CO2

FEBRUARY 2, 2017

But not every operation at the airport runs with the country’s trademark efficiency. As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful.

Management 60

Management Airlines Efficiency Long-term 60

Coaching Tip

OCTOBER 28, 2015

And if the organization can't change, there is no long-term success. One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies.

Health Care 70

Health Care Management Airlines Long-term 70

HR Digest

OCTOBER 17, 2020

At this moment, most organizations are focused on helping their customers and employees with immediate safety and security needs, recognizing the immediate short-term financial impact on their end goals. These key areas include: Manage operations with minimal loss and disruption to daily business flow.

Short-term 59

Short-term Committee Incentives Long-term 59

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do. Some other posts you may enjoy: How Do You Show Up As A Leader In Your Organization?

Organization 264

Organization Conference Audience Globalization 264

HR Digest

OCTOBER 17, 2020

At this moment, most organizations are focused on helping their customers and employees with immediate safety and security needs, recognizing the immediate short-term financial impact on their end goals. These key areas include: Manage operations with minimal loss and disruption to daily business flow.

Short-term 52

Short-term Committee Incentives Long-term 52

Lead on Purpose

NOVEMBER 10, 2012

Businesses without long-term goals, a clear strategy and good communication between departments struggle to thrive. Operating without clear strategy could ultimately leave you with the potential to be doomed to failure. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Coaching Tip

DECEMBER 27, 2012

Contrary to the views of its critics, capitalism, in the long run, is not a zero sum game of greed at the expense of others. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. The Container Store strives to make people with adult attention deficit (A.D.D.)

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. But recent actions are starting to erode the brand and customer happiness, potentially creating a long-term risk.

Airlines 10

Airlines Brand Short-term Price 10

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Servant leadership has proven successful and has a positive impact for the long term, time and again. So this stuff’s been around a long time.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Servant leadership has proven successful and has a positive impact for the long term, time and again. So this stuff’s been around a long time.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

LDRLB

MAY 26, 2014

Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. If you’ve been waiting for them to enter the market and start to establish their customers before you do anything, you’ve now waited too long. I’ve really enjoyed that for this book.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

APRIL 19, 2017

A case in point is the recent United Airlines public relations fiasco that resulted when security personnel forcibly removed a ticketed customer from his plane seat to make room for one of its employees. To the customer, a purchased service is a promise of performance.

Company 10

Company Airlines Meyer Hotels 10

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

JULY 20, 2016

In his recent New York Times op-ed , CEO Jamie Dimon said the wage hike would reduce income inequality and make good business sense, too: While businesses, including ours, are understandably cautious when it comes to expenses, there are good expenses (investments that will pay off in the long run) and bad expenses (waste and inefficiencies).

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

MARCH 30, 2017

Sears Holdings has indicated that “substantial doubt” exists about its ability to continue operations. Some of the company’s moves in recent years have generated cash and kept the business afloat at the long-term expense of its brand. Consider Delta Air Lines’s merger with Northwest Airlines.

Retail 8

Retail Brand Airlines Apparel 8

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. But even so, they led their companies to great long-term financial performance. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. Empirical Creativity. You must also create.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

OCTOBER 12, 2016

How should companies rethink the value of a job, in terms of increased performance through machine intelligence? Conventional wisdom has long suggested that, as job performance increases, so does the value or return to the company. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

APRIL 2, 2014

At a time when some of the world’s biggest newspaper companies are getting digitally disrupted, Harris exited the sector long ago but moved into adjacent industries. Land deeply believed in Polaroid as a technology-led company committed to expensive, long-term technology projects. Take Southwest Airlines as an example.

Competitive Advantage 9

Competitive Advantage Airlines Telecommunications Long-term 9

Harvard Business Review

APRIL 25, 2016

When I was at Delta, we spent enormous resources in terms of time and money on planning. Airline operations are a huge optimization challenge. For others, they may opt to work 12-hour-long days. Consider that the holidays are the busiest time of year for airlines. Problem solved, again without any preplanning.

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

JANUARY 19, 2018

American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 It may sound lofty, even a bit naïve, but there is a model for how a more robust and sustainable definition of success can work — and it’s been working for a long time. to $15 per hour.

