Harvard Business Review

DECEMBER 22, 2014

One of the main justifications for the mergers and acquisitions sweeping the health care industry is greater integration between the physicians and teams that care for patients. We chose to support independent medical centers by creating the Mayo Clinic Care Network. But consolidation does not ensure integration.

Health Care 8

Health Care Mayo Due Diligence Human Resources 8

Harvard Business Review

NOVEMBER 23, 2016

Innovating for Value in Health Care. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change.

Health Care 8

Health Care How To Operations Quality 8

Strategy Driven

JUNE 19, 2015

Organizations rely on their data in order to make critical operational, tactical, and transactional business decisions that significantly affect the survival and livelihood of their company. Because data breaches cannot be prevented, preparation is an organization’s only line of defense.

Software 50

Software Insurance System Operations 50

Strategy Driven

JANUARY 20, 2012

As organizations expand and grow, the skills that led to success often won’t sustain further development in a more complex, high-stakes environment. If you don’t understand finance and accounting, enroll in a course immediately. If you don’t hold a finance or operations position, consider cross training.

Execution 62

Execution How To Finance Competitive Advantage 62

Harvard Business Review

OCTOBER 26, 2011

Yet this is exactly the challenge facing leaders of the finance function who are asked to help their organization improve the way that work is done. As finance shifts its focus from controlling costs to advising managers on improvement activities, CFOs must change their thinking and behaviors.

Finance 11

Finance CFO Budgeting Operations 11

Harvard Business Review

DECEMBER 16, 2016

The cultural and operational challenge for incumbent financial services firms was enormous. Healthcare organizations should follow the lead of these pioneers as they transition to value-based care. Innovating for Value in Health Care. Turn services into products. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Insurance Wireless Cost 8

Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

NOVEMBER 3, 2016

Meanwhile, the alternative — housing subsidies, unemployment insurance, health care subsidies, even incarceration costs — generate huge social costs. If one spends a year unemployed before the age of 23, 10 years later he can expect to earn 23% less than the other. For women, the spread 10 years out is 16%.

Organization 8

Organization Chief Operating Officer Education Software 8

Harvard Business Review

FEBRUARY 20, 2017

More than 80% of our work is done by teams of consultants and staff who operate out of their home offices. By spending up to 42 hours researching and interviewing a given candidate, we take great care to ensure that we find and hire the right people. The advisory firm we work for is one such company.

Team 9

Team Organization Management Consultative 9

Harvard Business Review

OCTOBER 17, 2018

As more evidence shows that leadership skills and management practices positively influence both patient and healthcare organization outcomes, it’s becoming clear that leadership training should be formally integrated into medical and residency training curricula. The Future of Health Care. Insight Center.

Training 10

Training Leadership Health Care Education 10

Harvard Business Review

SEPTEMBER 18, 2013

Yet, both are made up of large, complex organizations with clear leadership needs at many levels. The military is highly disciplined in its leadership training, understanding that leadership skills aren’t automatically endowed upon joining the organization. Lesson 1: Medicine must increase its focus on fundamental communication skills.

Training 8

Training Health Care Leadership Education 8

Harvard Business Review

MARCH 29, 2018

Nearly 800 digital health startups were funded in 2017, an all-time high. health care system. Hospitals are typically organized by clinical departments (e.g., surgery, medicine, oncology), care areas (e.g., operating rooms, recovery floors, emergency department), and ancillary departments (e.g.,

Budgeting 8

Budgeting System Innovation Payback Period 8

Harvard Business Review

SEPTEMBER 17, 2013

Many hospitals, including the Cleveland Clinic , are implementing a variety of strategies to improve the patient experience —an issue that’s rapidly becoming a top priority in health care. The Accountable Care Act now links performance related to patient-experience metrics to reimbursement. Create patient advisory councils.

Health Care 8

Health Care COO Operations Storytelling 8

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. Insight Center.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

OCTOBER 17, 2013

The “Berwick Report” reflects on serious problems at the Mid Staffordshire NHS Foundation Trust that arose over several years, and the abysmal care received by patients at the trust’s Stafford Hospital in Stafford, England, during that time. At the breakfasts he asked, “What rules did you break to make your care great?”

Crisis 8

Crisis Health Care Quality Welch 8

Harvard Business Review

APRIL 29, 2015

From time to time, the basis of competition in an industry shifts so dramatically that shifting with it requires a new long-term vision that calls for the organization to do things it never would have done in the past. Consider the case of MedStar Health, the largest nongovernment health care provider in the Baltimore-Washington, D.C.,

Strategy 8

Strategy Long-term Health Care Insurance 8

Harvard Business Review

JUNE 8, 2015

Pharmaceutical companies, buffeted by regulatory changes, new drug technologies that alter entry barriers and competition, price pressures, and an estimated 300,000 job cuts since 2000, seem to fit the popular narrative of large organizations unable to deal with disruptive forces. Merck and Co.

Health Care 8

Health Care Venture Capitalist Strategic Fit Pharmaceuticals 8

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When artisans have no understanding of their cash flows, they fail prey to spending a big percentage of their working capital, without meaning to, on non-business issues that usually cripple their operations.

