Brigette Hyacinth

APRIL 9, 2020

And if I was in the job market, an interview question I would definitely ask would be, “how did your company handle the pandemic?”. You would be losing intellectual resources and at a bigger risk of not maintaining a competitive advantage. Loyalty is a two-way street. Reactionary management is not strategic leadership.

Company 115

Company Short-term Long-term Emotional Intelligence 115

Strategy Driven

AUGUST 14, 2014

Every organization is looking to create and protect its competitive advantage and those often come in two flavors – resources or capabilities – and talent (your people) help you create, sustain and protect both. the employer-employee contract of loyalty is gone), fluid (e.g. A monthly recurring subscription of $9.95

Marketing 87

Marketing Management Talent Management Competitive Advantage 87

In the CEO Afterlife

MARCH 19, 2012

History has shown us that the best performers were those who made the right strategic moves to create a future in which their company would enjoy significant competitive advantage. I know from my marketing background that the human brain can absorb only so much. Apple’s Steve Jobs and Google’s Larry Page are excellent examples.

CEO 204

CEO Competitive Advantage Teamwork Marketing 204

Strategy Driven

JUNE 15, 2015

Instead of sending the same tired sales and marketing emails you typically blast to customers, take this week and the following tips to put a new spin on your digital customer communications. Be a News Source – instead of always relying on a discount offer to spur customers into the buying stage, use industry news to your advantage.

Marketing 50

Marketing Discount Competitive Advantage Audience 50

Strategy Driven

JULY 11, 2013

Episode 45 – Marketing & Sales: Closing the Value Gap examines the evolution of the business-to-business selling process and the gap between what customers want and what their service providers and vendors provide. EVALUATE how StrategyDriven gives you a competitive advantage. A monthly recurring subscription of $9.95

Marketing 67

Marketing Customer Loyalty Competitive Advantage Resistance 67

First Friday Book Synopsis

SEPTEMBER 23, 2011

I have read and reviewed all of Fred Reichheld’s previous books and thus was especially interested in reading his latest, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World, co-authored with a Bain colleague, Rob Markey.

Competitive Advantage 80

Competitive Advantage Review Books Company 80

N2Growth Blog

JUNE 5, 2011

If you really want to understand a leader’s perspective on the market, ask them about their competition. Whether you want to admit it or not, competition is part of your world, and likely a bigger part than you’d care to admit. Now it’s your turn – how well do you know your competition?

Leadership 353

Leadership PR Disintermediation Supply Chain 353

N2Growth Blog

MAY 5, 2011

Pricing impacts everything from strategy and tactics, to finance, to branding, to marketing and sales, to vendor selection and supply chain management, to recruiting and compensation, and to customer satisfaction and loyalty. Competition : Does your pricing place you at a competitive advantage, or disadvantage in the market?

Price 371

Price Discount Brand Supply Chain 371

Eric Jacobson

DECEMBER 3, 2020

He has presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. My favorite chapters are: Know Your People Tell Stories Create a Culture of Advocacy Build Loyalty and Engagement from the Middle Bring People Together Ask “What If?” In that regard, he taught me a “work ethic.”

Books 65

Books Leadership Ethics Morale 65

Strategy Driven

JANUARY 5, 2015

PERSONAL NOTE: When I saw the statistic that 68% of Facebook usage is mobile, I realized the revolution was in full swing and those not playing hard would lose sales, loyalty, goodwill, reputation, and profit. In short, pacesetters use technology for the competitive advantage and the results are more profitable business outcomes.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Eric Jacobson

NOVEMBER 3, 2020

He has presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. My favorite chapters are: Know Your People Tell Stories Create a Culture of Advocacy Build Loyalty and Engagement from the Middle Bring People Together Ask “What If?” In that regard, he taught me a “work ethic.”

Books 65

Books Leadership Ethics Morale 65

Strategy Driven

DECEMBER 15, 2014

Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyalty of employees. The secret to loyalty is to hire smart, happy, self-starting people with a history of success. Competition. Market conditions/future.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

APRIL 24, 2014

Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. Developing this trust starts with loyalty. Loyalty is subjective, but its basic definition is faithfulness to the commitments you’ve made and remaining true to the obligations at hand. This loyalty I describe is behavioral.

Development 59

Development Team Loyalty Due Diligence 59

Strategy Driven

JULY 7, 2014

A marketing approach that tells me how I win, not who you are. Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. The New Way.

Loyalty 57

Loyalty Customer Loyalty Price Reputation 57

Strategy Driven

JANUARY 17, 2014

As a result significant business resources are wasted buy an over-reliance on market research that poses only rational questions but neglects to probe customers’ emotional reactions that lie hidden within their answers. Consumers treat brands like relationships — they reward friends with their loyalty and lash out when wronged.

ROE 50

ROE ROI Letter Airlines 50

Skip Prichard

JUNE 12, 2023

Building a Growth Advantage enhances profit which, in turn, allows these companies to invest more in their competitive and brand advantage. They understand competition is always after market share and realize they need to constantly innovate and invest in their Company Advantage.

