Examining Disparities and Opportunities in Older Adults’ Engagement with Patient Portals
The Horizons Tracker
OCTOBER 26, 2023
Interestingly, even among older adults who have embraced online portals, the poll indicates a continued preference for traditional phone calls when it comes to certain tasks, such as scheduling appointments or seeking medical advice. It also makes the disparities we found in our poll even more troubling,” the researchers explain.
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