Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Servant leadership has proven successful and has a positive impact for the long term, time and again. So this stuff’s been around a long time.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Servant leadership has proven successful and has a positive impact for the long term, time and again. So this stuff’s been around a long time.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

LDRLB

MAY 26, 2014

Talk about some of the ideas that kind of led you both to wanting to write this book, and then we’ll get into what this term big bang disruption means. If you’ve been waiting for them to enter the market and start to establish their customers before you do anything, you’ve now waited too long. I’ve really enjoyed that for this book.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

MARCH 14, 2017

Given political climates around the world and a new wariness around international cooperation, the private sector could find itself in the hot seat: trying to pick up the slack on big issues from climate change to sustainable development. The problem is that the private sector is not easily organized to create or bolster public goods.

Development 11

Development Company Innovation Goal 11

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. So we worked extra hard to protect our key sales people.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

JULY 20, 2016

In his recent New York Times op-ed , CEO Jamie Dimon said the wage hike would reduce income inequality and make good business sense, too: While businesses, including ours, are understandably cautious when it comes to expenses, there are good expenses (investments that will pay off in the long run) and bad expenses (waste and inefficiencies).

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

APRIL 2, 2014

At a time when some of the world’s biggest newspaper companies are getting digitally disrupted, Harris exited the sector long ago but moved into adjacent industries. Land deeply believed in Polaroid as a technology-led company committed to expensive, long-term technology projects. Take Southwest Airlines as an example.

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

APRIL 25, 2016

When I was at Delta, we spent enormous resources in terms of time and money on planning. Airline operations are a huge optimization challenge. For others, they may opt to work 12-hour-long days. Consider that the holidays are the busiest time of year for airlines. Problem solved, again without any preplanning.

Organization 8

Organization Airlines Constraint Power 8

Women on Business

JANUARY 24, 2011

For long-term relationship-building, be sure that your values and those of your clients mesh. Develop those contacts as a ladder to reach higher, but more challenging, prospects. Pitches MUST be short, which is more time-consuming than presenting long ones. Some of the efforts cast out into the marketplace stir up action.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 12, 2016

How should companies rethink the value of a job, in terms of increased performance through machine intelligence? Conventional wisdom has long suggested that, as job performance increases, so does the value or return to the company. This is the reason airlines invest in elongated career paths for pilots.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

MAY 30, 2017

The accuracy rates of these predictions surpass what is possible with well-accepted risk scoring systems such as the one that emerged from the famous Framingham Heart Study , the ongoing long-term cardiovascular cohort study that is now in its third generation of participants.

Health Care 11

Health Care System Technology Airlines 11

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. But only when you implement all of them together, as a single system, will they enable you to attract, develop, and retain the strategic leaders who’ve eluded you thus far. The Bill & Melinda Gates Foundation and the U.K.-based

Development 100

Development Argyris Learning-by-Doing Innovation 100

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. Ben : So, Larry, you mentioned your introduction to the Quakers and Robert Greenleaf is that when you first heard of the term servant-leadership? Trends impacting Servant-Leadership Trends 3:56 16:41. Practicing Servant-Leadership without Support Unsupported 4:57 20:47.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

SEPTEMBER 23, 2014

So it goes with airlines, telephone companies, banks, every organization you deal with — you’re continually redesigning strategic factors such as product range, presentation, and customer service. It’s an operational plan. Hubris has no place in outside-in thinking and effective strategy development. How about the service?

Management 12

Management Strategic Planning Competitive Advantage Airlines 12

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. Ben : So, Larry, you mentioned your introduction to the Quakers and Robert Greenleaf is that when you first heard of the term servant-leadership? Trends impacting Servant-Leadership Trends 3:56 16:41. Practicing Servant-Leadership without Support Unsupported 4:57 20:47.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

JULY 5, 2016

At MyEdu, we had developed a college student profile product, and Blackboard – one of the largest educational software companies in the world – purchased our company to supplement their existing product portfolio with this rich new capability. It might be to optimize the tax implications of new development.

Due Diligence 8

Due Diligence Software Construction Technology 8

Harvard Business Review

APRIL 30, 2013

Between 2002 and 2012, the shareholder return of the average airline company rose an uninspiring 5.6% Top dogs in poor-performing industries (like LATAM Airlines, the Santiago-based airline company; Sotheby''s in diversified consumer services; and Apple in computers and peripherals) didn''t have to fret about their TSR performance.

TSR 8

TSR Industry Company Airlines 8

Harvard Business Review

MAY 28, 2015

Organizations develop processes through repeated problem solving. The Future of Operations. The latter are troublesome because the knowledge base and skills required to operate in the new realm are so fundamentally different. Managers constantly try to fit new market needs to existing processes and routines. Insight Center.

