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The Hot Iron Effect: How to Learn From Negative Experience

Leadership Freak

Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. My experience with irons also taught me… Continue reading →

Hotels 242
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How to Stay Resilient as You Begin to Travel Again

Next Level Blog

Here it is verbatim: One of my questions leading into the summer is any tips/guidance for how to bounce back if your travels take your routines out of sync. How do you bounce back? Fair enough, how about a 20-minute walk around the hotel property instead?

Travel 176
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Trolls in Chelsea: How to Manage Meanies

Let's Grow Leaders

” A Tweet Walks into a Bar I got to the hotel and asked the concierge for directions. The post Trolls in Chelsea: How to Manage Meanies appeared first on Let's Grow Leaders. As I stepped off the train in Manhattan, my phoned beeped of a “tweetup” at the “Black Door.”

Hotels 399
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Bonding with Customers: The Leadership Side

Lead Change Blog

Years ago, I worked with the Ritz-Carlton Hotel Company and stayed at the Pentagon City, VA property near Reagan International Airport. The hotel is connected directly to the Fashion Centre, an upscale two-level mall. I met in the hotel bar with the general manager. Bonding Up Close and Personal. ” I objected a bit.

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How to Hold onto Your Customers in a Crisis

Leading Blog

Customers will remember which hotels and theaters offered a refund on unusable reservations, which newspapers dropped their paywall and provided free content, and which gyms quickly mobilized to send out daily video fitness classes. For these organizations, the question is how to turn this spike into an ongoing relationship.

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How to Embrace Your Nobility and Lead with Dignity

Leadership Freak

It was dark while I drove to the hotel. I decided to begin the presentation, “Thank you for being heroes.” But, I ended up saying the opposite. I was scheduled to give a… Continue reading →

Hotels 197
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Teachable Moments: Learning to Win Well the Hard Way

Let's Grow Leaders

“Oh, I learned how to be a good leader the hard way.” It’s often our most klutsy moves that teach us how to Win Well. I was the VP of well-known hotel chain. You can imagine how shocked I was when he pulled out his Moleskin on the way back to the airport with a long list of problems he’d uncovered.

Hotels 459