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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

The following is a guest piece by EMEA Marketing Director Monika Götzmann. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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Chief Procurement Officer Search: Securing Your Supply Chain Leadership

N2Growth Blog

A strategic-minded CPO deeply understands market trends, supplier dynamics, and emerging technologies. Regular performance reviews should be conducted to evaluate the CPO’s progress toward these goals and provide constructive feedback.

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Brand New Resources for New and Longtime Leaders

Kevin Eikenberry

Making Your Next Performance Review Meeting Less Stressful and More Effective – On November 10 at 2 pm ET Guy will give you tools, suggestions and a checklist for making your next performance review meeting you lead your best ever (whether it’s your first one ever, or just your first one this year).

Resources 181
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Proving It Through your Actions – a Guest Post from Steve Farber

Kevin Eikenberry

Steve’s post is timely for many leaders who are starting to think about, or are in the middle of performance review season. Invite them to share in your development–directly–by asking these questions. …… Read his questions here.

Workshop 179
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The Bud to Boss Community Re-Opens Its Doors

Kevin Eikenberry

When you join this fre’e community you will gain instant to 30 video special reports; the recordings of two teleseminars – one from me on the transition to leadership, and one from Guy on delivering my effective performance reviews; a copy of one of Guy’s currently out of print books; an excerpt of the new book and much more.

Open-book 176
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CMI Highlights

Chartered Management Institute

Improving public services Finally, a short update on another area we are currently working in: CMI is partnering with the Social Market Foundation to explore how to get improved results from the UK’s public services. CMI’s proposal has already been picked up in the media and some key influencers. Reserved your spot? Catch up here.

Policies 121
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Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Influencing skills. They gathered data from performance reviews, past projects they worked on, and looked at the roles and responsibilities they had within the organization. For example, many effective leaders have the following strengths: •Coaching others. Collaborative decision making and problem solving. Team leadership.