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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty.

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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty.

Loyalty 390
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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures. I’ve also attempted to distinguish between loyalty and tenure.

Loyalty 418
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Crisis Management Essentials

Tanveer Naseer

After reading his new book, Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset , I invited Daniel to share his insights on crisis management and its impact on an organization’s reputation with my readers. Business, it seems, has entered the age of crisis. Second, the crisis is misunderstood.

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Responsible Leadership at Market Basket

Great Leadership By Dan

Instead of going about their business as usual, as people at other companies would do, 25,000 employees at Market Basket (they call themselves associates) protested in the streets for six weeks to get Demoulas back. The crisis ended when Demoulas the board agreed to his offer to purchase the 50.5% But the company also looks after them.

Marketing 120
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5 Steps to Build a Disruption Proof Business Model

Great Leadership By Dan

Once you know who they are, you can optimize not just your products, but your whole business—how you market, how you onboard, and how you support these people. If you know who you’re serving and focus on them, you’ll be way more likely to keep them in a crisis. And you don’t want to build products just because “you can”.

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How you treat your Employees will determine the FATE of your company

Brigette Hyacinth

There are chief executives across industries who are cutting their pay—even to zero—as part of their strategy to mitigate the impact of the coronavirus crisis. And if I was in the job market, an interview question I would definitely ask would be, “how did your company handle the pandemic?”. Loyalty is a two-way street.

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