Skip Prichard

JUNE 24, 2021

The long-time CIO of Google, Ben Fried, indicated that the way in which that company has maintained its entrepreneurial spirit despite growing into a behemoth has been its ability to attract and retain people who are comfortable with and even drive change, even if it means cannibalizing what has worked in the past.

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Company How To Core Competence Venture Capitalist 100

Harvard Business Review

MAY 2, 2013

This is very different from the way large businesses have operated for decades. Originally, business consisted of neighbors exchanging the products of their labors, dedicated craftsmen travelling from town to town, and localized general stores. What does it mean to operate in a digital business ecosystem?

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Harvard Business Review

JUNE 7, 2013

The findings are sobering: almost half of CEOs view their CIOs as out of step with the business and about the same percentage think IT should be a commodity service, purchased as needed. So the good news is it represents more opportunity for others — people who want to be CIOs someday. You absolutely are still responsible.

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Harvard Business Review

AUGUST 13, 2014

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. And 83 percent of CIOs say that they need to align and interact with Marketing. In that time, weve tracked dramatic changes in attitudes.

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Harvard Business Review

AUGUST 29, 2013

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. To begin to mend the CMO-CIO relationship, it''s important to understand the source of each side''s frustrations.

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Harvard Business Review

MAY 6, 2013

There is a marked dissonance between CIOs and the C-suite — a fact that we uncovered in new research conducted with HBR, The Economist, CEB, and TNS Global. We have identified the problem , which is that CEOs believe that the CIO does not understand or help with the CEO''s issues and the needs of the business.

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Harvard Business Review

APRIL 29, 2013

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals.

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Harvard Business Review

AUGUST 13, 2013

In that sense, you might think Ben Fried , Google''s CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology. Tell me about your role at Google, and what your purview as CIO includes. And that''s the thing that CIOs face right now.

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Leading Blog

NOVEMBER 3, 2023

That’s a shame because the aviation industry as a whole still continues to be an industry model for how to operate with extremely high reliability despite having a highly fragmented set of organizational entities. The biggest challenge for companies when it comes to operational excellence is siloed behavior. Recall how the U.S.

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Industry Stage-Gate Organization Company 270

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.]

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Harvard Business Review

JULY 19, 2017

Without building on the basis of a digital operating model, there is no way to ensure alignment among a company’s digital initiatives. Operational excellence, customer intimacy, or product leadership — successful companies excel in one dimension and perform well in the others.

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Harvard Business Review

JUNE 16, 2016

The companies with the greatest value from IoT to date are the best at dealing with how products are performing for customers. Of course, every company eventually gets the truth about how its products and services are performing for customers. Operations in a Connected World. The call center logs customer complaints.

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Harvard Business Review

AUGUST 30, 2018

CIOs and CEOs of large enterprises are faced with an overwhelming demand to transform their IT enterprise services and with a bewildering, often conflicting landscape of advice. Today, CIOs and CEOs of large companies are faced with an overwhelming demand for digital transformation and a bewildering, often conflicting landscape of advice.

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Harvard Business Review

NOVEMBER 27, 2018

Clearly these leaders believe that digitalization offers exciting new, technology-enabled ways for organizations to engage with stakeholders, deliver a superior experience across the life cycle of their business, manage costs, and improve productivity. Transform Your Digital Future with Gartner’s Top C-Suite Insights for 2018-19.

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Harvard Business Review

APRIL 25, 2013

Over the last two years, we have been engaged in primary research with The Harvard Business Review, The Economist, CEB (formerly known as the Corporate Executive Board), Intel, and TNS Global in an attempt to paint a picture of how the role of the CIO and the IT department is changing. CIOs today must adapt or risk being marginalized.

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Harvard Business Review

FEBRUARY 18, 2011

I was impressed by the way he was treated there — like a human being, not a product in a factory — and by the staff's approach to delivering bad news. I was so taken with it that I've adapted it for my exec ed classes to help CIOs learn how to speak difficult truths more easily and effectively. What actions were taken?

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Harvard Business Review

SEPTEMBER 24, 2014

Here’s the scene: A problem has come up with one of your supply chain vendors, threatening to delay timely shipment of your product. At the same time, a potential opportunity appears that, with some exploration and investment, could lead to a new generation of products down the road. Which do you respond to first?

