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Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173

Chart Your Course

For example, the Ritz-Carlton hotels provide a thorough customer service training program for all of its employees during their orientation. Good customer service skills are not natural for most people. Effective customer service training must be reinforced and taught on a recurring basis.

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CMI Highlights – 23 August

Chartered Management Institute

The hotels are in the process of recruiting apprentices to join these programmes and all the vacancies are currently advertised on the UCAS website. Newsletter More ways to get involved Article Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news.

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3 Lessons from the Life and Leadership of Coach Wooden

Michael Lee Stallard

As seen on SmartBlog on Leadership. The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined.

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Updates from the CMI Sri Lanka Board

Chartered Management Institute

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. CMI members always see more.

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The International Coaching Federation Welcomes Rich Gee.

Rich Gee Group

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. You are SO generous. THANK YOU SO MUCH! Unported License.

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Salespeople have questions. Jeffrey has answers.

Strategy Driven

Jeffrey, Do you think it’s a waste of time to call a guest that has just checked out of my hotel to thank him or her for staying with us? Evangeline, If you’re going to call a customer after they’ve stayed in your hotel, first of all, you better make it short and sweet. Did the hotel accomplish their goals?

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How to Lead Like a Pig

Next Level Blog

It wasn’t long after Michaels arrival that he was impressing his co-workers by offering $100 to a waitress at the nearby InterContinental Hotel to expose herself.   Still, it’s really easy for leaders with titles to underestimate the impact of their leadership footprint. Different people chose different options.

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