes and systems to achieve true quality. Give your higher functioning mental processes a chance to recover from the shock of the inappropriate order.

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Short-term Long-term Incentives Metrics 180

The Horizons Tracker

JUNE 16, 2022

Edwards Deming famously remarked that “in God we trust, but everyone else should bring data.” The researchers found that the best-performing companies tended to make significant and complementary investments in their workforce, their IT systems, and their manufacturing processes. Strong returns.

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Early Adopters Sample Deming Objective 75

Deming Institute

JUNE 30, 2020

Learning to do things “right” is important and all sorts of training exist for doing so, including Lean Six Sigma, Kaizen, Plan-Do-Study-Act, Statistical Process Control, and ISO certifications to name just a few. To that end, Dr. Deming might well ask, “By what method” can we determine the “right” things to do? Mark Lane, 2019).

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Covey Deming Six Sigma Efficiency 69

Deming Institute

AUGUST 7, 2017

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

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System Deming Gordon Organization 31

Deming Institute

DECEMBER 3, 2015

Edwards Deming Institute 2014 conference – Deming’s Stage 0: By What Method? Edwards Deming teaching a 2 week course on consumer research in Japan in 1951: that course included a section titled “the art of questioning and interviewing.” This process would be used after the 1 week process Ron described.

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Deming Conference Diversity Learning-by-Doing 28

Michael Lee Stallard

NOVEMBER 8, 2011

She also provides a practical 4-step process to make a change in your attitude.” No technology or rote process can give you the “correct” plan – BUT a solid process for planning can guide you to the best plan for your team and you. Mike Henry Sr. ” Bret L. Simmons presents Inner Work Life posted at Bret L.

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Blog Leadership Deming Storytelling 218

Deming Institute

OCTOBER 1, 2015

In the most recent Deming Institute podcast Ron Moen and Cliff Norman , of Associates in Process Improvement (API), discuss their paper (to be published in 2016), “Evolution of Deming’s System of Profound Knowledge” and the “journey of learning” Dr. Deming and they have experienced.

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Deming White Paper Management System 28

Deming Institute

MARCH 16, 2017

Kevin Murphy’s presentation at the 14th In2:InThinking Annual Forum Weekend Conference: Application and Lessons of Deming’s Perspective on Leadership: Kevin is the President at Triumph Accessory Services. After graduating from the Deming Scholars program at Fordham University he worked for GE Aircraft Engines.

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Deming Short-term Engineering Incentives 28

Great Leadership By Dan

NOVEMBER 6, 2011

She also provides a practical 4-step process to make a change in your attitude.". No technology or rote process can give you the “correct” plan – BUT a solid process for planning can guide you to the best plan for your team and you. Mike Henry Sr. Simmons presents Inner Work Life posted at Bret L.

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Leadership Development Development Leadership Deming 248

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

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Deming Christensen System Innovation 28

Deming Institute

MAY 9, 2016

Here is a long document looking at Deming’s ideas, written by Raphael Vitalo – Deming Revisited: The Real Quality Model for Commerce. The document explores Dr. Deming’s ideas in depth and provides the authors viewpoint. Deming’s definition of leadership—i.e., In my opinion, it is an interesting read.

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Deming Document System Quality 28

Mike Cardus

SEPTEMBER 5, 2013

Edwards Deming. Adjust the processes as needed – while staying within the change desired. Edgar Schein. Fear invites wrong figures. Bearers of bad news fare badly. To keep his job, anyone may present to his boss only good news. – Measure your desired results and share the metrics; Step 7. What would you add?

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Resistance Schein Team Building Deming 128

Deming Institute

JANUARY 30, 2017

I was happy to see John Hunter share the article on the Deming Institute blog last year , along with some context. The SHS journal article starts with a brief introduction, not in the original document, by Dr. Deming that summarizes the key points, all of which are still relevant today. The lesson learned? Many hands go up.

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Deming Kaizen System Quality 28

Deming Institute

APRIL 29, 2015

Topics and speakers at the conference include: Kevin Murphy – Application and Lessons of Deming’s Perspective on Leadership. A sampling of the pre-conference sessions: Solving the Mystery of the Soggy Pizza Case Study – Entrepreneurship Innovation Value Stream (EIVS) Workshop with Dale Deardorff. By What Method?

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Deming Conference Sample Case Study 28

Deming Institute

OCTOBER 28, 2015

Lisa Snyder, Superintendent of the Lakeville Public Schools shares how the work of Dr. Deming is influencing her as a superintendent and the rewards and challenges of adopting his philosophies in the latest Deming podcast. Lisa will be speaking at the First Annual Deming in Education Conference (in less than 2 weeks).

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System Deming Proposal Tactics 28

Deming Institute

FEBRUARY 15, 2016

Guest post by Luciana Paulise, see part 1 of these thoughts: Applying Deming Principles at Small and Medium-sized Enterprises. You need to use reliable processes for action and continually improve your processes based on studying your results. 14 Deming principles. Deming System of Profound knowledge. Processes.

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Deming SWOT Root Cause Analysis TRIZ 28

Deming Institute

MARCH 6, 2017

Air Force One , CEO Greg Guy attended the 2013 Deming Institute Annual conference and was able to begin to learn how to put into action a management system to address the problems created by a commision based culture. – Incentivizing Behavior Doesn’t Improve Results.

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Deming Long-term System Conference 31

Deming Institute

APRIL 9, 2015

Doug Stilwell, Superintendent of the Urbandale Community School District discusses applying Deming management methods in education ( download the podcast ). As Dr. Deming said “The people are not the problem, it’s the system. Edwards Deming Institute 2014 conference. Edwards Deming Institute.