Definition 8

Definition Company Succession Airlines 8

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

MAY 30, 2017

The accuracy rates of these predictions surpass what is possible with well-accepted risk scoring systems such as the one that emerged from the famous Framingham Heart Study , the ongoing long-term cardiovascular cohort study that is now in its third generation of participants.

Health Care 11

Health Care System Technology Airlines 11

Harvard Business Review

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. This statistic is alarming, but in fact it significantly understates the scope of the threat.

ROI 9

ROI Long-term Banking System 9

Harvard Business Review

JUNE 28, 2011

Unfortunately, most negotiations still default to zero-sum bargaining (one side takes more, while the other side settles for less) or interests-based bargaining (an approach that lets each side win in the short-term, but doesn't deal with the long term). Now, we're not talking about shutting down Camp Pendleton.

Resources 11

Resources Airlines Real Estate Long-term 11

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. In other words, Hointer is figuratively — if not literally — training its customers to shop on their own terms.

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

APRIL 30, 2013

Between 2002 and 2012, the shareholder return of the average airline company rose an uninspiring 5.6% Top dogs in poor-performing industries (like LATAM Airlines, the Santiago-based airline company; Sotheby''s in diversified consumer services; and Apple in computers and peripherals) didn''t have to fret about their TSR performance.

TSR 8

TSR Industry Company Airlines 8

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Although some lost their way temporarily, all are characterized over the long term by their simple focus on their historic core, which allowed them to continuously grow their profit pools, and tap into new ones. Compete for the long term. And for telecom. And for many others.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

MAY 28, 2015

The Future of Operations. The latter are troublesome because the knowledge base and skills required to operate in the new realm are so fundamentally different. Paralleling Jim March’s classic analysis of “exploration vs. exploitation,” short term crowds out long term here as well. Insight Center.

Technology 8

Technology Depreciation Christensen Short-term 8

Modern Servant Leader

JUNE 15, 2018

Ben : So, Larry, you mentioned your introduction to the Quakers and Robert Greenleaf is that when you first heard of the term servant-leadership? Larry : And that essay was published in 1970, when Greenleaf coined the term, “servant-leader”. Discovering Servant-Leadership. Ben : I love it. Larry : Right. Ben : Right.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

DECEMBER 19, 2013

Alan Mulally creates a “working–together” spirit at Ford Motor Company that focuses and re-energizes the automaker, reversing a decades-long slide in market share. Herb Kelleher fosters a culture of employee empowerment and cost containment at Southwest, enabling the airline to become one of the world’s most admired and profitable carriers.

Airlines 9

Airlines Automotive Competitive Advantage Cost 9

Harvard Business Review

MARCH 17, 2016

A healthy low-price position has a long-term orientation built on consistency and sustainability, not quick results. airline industry in the early 1990s highlights this distinction. They operate with extreme cost and process efficiency, which enables them to enjoy good margins and profits even while charging low prices.

Price 8

Price Airlines Govindarajan Advertising 8

Harvard Business Review

JANUARY 13, 2014

Consider the airline industry. Southwest Airlines generously offers free baggage and a liberal flight cancellation policy — great enhanced value. It’s a common practice for companies to pay the fees that customers incur to switch services (though a long term commitment is generally required).

Price 8

Price Wireless Finance Airlines 8

Harvard Business Review

SEPTEMBER 23, 2014

So it goes with airlines, telephone companies, banks, every organization you deal with — you’re continually redesigning strategic factors such as product range, presentation, and customer service. It’s an operational plan. You’re looking for insight into their “journey” with the organization, to put this in marketing terms.

Management 12

Management Strategic Planning Competitive Advantage Airlines 12

Harvard Business Review

OCTOBER 9, 2013

It’s proving to be an eventful year for AirAsia, the Kuala Lumpur-based airline that has emerged as Asia’s most successful low-cost carrier in recent times. Choose a partner that embodies a low risk of conflict in the long run. Who has the final say in functional areas, such as R&D, operations, and human resources, does matter.

Long-term 8

Long-term Airlines Guidelines Cooper 8

Harvard Business Review

OCTOBER 31, 2014

Choice architecture, a term used by Richard Thaler and Cass Sunstein in their 2008 book Nudge: Improving Decisions about Health, Wealth, and Happiness , refers to the way in which people’s decisions can be influenced by how choices are presented to them. Decision making Managing people Operations' Let’s consider an example.

Norton 11

Norton Operations Ryan Airlines 11