Leading Blog

NOVEMBER 3, 2023

systems, air travel feels a bit more like a chore than like a treat. That’s a shame because the aviation industry as a whole still continues to be an industry model for how to operate with extremely high reliability despite having a highly fragmented set of organizational entities. In the U.S., Recall how the U.S.

Industry 267

Industry Stage-Gate Organization Company 267

Harvard Business Review

SEPTEMBER 23, 2016

But while CMOs “are key drivers of digital-based growth for most organizations, many are not in the habit of working with the CIO, and are certainly not in the habit of working with the security department.” These cues can include: A message that security systems have been updated, often with a link to details.

Marketing 8

Marketing Customer Intimacy CIO Technology 8

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. They're right.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

JULY 22, 2014

But if accounting once led to widespread computerization, marketing is leading today’s digital revolution. And it’s the marketing department that’s become the central repository. Marketing finds itself in the vanguard because it stands to gain the most from digitization.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

APRIL 25, 2013

Over the last two years, we have been engaged in primary research with The Harvard Business Review, The Economist, CEB (formerly known as the Corporate Executive Board), Intel, and TNS Global in an attempt to paint a picture of how the role of the CIO and the IT department is changing. CIOs today must adapt or risk being marginalized.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

JULY 22, 2013

IT leaders have long embraced the idea that the role of the IT unit, and of enterprise IT systems, is to enable business. However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. And other CIOs nodded in agreement. These are finite resources.

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Improving Operational Efficiency.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

AUGUST 26, 2013

Kim Stevenson , Intel''s CIO, summarizes the challenge well: "[IT functions have] gone through ERP, they''ve gone through BYO and they''ve gone through cloud, and they think they''ve done it all. It requires new modes of operation. 57% of digital leaders use both marketing and IT as primary drivers of digital governance.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

NOVEMBER 22, 2017

There’s no question that legacy IT systems are too slow and rigid for the agility that digital business demands. But they also have changed how they work with each part of the company, allowing them to learn and adapt faster as new opportunities arise and markets change. “The integration layer is critical,” he said.

Technology 8

Technology Organization Content Supply Chain 8

Harvard Business Review

DECEMBER 8, 2010

While Software-as-a-Service (SaaS) and Cloud Computing are gaining traction in the enterprise market, many firms still struggle to understand their strategic implications. This constrains firms' ability to audit cloud vendors' IT practices, and clients don't have as much control over future changes made to the system.

Competitive Advantage 14

Competitive Advantage Development CIO Survey 14

Harvard Business Review

JANUARY 28, 2015

If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin. Once the drivers of the costs of the journey are understood, marketing can work with operations to address them.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

APRIL 18, 2013

Going to market effectively these days, no matter what business you''re in, means relating to customers as individuals — even if there are millions of them. Creating products and services for market segments of one (" mass customization ") isn''t easy. In a previous post , I described how U.K.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

JULY 17, 2017

Eastman Kodak is the textbook case for failing to prioritize an innovation agenda; business schools around the world study the ramifications of the company’s ill-fated decision to ignore the digital photography market until it was too late. Some industries, like photography and media, were impacted earlier.

Industry 10

Industry Short-term Planning Long-term 10

Leading Blog

MARCH 18, 2011

[As a leader], you—not the IT department, nor the VP of IT, nor the chief information officer (CIO)—must understand, drive and be accountable for how technology is structured in order to reach the strategic goals of the operation….Technology Younger generations will not operate like the current generation of leaders ….If

Chief Information Officer 279

Chief Information Officer CIO ROI Technology 279

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JULY 4, 2012

It is consumers that have made Africa the fastest growing mobile market in the world. But so far they've concentrated their marketing power at consumers, and invested in selling mainly broadband-related products to the corporate sector. The market is completely open. The notion of the CIO is still in its infancy.

CIO 14

CIO Information Technology Bottom-up Policies 14

Harvard Business Review

JULY 31, 2012

Computer systems often don't come in a multitude of small parts; they generally come in huge packages. So is there a way to implement big process and system changes while engaging workers and enabling organizational learning? For example, the new system replaced a manual process for order entry.

