Eric Jacobson

MARCH 7, 2022

Everyone knows someone who enjoyed unparalleled productivity and flexibility working remotely and is resisting returning to the office. When we remind employees that they are valued, seen as contributors, and worthy of investment, this triggers engagement, tapping discretionary effort, and building long-term loyalty.

Career 98

Career Development Long-term Books 98

Marshall Goldsmith

JUNE 28, 2016

I’m talking about our interpersonal behavior and our resistance to changing how we treat other people. Or thanking a customer for his loyalty. Think about it though – even among the steadiest of people – it’s hard to imagine a completely changeless existence. That’s the only criterion: you won’t feel sorry you did it!

Video 101

Video Loyalty Resistance Objective 101

Eric Jacobson

NOVEMBER 9, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Strong company cultures are overwhelmingly knockoff resistant.

Customer Loyalty 67

Customer Loyalty Loyalty How To Resistance 67

Leading with Trust

JUNE 23, 2019

Freaking out, making rash decisions, or retreating into a shell to resist change will further erode trust in leadership. Leaders must resist the urge to control and play their cards close to the vest. Leaders who act in trustworthy ways build trust with their teams and gain their commitment and loyalty. Trust requires risk.

Uncertainty 78

Uncertainty Covey Resistance Micromanagement 78

Chart Your Course

FEBRUARY 18, 2013

Companies with strong values typically draw employees who share those values, creating a dynamic of loyalty and shared commitment to the business’ brand and mission. While some businesses still resist this trend, modern technology has leveled the playing field for telecommuters and in-office staff. Company Values. Telecommute Option.

Health Care 187

Health Care Education Brand Discount 187

Ron Edmondson

FEBRUARY 4, 2014

You build greater loyalty in people when you share a common vision, not when you share common personalities. People naturally resist what they can’t. Your greatest fear will likely be in an area where God can most use you. Just because it is the right thing to do is no indication that everyone is going to love it. understand.

Leadership 66

Leadership Loyalty Resistance Objective 66

LDRLB

APRIL 10, 2014

Behind this fear was the concern that loyalty might be jeopardized if they approached their customers with questions about their needs and desires. What is often true in human nature is also true of corporate culture: we resist stirring up the status quo. “We can’t talk to our customers,” they replied. the fear of rejection).

Innovation 119

Innovation Kaplan Banking Early Adopters 119

Marshall Goldsmith

AUGUST 16, 2016

For many years, despite the checklist’s proven success rate, doctors resisted it. This misguided loyalty to our true natures is one of the toughest obstacles to making positive long-term change in our behavior. The surgeons thought, “I shouldn’t need to use a checklist to remember simple instructions.”.

Succession 70

Succession Video Loyalty Long-term 70

N2Growth Blog

DECEMBER 2, 2010

They resist at all costs letting that dreaded public display of compassion slip out. Leaders who show compassion are respected, trusted, and enjoy the loyalty of those they lead. People’s resistance to display compassion, other than to family and friends, is what makes it so complex.

Blog 411

Blog Leadership Brand Reputation 411

Steve Farber

SEPTEMBER 28, 2017

As a result, employee surveys indicate a dramatic increase in employee engagement and satisfaction, customer loyalty is at an all-time high, and the company has recently ranked #2 in the state of Washington on Seattle Business Magazine’s prestigious 100 Best Companies to Work For list and earned several other awards from within its industry.

Committee 65

Committee Leadership Customer Loyalty Loyalty 65

Eric Jacobson

FEBRUARY 21, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Strong company cultures are overwhelmingly knockoff resistant.

Loyalty 67

Loyalty Resistance Media Books 67

Strategy Driven

AUGUST 10, 2019

First of all, you should have a great product that no one will resist buying. Have a loyalty program. You should also tell your new customers about your loyalty program so that they can come back. You can plan and start with a small trade show and a few products to test. Later, you can organize a big trade show.

Marketing 50

Marketing Banking Media Audience 50

Eric Jacobson

AUGUST 21, 2013

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Strong company cultures are overwhelmingly knockoff resistant.

