Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative. Business Improv !

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

OCTOBER 12, 2016

Optimists suggest that by taking over cognitive but labor-intensive chores the intelligent machines will free human workers to do more “creative” tasks, and that by working side by side with us they will boost our imagination to achieve more. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. The most creative approaches will get the most attention.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

MAY 30, 2012

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques. Southwest Airlines never said, "We want to be the country's most innovative airline."

Innovation 16

Innovation Airlines Six Sigma Lean Production 16

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers. Marketers Don’t Need to Be More Creative. The New Marketing Organization.

Proposal 15

Proposal Airlines Brand Marketing 15

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. Empirical Creativity. You must also create.

Skills 15

Skills Leadership Airlines Long-term 15

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers. Marketers Don’t Need to Be More Creative. The New Marketing Organization.

Proposal 8

Proposal Airlines Brand Marketing 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. And they can create a lot of value by generating new business.

Bottom-up 8

Bottom-up Operations Training Efficiency 8

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. There is some tension in this independence, but with thoughtful management, we’ve been able to bring out best in both organizations. What makes it work for our company?

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. There are plenty of organizations with cool technology or hot products. Is this company as consistent as it is creative? As Jim Collins, the great management guru, has argued, "The signature of mediocrity is not an unwillingness to change.

Company 15

Company Collins Airlines Long-term 15

Harvard Business Review

DECEMBER 27, 2013

The theme park team didn’t consult a script or seek advice from managers. Airline JetBlue has embedded this philosophy in its hiring process. Watching how the applicants interact with one another enables hiring managers to assess their communication and people skills to an extent that wouldn’t be possible in a one-to-one setting.

Banking 11

Banking Airlines Compliance Bond 11

Harvard Business Review

MAY 19, 2016

You’ve managed the same team for the past five years — then one day you find out that your most successful employee uses cognitive-enhancing drugs on the job. Meanwhile, the world of management remains stunningly silent. This scenario may not be hypothetical for long. — and work performance.

Ethics 13

Ethics Stress Policies Morale 13

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. I’m not just talking about the obvious problem of managers who treat their employees poorly.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

JANUARY 28, 2016

This is a stifling tax on a company’s capacity to find creative approaches to solving unmet customers’ needs. Advanced technology is at the core of virtually every company’s business model today. The leadership of the change effort can’t end with the top team, the top 100 managers, or the top 1,000 managers.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 4, 2012

And though I love seeing how people are able to make a living unleashing their creativity on Etsy or YouTube, this isn't the ultimate promise either. Social tools were enabling everyday people to break through traditional barriers to connect, build their audiences and careers and get more creative than ever before. Another bonus.)

Senge 8

Senge Airlines Efficiency Follow-up 8

Harvard Business Review

JUNE 7, 2012

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? If you agree that the questions above are critical to achieving your growth goals, don't leave responsibility for them with lower level managers.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JUNE 12, 2015

Lakeland tracked the things that drove patient satisfaction — response times to call lights, pain management, the quality of the food, the effectiveness of patient communication, and so on. To do that, he said, I want to challenge you to bring your heart to work in new and creative ways. How could this be?

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

JUNE 7, 2012

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? If you agree that the questions above are critical to achieving your growth goals, don't leave responsibility for them with lower level managers.

Reference 12

Reference Tips Media Case Study 12

Tanveer Naseer

MAY 31, 2016

That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise. By setting up ways for people to bring their innovative thinking to the surface, you can help them learn to make the most of their own creativity. Then bring the first group together.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

SEPTEMBER 27, 2018

And they carefully manage leadership transitions, so nothing is lost along the way. British Cycling learned from the Royal Ballet to improve how they tour and McLaren to use technology better. And all the Centennials carefully work out what to take on and how to manage it, so standards don’t slip. Disruptive experts.

Organization 10

Organization Learning-by-Doing Open-book McKinsey 10