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” The issues in each of these buckets require new leadership, or at least a rethinking of it in the highest ranks of companies, and deep operational changes. The Future of Operations.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Increase market share? Once they addressed those needs, the company was able to use the great platform to achieve significant savings in operating costs.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

JUNE 19, 2013

Trade secrets, confidential business plans, and operational security depend on it. Losing that kind of information can mean a plunge in stock price and market share. They refer me to the chief information security officer, but she works for the CIO, who doesn''t much like to hear what''s wrong with the system he built.

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

JUNE 20, 2013

The camera''s table sits in a virtual cloud, running on an operating system called CloudOS , which is programmed with KRL , or Kinetic Rule Language. Phil is the former CIO of Utah and a veteran entrepreneur with a Ph.D. Most of us are familiar with them as marketing gimmicks: "robot barf" in the corners of ads.

CRM 8

CRM CIO Marketing Call Center 8

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. This is reflected in the drop in stock price from an April high of about $45 to about $35 in late May (a market cap decline of more than $35 billion).

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

OCTOBER 6, 2011

But I'm most fascinated by how Timeline plugs in to Facebook Connect to create a new class of empowered consumers who are willing to share their personal data with marketers in exchange for convenience, a personalized experience, and value. All sounds straightforward, right? So what does this mean for executives?

Management 9

Management CIO Reputation Class 9

Harvard Business Review

JUNE 16, 2016

Operations in a Connected World. This truth could be very different from what the company thought it was or was marketing it as. The CIO of HP Inc., In other words, a company’s IoT systems must be connected to its ERP systems for billing, distribution, repair and other activities to “make the product right.”

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

JANUARY 14, 2015

I call this phenomenon “executive brownout” and the details of El-Erian’s departure (not to mention more recent reporting on the conduct of his co-CIO Bill Gross, who has also since resigned) only confirmed my opinion that he was very likely suffering from it.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

AUGUST 5, 2013

A pharmaceuticals company we''ve been studying decided to deploy more than 20,000 iPads and other mobile devices to the global sales force to improve its engagement with doctors in emerging and developed markets. Today''s CIO Needs to Be the Chief Innovation Officer. This is giving rise to a schizophrenic IT organization.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

AUGUST 7, 2017

This means that companies must leave behind traditional models of proprietary systems, rigid processes, and reliance on a few longtime partners and move toward models that embrace open and flexible structures in which partners can solve business problems together. Insight Center. Crossing the Digital Divide. Sponsored by DXC Technology.

Succession 8

Succession ROI Technology Operations 8

Harvard Business Review

SEPTEMBER 15, 2016

As it is written, the legislation would essentially force companies to engineer defects into the their security systems. companies to reverse years of enhancements and innovations in secure online transactions and data storage that power the world’s largest retail e-commerce market , valued at $238 billion. jurisdiction.

Technology 8

Technology Globalization Software Telecommunications 8

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. Think about messaging: We’ve relied on mobile phone operators (AT&T, Verizon, et al.) to send text messages. ” Data.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

NOVEMBER 19, 2012

Enterprises seeking a digital edge transform processes, business models, and the customer experience by exploiting the pervasive digital connections between systems, people, places, and things. To do this, Royal Caribbean thought about every aspect of the ship and its operations from a guest's perspective.

IT Strategy 8

IT Strategy Strategy Class Offshoring 8

Harvard Business Review

JUNE 26, 2017

To set this in context, it’s important to first understand the fundamental challenge of building contemporary (and future) workspaces, especially for technology companies: Software and buildings operate on entirely different timescales. Innovation in structural systems. Innovation in mechanical and electrical systems.

Real Estate 8

Real Estate Technology Hedge Project 8

Harvard Business Review

APRIL 8, 2014

IBM saw these online social systems for investing in new ventures and decided they would like to develop a similar system internally for selecting innovative projects. Given the success of the program in 2013, IBM’s CIO decided to invest $7 million to expand iFundIT in 2014. Decision making Operations'

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

FEBRUARY 8, 2018

This means that many emerging market risks get cut from the senior leadership agenda. They did not spend as much time thinking about local events that have implications for their emerging market operations. Top leaders tend to focus more on status updates than on contingency planning.

Market Risk 8

Market Risk Marketing Supply Chain Company 8