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

MARCH 17, 2016

A healthy low-price position has a long-term orientation built on consistency and sustainability, not quick results. airline industry in the early 1990s highlights this distinction. They operate with extreme cost and process efficiency, which enables them to enjoy good margins and profits even while charging low prices.

Price 8

Price Airlines Govindarajan Advertising 8

Harvard Business Review

DECEMBER 19, 2013

Alan Mulally creates a “working–together” spirit at Ford Motor Company that focuses and re-energizes the automaker, reversing a decades-long slide in market share. Herb Kelleher fosters a culture of employee empowerment and cost containment at Southwest, enabling the airline to become one of the world’s most admired and profitable carriers.

Airlines 9

Airlines Automotive Competitive Advantage Cost 9

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Freedom to explore long-term ideas and emerging technologies is important. Operators in the business units love hitting goals and finding new efficiencies. At Aon Health, part of $11.7

Project 11

Project Innovation Press Release Survey 11

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. And short-term numbers at that.

Levitt 11

Levitt Christensen Competitive Advantage Welch 11

Harvard Business Review

DECEMBER 1, 2015

All too often the functionality, user experience, logic, and workflow decisions of exactly how the application will work are made by the software vendor or app developer with no input from users. Aggregators like Expedia and some airlines will argue that they do allow you to book both flight and hotel from the same portal.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

FEBRUARY 15, 2013

For ambitious young professionals, the abilities they develop fairly quickly at a social enterprise are the sorts of listening, communications, problem-solving, and relationship skills that take years to acquire by climbing the corporate ladder. Significantly, 85% said these skills were highly or somewhat relevant to their for-profit jobs.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

MARCH 28, 2014

Hearing “we’re just like X brand but we’re…” sets off warning signals about breakthrough ability and long-term viability. Southwest Airlines exists in a class of its own in large part due to its fun personality. An -er position is a dangerous one to adopt. Harley-Davidson, Trader Joe’s, and The Honest Co.

Brand 9

Brand IPO Marketing Strategy Airlines 9

Harvard Business Review

JULY 19, 2013

I experienced a similar asymmetry when a credit-card company informed me that the terms and conditions for claiming hotel rewards had changed. Airlines are a good example. But airlines did this in response to new government regulations establishing fines for companies that leave customers sitting for hours in planes on the ground.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

SEPTEMBER 23, 2016

” Over the past year, I’ve discussed with Tavares and many other business leaders how core metrics impact behavior and performance over the near and long terms. “In-store experience” has long been a core metric for retailers, and for good reason. ” A key word here is perception.

Metrics 8

Metrics Business Model Retail Automotive 8

The Horizons Tracker

NOVEMBER 23, 2020

Before the pandemic, there were also clear gender divides in terms of remote work, with women typically more enthusiastic about remote working than men. operating at around 30-40% of normal levels. They have been joined by companies like Ford, REI and JPMorgan Chase, all of whom have announced long-term plans for remote working.

Reis 69

Reis Transportation Real Estate Tourism 69

Harvard Business Review

MARCH 27, 2012

Often these situations are accompanied by unwritten peer-to-peer contracts that basically say, "I won't challenge your plans, as long as you don't challenge mine. Or, maybe a consumer trend spotted in some European markets could provide an early warning to leaders in North America or to the corporate product development group.

Benchmarking 11

Benchmarking Dunning CEO Airlines 11

Harvard Business Review

JANUARY 19, 2015

You either go out and buy it, or you develop the talent you already have. Such loans have advantages for the lender: they accelerate player development and/or reduce costs by removing the salary of the loaned player from the lending club’s books. How do you get the talent you need? Both clubs realize a unique win-win.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Harvard Business Review

OCTOBER 30, 2018

Members of the hospital’s design thinking team were inspired by something they saw when they boarded a KLM Airline flight: During a pre-flight huddle of the cabin crew, team members introduced each other and then asked each other two questions on flight safety.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

DECEMBER 7, 2015

So we developed an application that allows for secure videoconferencing with family, friends, or a hometown physician via a large, interactive flat screen installed in each patient’s room. The hospital opened five months ahead of schedule and has won national recognition for quality and safety in its first year of operation.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

FEBRUARY 27, 2017

In the developed world, we enjoy better medicines, connectivity, and mobility than most of us could have imagined even 20 years ago. This approach was credible as long as economic inequality was kept within reasonable bounds. Our research shows that many companies are increasingly geared toward the short term.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8