Books 13

Books Guidelines Banking Telecommunications 13

Harvard Business Review

OCTOBER 5, 2018

CareMore’s longtime focus had been providing patient-centered, managed care to seniors in California, Arizona, Nevada, and Virginia under Medicare Advantage. Many of the organization’s veterans saw our Medicaid ambitions as an unwise detour into treacherous territory. The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

APRIL 1, 2016

Right behind it are media, finance, and professional services, all of which have far more sophisticated digital capabilities than the rest of the economy. They are more likely to use software to manage their back-office operations and customer relationships.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

JUNE 22, 2017

Often with children it’s not just one diagnosis or one organ — there are multiple services or specialists involved. How can the health care system adapt to bring that kind of specialized experience to more families? My concern is that I don’t think children’s health is a national priority right now.

CEO 8

CEO System Innovation Chief Financial Officer 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. Martin’s Point Health Care-Bangor.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

NOVEMBER 13, 2017

Not long ago, many services such as tax accounting were delivered episodically and in-person, as most health care still is today. Health care has proved resistant to a similar transition, although everyone would benefit. The ideas have also been embraced by public policy makers, health plans, and the general public.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

DECEMBER 15, 2015

By January 1, 2015, all state-based marketplaces were expected to replace federal funding with state-level financing. Leading Change in Health Care. In effect, budget growth will have to be supported by premium growth, which means enrolling more Rhode Islanders to sustain the organization. Insight Center.

Insurance 8

Insurance Health Care Cost Learning-by-Doing 8

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Ive seen this in the organizations where Ive consulted.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

APRIL 28, 2015

As a leader in his company, Bud used what he called “Management by Wandering Around” (MBWA), where he’d stop into offices and ask the opinions of employees, clients, and others to gather insights about his organization and clients. “We were Abelson-Frankel, yet operated as two separate agencies.”

Open-book 8

Open-book Career Rogers PR 8

Harvard Business Review

FEBRUARY 15, 2012

What follows is an attempt to sum up the key recommendations of the 14 articles (I'm not counting in that number the introduction by HBS Dean Nitin Nohria or a couple of related pieces that weren't part of the HBS-organized effort), with an emphasis on approaches advocated in multiple articles. Taxes: The U.S.

Outsourcing 11

Outsourcing Education Policies Operations 11

Harvard Business Review

DECEMBER 12, 2016

The starting point for achieving value in any health care system is to measure outcomes. Although this can present leadership challenges related to shifting strategy, culture and operations, it certainly isn’t rocket science. Innovating for Value in Health Care. Get Institutional Commitment.

Health Care 8

Health Care Committee Compliance Project 8

Harvard Business Review

NOVEMBER 6, 2014

The section on the profit maximization hypothesis at the end of the introductory chapter of his classic 1988 textbook on industrial organization concludes by saying that even if a firm doesn’t maximize profits, it can be treated, for the purposes of many of its interactions with the outside world, as if it does. Economy Finance'

Management 8

Management Crisis Porter Credit Rating 8

Harvard Business Review

NOVEMBER 6, 2014

The section on the profit maximization hypothesis at the end of the introductory chapter of his classic 1988 textbook on industrial organization concludes by saying that even if a firm doesn’t maximize profits, it can be treated, for the purposes of many of its interactions with the outside world, as if it does. Economy Finance'

Management 8

Management Crisis Porter Credit Rating 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. How best to draw actionable inspiration from Grove?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

NOVEMBER 29, 2010

John Cassidy has eloquently argued in the New Yorker that banks are largely "socially useless" organizations, which create what Ive termed thin value — they blow up every few years, when their "profits" are revealed to be as bogus as a three dollar bill, and people and societies are left holding the bag.

Banking 15

Banking Crisis Merton Guidelines 15

Harvard Business Review

DECEMBER 4, 2015

As health care reform evolves, large public institutions that offer a health safety net have some advantages over privately owned enterprises. Those are all assets in an era of health care reform. I head one of these institutions: Dallas-based Parkland Health and Hospital Systems. A mission-driven payer mix.

Health Care 8

Health Care Innovation Insurance Cost 8

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

MAY 8, 2017

But when you look more deeply into whether those organizations are truly redefining what they are and what they do, stories of successful change efforts are exceptionally rare. That knowledge helped them understand how to make change happen inside an organization. ” Make no mistake, they have substantial relevant experience.

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

OCTOBER 5, 2015

Although many European countries currently suffer from high unemployment, some key sectors (including, for example, health care ) suffer from a chronic lack of qualified job-seekers. Business has learned how to design and operate lean and mean processes under tough global competition.

Learning-by-Doing 8

Learning-by-Doing NGO Marketing Skills 8

Harvard Business Review

NOVEMBER 12, 2018

working parents’ network in your organization. ” And when the working parents’ network itself isn’t working, it sends an unintended, negative message: This organization and working parenthood don’t go together. The Best Ways Your Organization Can Support Working Parents. Ariel Skelley/Getty Images.

Organization 9

Organization How To Seminar Follow-up 9