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Deming Education System Download 28

Deming Institute

SEPTEMBER 19, 2016

In the long run those cost reductions harm the companies ability to innovate, improve and delight customers. If instead we create a continual improvement capability and culture in the organization we will make improvements that in turn reduce costs (the Deming chain reaction).

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Cost Deming System Short-term 28

Deming Institute

JANUARY 16, 2017

General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. If possible, I wanted to work in something closer to the Deming environment. I was told that Dr. Deming had taught some workshops within GM, particularly the Powertrain division in the 1980s.

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Kaizen Deming Lean Manufacturing Handbook 28

Mike Cardus

NOVEMBER 8, 2010

Quote from this amazing video “A Theory of a System for Educators and Managers” where Deming and Ackoff discuss quality transformation by developing an understanding of the properties and powers of systems-oriented thinking…you can the read the original post from Curious Cat Management Improvement.

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Deming Team Building Constraint Video 98

Curious Cat

DECEMBER 1, 2016

Edwards Deming, so appreciating the importance of a systemic view is to be expected. The successful application of quality (customer focused continual improvement) naturally integrates and iterates your efforts so that internal process improvement and innovation grows with customer integration.

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System Deming Short-term Long-term 40

The Practical Leader

MAY 30, 2012

A major theme woven throughout this study is the power of involving middle managers and key support staff in the change analysis, planning, and implementation process and cascading that throughout the organization. Edwards Deming called “profound knowledge” of how processes and systems currently work in their organization.

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Restructuring Middle Management Deming Human Capital 61

Curious Cat

APRIL 28, 2015

I took this photo after presenting a Deming 2 1/2 day seminar in Boston (at the Boston Fine Arts Museum – see more photos ). And maybe I am wrong and they really have all sorts of great things they are doing to meet customer needs in innovative ways. The benefits they bring are very hard to calculate.

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Conference Innovation Transportation Software 40

Harvard Business Review

MAY 4, 2012

A similar type of irrationality affects innovators. As much as I love my kids, it's hard for me to have the same connection with them as my wife does — for obvious reasons — but with innovation. It can blind innovators to real problems and to important signals telling them to do something different.

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Innovation Ries Deming Entrepreneur 13

Harvard Business Review

APRIL 20, 2016

You hear a lot about “agile innovation” these days. Teams using agile methods get things done faster than teams using traditional processes. Edwards Deming, who used it extensively in Japan in the years following World War II. Success has many fathers, and agile innovation has a colorful heritage.

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Agility Nonaka Takeuchi Innovation 8

Curious Cat

OCTOBER 19, 2016

So for many people just learning from Ackoff, Deming, Scholtes etc. Of course, many managers don’t even try to learn from 5 leading management thinkers to do their jobs better over their career. they would be far ahead of the path they are now for their career.

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System Deming Conference Storytelling 40

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

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Innovation Supply Chain Management Six Sigma 15

Curious Cat

MARCH 10, 2015

This step is an ongoing process—it is continuous improvement within the organization. Innovation and experimentation become organizational values. You may ask what the role of Quality Leadership was in the transformational process? Step 6: Make continual organizational improvements. Sustain the effort! Year eleven. Year twelve.

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Case Study System Decentralization Management 40

Curious Cat

APRIL 23, 2016

Boarding passes can make sense (though I do question some of that whole process conceptually this could be a good example of a app with no functional website). Getting a ride apps I can see as only apps. Driving instructions and live maps using GPS to locate you is another great app use.

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Advertising Software Deming Technology 40

Deming Institute

FEBRUARY 11, 2016

SMED your SME journey applying Deming principles – guest post by Luciana Paulise. Edwards Deming Institute [The Institute makes 5 travel grants available each year to study the Deming Collection at the Library of Congress. I was also invited to attend to the Deming Institute Annual Fall conference in Los Angeles.

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Deming Library Entrepreneur Conference 28

Strategy Driven

NOVEMBER 15, 2018

The classic method of segregating innovation to a single department, or to a process led by specialists, just isn’t fast enough any longer. What’s needed is a culture in which innovation is the mission of everyone, everywhere, every day. Most innovation methods don’t actually result in innovative solutions.

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Innovation Engineering CIO System 57

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. Competition and customer demands mean that the most efficient and effective process should always be sought — but finding it requires contributions from the people doing the work.

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Attrition CFO Deming Outsourcing 15

Harvard Business Review

MAY 6, 2014

But how data are used in each decision-making process is completely different. Most growth-related decisions in management are made this way because managers do not have data that reliably predicts how new customers will react to their offerings or how any customer new or old will react to innovative offerings. How do you do that?

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Disruptive Innovation Levitt Innovation Tools 10

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. Competition and customer demands mean that the most efficient and effective process should always be sought — but finding it requires contributions from the people doing the work.

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Attrition CFO Deming Outsourcing 11

Harvard Business Review

MARCH 23, 2011

New process improvement initiatives tend to start with some hype. Finally: "This may sound like process improvement programs that failed here before, but believe me, this is much better. Companies that practice process improvement have been victims of this hype cycle for decades. Under the guidance of external coaches, the $7.2

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Six Sigma TQM Kaizen Balanced Scorecard 14

Strategy Driven

AUGUST 17, 2011

The concept of inclusion in business started when Quality gurus like Deming asked Americans to drop the ‘product-out’ mentality and instead practice a ‘customer-in’ mindset. Value creation in every field is a distributed process. Multi-cultural sensitivity is critical for every profession.

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Self-aware Engineering Chief Technology Officer Learning-by-Doing 50