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Reduce the Grind, Boost Loyalty: How Customer Effort Score Drives Business Growth

Strategy Driven

Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. Articles like the one found on Customer Effort Score (CES) discuss the importance of CES, but what exactly is this metric, and why is it so powerful?

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The Power of Kindness: How It Can Make a Big Difference in Leadership

Lead from Within

The power of kindness is often underestimated in the realm of leadership. Kindness can inspire loyalty and dedication: When employees feel valued and appreciated, they are more likely to go above and beyond in their work. The power of kindness in leadership should not be underestimated.

Power 215
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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty.

Loyalty 399
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The Most Frustrating Mistake Managers Make

Let's Grow Leaders

When managers see their role as a small cog in a bigger system they do whatever they can to fit in. They trade power for conformity. Nothing saddens me more than potential leaders who give away their power. Nothing saddens me more than potential leaders who give away their power. 5 Ways to Regain Leadership Power.

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When Position Power and Ethics Collide

Leading in Context

By Linda Fisher Thornton Our responsibilities as a citizen, worker, leader, family member, and friend require us to choose ethics over loyalty. Yet, when we do, it can surprise people. Maybe that's because it is not the easiest path to take. Here's a story about a situation I faced very early in my career, when I was in my 20s.

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Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

Tenure Posted on April 26th, 2010 by admin in Productivity , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth After my last post “ Focus on Performance &# I thought it might be a good idea to follow-up by addressing what is in my opinion one of the great killers of corporate productivity – tenure.

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How to Harness the Power of Empathy for Effective Leadership

Great Leadership By Dan

Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? This is the power of empathy at work. The POWER of Empathy? But what about compassion, kindness, and empathy?

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