Power 98

Power Goal Objective Planning 98

Strategy Driven

JULY 29, 2013

Relationships are based on mutual value provided, mutual loyalty exchanged, truth, and trust. The power of loyalty. That’s loyalty. EVALUATE how StrategyDriven gives you a competitive advantage. Marketing & Sales buy gitomer buygitomer Jeffrey Gitomer marketing and sales strategydriven'

Power 65

Power Succession Loyalty Learning-by-Doing 65

Strategy Driven

DECEMBER 29, 2014

.’ You will remain with your head buried in your phone, not paying attention to the world around you (with the things around you) and cheating yourself out of your competitive advantage. EVALUATE how StrategyDriven gives you a competitive advantage. But, that’s just my opinion. Gitomer and Buy Gitomer.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Marshall Goldsmith

NOVEMBER 24, 2010

entitled The Ownership Quotient, Putting The Service Profit Chain to Work for Unbeatable Competitive Advantage. In our book, we studied the practices of organizations like Wegmans Food Markets, ING Direct, and Harrah's Entertainment. loyalty, high productivity, and referrals of others as potential employees.

Heskett 117

Heskett Competitive Advantage Health Care Short-term 117

Strategy Driven

SEPTEMBER 2, 2013

Talk about the issues they value the most – loyalty, productivity, morale, and profit. Both are valuable, but your customer’s input from their perspective can teach you how to achieve and maintain loyalty. EVALUATE how StrategyDriven gives you a competitive advantage. Work in accounting for a day. About the Author.

Loyalty 58

Loyalty Price Customer Loyalty Competitive Advantage 58

Eric Jacobson

MAY 28, 2021

“Marketing today is at the brink of unprecedented disruption”, explains, Raja Rajamannar , author of the book, Quantum Marketing. “An An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.”

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

JANUARY 30, 2019

He has presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. My favorite chapters are: Know Your People Tell Stories Create a Culture of Advocacy Build Loyalty and Engagement from the Middle Bring People Together Ask “What If?” In that regard, he taught me a “work ethic.”

Books 50

Books Leadership Ethics Morale 50

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 63

Customer Loyalty Reputation Loyalty Competitive Advantage 63

Strategy Driven

NOVEMBER 11, 2013

Losing the sale manifests itself in ‘blaming complaints’ about: price, unreturned phone calls, bidding, loyalty to others, and other blame-based excuses about why a sale does not take place, and the relationship isn’t being built. EVALUATE how StrategyDriven gives you a competitive advantage. Was it really price?

Price 68

Price Open-book Self-aware Loyalty 68

Eric Jacobson

FEBRUARY 22, 2021

“Marketing today is at the brink of unprecedented disruption”, explains, Raja Rajamannar , author of the new book, Quantum Marketing. “An An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.”

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Strategy Driven

APRIL 14, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Reputation 63

Reputation Loyalty Proposal Customer Loyalty 63

Harvard Business Review

JUNE 12, 2013

"A properly integrated business model forms the essence of a company''s competitive advantage," my colleague Mark Johnson advises. Somehow in this crowded field, Hai Di Lao commands fierce loyalty; has expanded to 75 locations across China, Singapore, and soon the U.S.; and generates about $500 million a year in revenue.

Competitive Advantage 8

Competitive Advantage Supply Chain Business Model Innovation 8

Strategy Driven

MAY 8, 2011

Learn how to utilize social media to increase customer loyalty. Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#. Leveraging the Power of Social Media. by Oracle Corporation.

Media 50

Media White Paper Power Resources 50

Strategy Driven

MARCH 30, 2015

Not just for loyalty of existing customer base, but also to earn referrals and testimonials. EVALUATE how StrategyDriven gives you a competitive advantage. From 9-5 you’re busy chasing people, leaving voice mails, and being frustrated by a consistent lack of progress. Sales require relationship building. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JUNE 2, 2014

Customer loyalty. Fighting hungry competition. What is your sales team doing this year to dominate the market and the competition? EVALUATE how StrategyDriven gives you a competitive advantage. Quality, attitude, and belief of the salesperson. Tough questions: What are you doing to fight price pressures?

Customer Loyalty 50

Customer Loyalty Reputation Loyalty Competitive Advantage 50

Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. The “intellectual capital” brought in by high-knowledge employees will be a major, if not the primary, competitive advantage.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Strategy Driven

JULY 22, 2013

This manifests itself in complaints about: price, unreturned phone calls, bidding, loyalty to others, and other various excuses about why a sale does not take place and the relationship isn’t being built. It’s not market conditions; it’s you’re mental conditions. Reprinted with permission from Jeffrey H.

Power 58

Power Succession Loyalty Customer Loyalty 58

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Gitomer and Buy Gitomer.

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Eric Jacobson

NOVEMBER 30, 2014

He has presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. My favorite chapters are: Know Your People Tell Stories Create a Culture of Advocacy Build Loyalty and Engagement from the Middle Bring People Together Ask “What If?” In that regard, he taught me a “work ethic.”

Books 84

Books Leadership Ethics Morale 84

Strategy Driven

AUGUST 4, 2014

You say you must become an expert at what you’re trying to sell to have any hope of future success but what I’m selling requires loads of previously acquired knowledge and the ability to implement that knowledge in a world where the market is constantly changing. EVALUATE how StrategyDriven gives you a competitive advantage.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! EVALUATE how StrategyDriven gives you a competitive advantage.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

ExactHire - Leadership

JUNE 3, 2021

Employee retention and morale go down, customer service suffers and companies struggle to maintain a competitive advantage. Personality traits like motivation and loyalty may be more important than oodles of work experience. Your marketing team will be quick to tell you most of our decisions are emotional.

How To 52

How To Emotional Intelligence Objective Quality 52