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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

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Can We Make Remote Work Work Long-Term?

Strategy Driven

If this work style continues, what do leaders need to focus on to ensure long-term success? By using one tool to centrally manage all of these, both employees and leaders have an up-to-date, clear understanding of what the current work is, how to get it done, and when issues are creeping up. Tools and culture.

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My Crisis Leadership Playbook

Next Level Blog

The ideas I’m sharing in this post are the basics of a crisis leadership playbook that is something of a work in progress. The first thing I’m sure of is that effective leadership in this new era begins with effective self-management. You can think of these three as forming a pyramid with managing yourself at the base.

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The 360 Degrees of Crisis Communications

Next Level Blog

We all know by now that leaders must communicate in a crisis. In times of crisis, it’s almost a societal default to look to the people in charge to transmit what they know when they know it while painting a picture of how we’ll get through this together. It’s approaching the point of cliché because it’s true.

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How This Crisis Will Change the Future Of Leadership

Lead from Within

Every crisis, large or small, influences the way we lead because it causes us to stop, recalibrate, and innovate. A global crisis of the scale of the COVID-19 pandemic brings wide-ranging changes—changes that not only affect a single organization or industry or nation but that cause us to rebuild the way we think about leadership.

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Manager Vs Leader: Which One Are You?

Lead from Within

When it comes to leadership, the terms manager and leader are often used interchangeably, but they are not the same thing. A manager is responsible for maintaining the status quo and ensuring that tasks are completed on time and within budget.

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How The Best Leaders Are Already Planning Past The Crisis

Lead from Within

When a crisis disrupts the usual order of things, leaders can’t settle for just dealing with what’s in front of them today. Here’s how you can emulate the best leaders in planning through crisis. As a crisis is unfolding, you’re learning something new in every moment. Brainstorm. Discover opportunities and threats.

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