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Harvard Business Review

MARCH 22, 2016

For many businesses, this is equivalent to overspending on energy by that amount to achieve current production levels. These practices not only cut down on waste and reduce energy costs but also improve the productivity of the business and help improve profit margins.

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Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Improving Operational Efficiency.

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Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. Lines of business are now getting their own official technology budgets for non-standard software products. Other managers might take notice and started building their own databases.

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Harvard Business Review

NOVEMBER 24, 2017

An entire industry now exists to train us humans to be smarter in how we operate computers, and yet the number of cybersecurity incidents continues to rise. Most importantly, the training can help leaders be much more effective in overseeing chief information officers (CIOs), and chief information-security officers (CISOs).

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Harvard Business Review

NOVEMBER 22, 2017

These COEs are responsible for innovation, transformation and process governance, and they work closely with operating units in Mexico, Brazil, Central America and the Philippines to roll them out. In the past, IT just provided direct services to the operating groups, according to Chief Information Officer Hector Calva.

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Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” The issues in each of these buckets require new leadership, or at least a rethinking of it in the highest ranks of companies, and deep operational changes. The Future of Operations.

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Harvard Business Review

JULY 26, 2013

More humbly, incompatible communications networks and a less-than-proactive IT department drove a company''s supply chain and procurement teams to use LinkedIns, private Tweets and cut-and-paste Sharepoints to quickly coordinate go-to-market product changes with key vendors. Are We Asking Too Much of Our CIOs?

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Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. The New York Times and other traditional publishers are launching digital products tailored to the mobile web.

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Technology Venture Capitalist CIO ROI 14

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

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Harvard Business Review

FEBRUARY 17, 2016

Clearly, business managers and CIOs are lagging. How and will the GE corporate culture incorporate the power to “informate” its products, services, and solutions for business customers to grow the bottom and top lines of the company globally for shareholders in the next five years? Transforming legacy IT.

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Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Lead from the top.

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Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Lead from the top.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

APRIL 18, 2013

retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply chain to customize their products and offers. Creating products and services for market segments of one (" mass customization ") isn''t easy. Clicking on these pages shows a company that is educating customers, not hawking products.

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Leading Blog

MARCH 18, 2011

[As a leader], you—not the IT department, nor the VP of IT, nor the chief information officer (CIO)—must understand, drive and be accountable for how technology is structured in order to reach the strategic goals of the operation….Technology Younger generations will not operate like the current generation of leaders ….If

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Chief Information Officer CIO ROI Technology 280

Harvard Business Review

JANUARY 28, 2015

We have also found that improving customer experience from average to “wow” is worth a 30 to 50 percent improvement in “likelihood to remain/renew” and “likelihood to buy another product.” If it’s all about the operations then you lose sight of the customer.

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Harvard Business Review

JULY 4, 2012

But so far they've concentrated their marketing power at consumers, and invested in selling mainly broadband-related products to the corporate sector. The notion of the CIO is still in its infancy. This puts African telecom companies in a position to promote an open-minded, hang-up free approach to enterprise mobility.

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Harvard Business Review

FEBRUARY 12, 2015

There is a big, important change happening in digital product design. For a long time, there has been a clear split between business software (often called Enterprise or B2B ), and consumer software (B2C, or simply “products”). That split is increasingly irrelevant.

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Harvard Business Review

MARCH 4, 2011

Increasingly, consumers on the floor know more than the sales staff about the store's products and price points — and competing offers. Ushered in by the onslaught of mobility, social media, and online commerce, the rampant consumerization of IT is creating a power shift from associate to shopper.

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Harvard Business Review

MAY 16, 2011

Companies that operate as a collection of silos commit the cardinal sin of underperforming relative to the resources they have invested. At the oil giant BP a few years back, efforts to promote collaboration across the many operating business were so successful that employees over-collaborated. Under-collaboration.

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CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

OCTOBER 3, 2017

In particular, CIOs tell us that data scientists, security experts, and enterprise architects are hard to find. Talent-as-a-Service – Use crowdsourcing platforms like Topcoder or Kaggle to access talent that may not be available in the enterprise, commonly for projects but conceivably for operations too.

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