Books 72

Books Loyalty Resistance Media 72

Eric Jacobson

JUNE 17, 2012

Micah Solomon’s new book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off. Strong company cultures are overwhelmingly knockoff resistant.

Loyalty 80

Loyalty Resistance Media Books 80

Tanveer Naseer

AUGUST 16, 2011

Other important issues that need to be considered are damage to a company’s reputation, its supplier relationships, its effect on customer loyalty, its potential damage on employee morale, and its relationship to regulators, to name just a few. Leaders need to actively resist this temptation and emphasize all four dimensions.

Crisis Management 211

Crisis Management Crisis Management Reputation 211

Ron Edmondson

MARCH 13, 2018

You build greater loyalty in people when you share a common vision, not when you share common personalities. People naturally resist what they can’t understand. Your greatest fear will likely be in an area where God can most use you. Just because it is the right thing to do is no indication everyone is going to love it.

Loyalty 33

Loyalty Resistance Objective Motivation 33

Ron Edmondson

MARCH 9, 2017

People will have a hard time developing loyalty and buying in if the vision is no bigger than your personality. People naturally resist what they can’t understand. Leadership is about something bigger than you. People follow visions which carry them to something of value beyond what they can see today. People only know what they know.

Leadership 58

Leadership Edmondson Loyalty Reputation 58

HR Digest

OCTOBER 3, 2023

Areas of Improvement in Adaptability : “I can sense some resistance to big changes. Your long-standing relations with our clients have contributed to considerable brand loyalty.” “You have a very healthy approach to feedback. It’s great that you are able to implement it so efficiently.”

Performance Review 98

Performance Review Review Project Positioning 98

Lead on Purpose

DECEMBER 23, 2011

Change is inevitable and so is the resistance to change. A successful leader who leads by example and keeps his promises will gain the trust and loyalty of his employees. By Kaity Nakagoshi. People are often not welcoming of change unless it is implemented by leadership correctly.

Kaizen 162

Kaizen Leadership Styles Leadership Motivation 162

Marshall Goldsmith

MARCH 23, 2015

What I am talking about is our interpersonal behavior and our resistance to changing how we treat other people. Or thanking a customer for his loyalty. Going through life and never changing our tastes, opinions, and everyday preferences is unimaginable—because our environment won’t allow it.

Video 70

Video Learning-by-Doing Loyalty Blog 70

Strategy Driven

JULY 11, 2013

We explore the value of focusing on customers’ business results and how to implement such an approach so to earn greatly customer loyalty and higher profits. StrategyDriven Podcast Episode 38a – Overcoming Resistance to Change, part 1 of 2.

Marketing 70

Marketing Customer Loyalty Competitive Advantage Resistance 70

Lead from Within

MARCH 8, 2017

Look for documented instances where goals have been met, sales and revenue earned, detailed performance statistics, initiatives you’ve undertaken, and key areas where you’ve demonstrated your loyalty and commitment. When you’ve amassed this mound of information, you’re almost certain to feel worthy to make a case for yourself.

Objective 78

Objective Document Survey Performance Review 78

Steve Farber

JULY 7, 2016

Second chances are rare, and leaders who provide people with an opportunity to learn from a past mistake will reap great rewards in the form of trust, loyalty, and commitment to the team. Do you back down at the first sign of resistance? Imagine the loyalty that it will gain you. The Risk of Integrity. So, what do you do then?

Leadership 66

Leadership Loyalty Learning-by-Doing Commitment 66

Skip Prichard

NOVEMBER 15, 2019

“Supreme excellence consists in breaking the enemy’s resistance without fighting.” “When leaders do not practice what they preach, they destroy morale, loyalty, and engagement.” When leaders do not practice what they preach, they destroy morale, loyalty, and engagement. ” -Sun Tzu.

Agility 86

Agility How To Decentralization Morale 86

Strategy Driven

NOVEMBER 11, 2013

Losing the sale manifests itself in ‘blaming complaints’ about: price, unreturned phone calls, bidding, loyalty to others, and other blame-based excuses about why a sale does not take place, and the relationship isn’t being built. PATH OF LEAST RESISTANCE: Lowest price is the EASIEST excuse for a salesperson to make.

Price 69

Price Open-book Self-aware Loyalty 69

Tim Milburn

AUGUST 29, 2013

I’m always resisting the urge to slip an extra screwdriver or socket wrench into the cart. Second, I want you to develop a loyalty to this tool. I need to make a confession. I like tools. I can’t walk down the aisles of a Home Depot without seeing a tool I’d like to have.

Tools 121

Tools Hammer Software Learning-by-Doing 121

Strategy Driven

JANUARY 5, 2015

Often referred to as pacesetters, companies that have chosen to embrace and engage cloud, analytics, mobile, and social strategies are cleaning the clock of their competitors who have chosen the path of cautious resistance or even abstinence. NOTE WELL: The real pacesetters are using all four strategies – not one or two. About the Author.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Skip Prichard

AUGUST 28, 2023

The company was rewarded with sustained client loyalty and company profitability. Often with change, followers can get emotionally “stuck”; they are confused, aren’t certain about what’s expected or resist change and therefore are both literally and figuratively stuck. Ameriprise and its executives acted responsibly and with integrity.

Self-aware 84

Self-aware Open-book Learning-by-Doing Books 84

ExactHire - Leadership

JUNE 3, 2021

Resist the urge to just go with what you had when you were hiring the position three years ago. Personality traits like motivation and loyalty may be more important than oodles of work experience. The second important factor for great hiring decisions is an objective set of criteria against which to measure all the candidates.

How To 52

How To Emotional Intelligence Objective Quality 52

Ron Edmondson

NOVEMBER 7, 2016

The real reason most people resist the second chair is they don’t want to be limited in how much they can achieve. Of course, they still need to meet all the requirements of a good second chair leader, so there should be loyalty to the place where they are currently serving in the second chair. I could be a second chair leader.

Positioning 75

Positioning Micromanagement Advice Edmondson 75

Ron Edmondson

SEPTEMBER 10, 2019

The real reason most people resist the second chair is they don’t want to be limited in how much they can achieve. Of course, they still need to meet all the requirements of a good second chair leader, so there should be loyalty to the place where they are currently serving in the second chair. I could be a second chair leader.

Positioning 43

Positioning Micromanagement Advice Loyalty 43

Strategy Driven

JANUARY 5, 2011

Masters of Loyalty explores how professional salespeople can move customers beyond being merely satisfied to true loyalty such that they have stopped shopping and are highly resistant to competitors’ appeals.

Consultative 50

Consultative Newsletter Bottom-up Loyalty 50

Strategy Driven

JULY 21, 2014

If there’s no place for them, then your offer is most likely not fair enough, and will be met with some kind of resistance or stall. START HERE: Review your entire sales presentation and see where the words ‘fair enough’ fit into it. This is a good thing! Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Tanveer Naseer

SEPTEMBER 6, 2016

The fact that these mea culpa moments were treated as a normal response from Kirk revealed an important truth behind why Captain Kirk earned such a high degree of loyalty from his crew – Kirk wasn’t concerned with any scorecard detailing how many times he got things right or wrong.

Leadership 100

Leadership Franchising Learning-by-Doing Uncertainty 100

The Empowered Buisness

JANUARY 2, 2014

Excessive positive thinking also results in artificial company behaviors and attitudes, triggering employee resentment, resistance and frustration. If he/she fires the employee, the leader is giving an unspoken message that loyalty is not valued.

Company 135

Company Organization Cost Self-aware 135

Ron Edmondson

APRIL 21, 2014

Here are 7 ways to attract (and keep) first chair leaders in a second chair position: Remove the lids – The real reason most people resist the second chair is they don’t want to be limited in how much they can achieve. With the number 7 — of course.

Positioning 76

Positioning Micromanagement Advice Course 76

Strategy Driven

MARCH 2, 2015

That’s a hell of a lot to think about, and that’s why change is so perplexing, so resisted, and often so fought against. For most people, ‘change’ is a mixture of what was, what used to be, what is present, what I’m being faced with now, what I believe the future holds, and what I have to change to face that future.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50