Lead from Within

FEBRUARY 15, 2024

By fostering a culture of AI innovation, organizations position themselves to create groundbreaking solutions that address evolving customer needs and drive market leadership. Organizations that embrace AI can deliver personalized experiences that foster customer loyalty and drive revenue growth.

Organization 161

Organization Development Succession Customer Loyalty 161

Lead Change Blog

SEPTEMBER 1, 2020

Welcome to the September 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, motivation, productivity, team building, and more. Claudio Morelli of Leadershipisheart writes Theo, an Inspirational Leadership Voice.

Leadership Development 347

Leadership Development Development Leadership Follow-up 347

N2Growth Blog

DECEMBER 8, 2023

Understanding the Role of a Chief Commercial Officer In the complex world of corporate leadership, a Chief Commercial Officer (CCO) holds a pivotal role. They promote a customer-centric culture within the organization, increasing brand loyalty and profitability.

Trends 284

Trends Business Model Execution Marketing 284

Lead from Within

SEPTEMBER 27, 2022

And what the best leaders have learned, is that leadership development brings value at every level. Here are some of the great things that leadership development can bring: The ability to weather change and challenges. Here are some of the great things that leadership development can bring: The ability to weather change and challenges.

Skills 218

Skills Succession Agility Leadership Development 218

Lead from Within

MARCH 24, 2020

What are the most important qualities for great leadership? Across the board, every leader I asked said that having high moral standards—a code of conduct—and leading with character were the most important qualities in leadership. Staying flexible and agile. The Leadership Gap. Communicating often and openly.

Quality 218

Quality Agility Morale Loyalty 218

Chartered Management Institute

NOVEMBER 8, 2023

Advice: How to help clients become more customer-centric Written by Ian Wylie Wednesday 08 November 2023 Share Share to Twitter Share to Facebook Share to LinkedIn Share via email A customer-focused business approach guarantees increased loyalty, repeat business and growth. But what does being customer-centric really mean?

How To 97

How To Advice Loyalty Consultative 97

Eric Jacobson

MARCH 12, 2024

You must execute with agility and learn along the way to a sustainable, successful, high-growth path. Leaders should also work to avoid SRT Leadership Traps – traps such as, getting in your own way, succumbing to paralysis by analysis, allowing your Board to be your customer and rushing the Reset.

Agility 117

Agility How To Uncertainty Competitive Advantage 117

Great Leadership By Dan

JULY 8, 2020

Because they are more focused on customer engagement than just on the initial purchase, they are forced to develop agility and flexibility are core cultural strengths. And you need leadership that has a longer time horizon so you can invest in relationships. You need a cushion of cash to allow you to focus on the long term.

Business Model 282

Business Model Long-term KPI Loyalty 282

Skip Prichard

NOVEMBER 15, 2019

“Agile organizations treat disruption and adversity as opportunities.” In this environment of constant change, I often hear that we should be agile. They define agility and offer leaders a roadmap for navigating change. For those who haven’t read the book yet, what is agility? Navigate through Change.

Agility 87

Agility How To Decentralization Morale 87

Lead from Within

NOVEMBER 15, 2018

Through the years, our concept of leadership has evolved—even our ideas of what constitutes a successful leader have changed. Here are six traits required for successful leadership in any era or in any settting: Authenticity. One of the most important enduring traits of excellent leadership is appreciation. Accountability.

Succession 167

Succession Agility Loyalty Learning-by-Doing 167

HR Digest

APRIL 27, 2023

What if vulnerable leadership can help you achieve your goals and inspire your team? In fact, recent studies have shown that vulnerability is a critical trait for successful leadership, one that fosters trust, inspires loyalty, and drives innovation. And vulnerability in leadership, paradoxically, can be the key to that agility.

Leadership 59

Leadership Open-book Loyalty Learning-by-Doing 59

HR Digest

MARCH 14, 2022

Focusing on the basics of people strategy, companies and organizations can boost their strength, agility and innovation to better prepare for an ever-changing environment. . If the employees feel supported and taken care of by the leadership , they are better aligned to the overall business goals. . Increased loyalty.

Strategy 119

Strategy Human Resources Attrition Loyalty 119

Eric Jacobson

SEPTEMBER 30, 2021

“How you show up, what you stand for, and what actions you take to that end—as an individual and as a leader in your organization—are now gating factors to lasting success,” explains Frank Calderoni in his new book, UPSTANDING: How Company Character Catalyzes Loyalty, Agility, and Hypergrowth. It is earned as much as it is defined.

Chief Executive Officer 65

Chief Executive Officer Agility Loyalty CFO 65

N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Forecasting Capabilities: How well does the leadership team know the industry? Organizational Flexibility: Agile and quick or sluggish and deliberate? Customer Loyalty: Is the firm preferred among its customers?

Strategy 197

Strategy Company Strategic Planning Market Segmentation 197

Strategy Driven

MAY 22, 2023

Furthermore, engaged employees provide better customer service, leading to higher customer satisfaction levels and increased loyalty. Foster Leadership Support and Accountability Leadership plays a critical role in shaping the employee experience and driving engagement. What do you aim to achieve through this program?

Development 104

Development Strategy How To Objective 104

Strategy Driven

AUGUST 16, 2019

In an increasingly competitive global marketplace, agile, innovative businesses that are able to attract and retain talent, are those with the greatest chance of success. So, what is it about collaborative leadership that helps a business succeed? First, let’s take a look at what collaborative leadership is.

Agility 62

Agility Morale Belief Systems Micromanagement 62

Lead from Within

JUNE 14, 2016

If you’ve ever taken leadership courses or training you have a good start, but there are some lessons that you can only truly learn on the job through trial and error. Those who have loyalty give it freely and generously. Some other posts you may enjoy: Leadership Has To Be Earned. Stay Vulnerable Even When It Hurts.

Loyalty 60

Loyalty Workshop Learning-by-Doing Agility 60

Eric Jacobson

SEPTEMBER 3, 2018

My two favorite learnings from Stephen Denning ’s book, The Age of Agile: How Smart Companies Are Transforming theWay Work Gets Done , are the following: First, where Denning explains the 10 elements of an organization/company that is passionate about, and driven by, the goal of delighting customers.

Agility 50

Agility How To Short-term Goal 50

N2Growth Blog

FEBRUARY 8, 2019

There are warning signs you may be stuck in founder-mode and not making the turn to leadership. You have tremendous loyalty to your friend. Leadership is uncomfortable sometimes. As you scale you will need leaders everywhere who are agile and adaptable. Leadership involves uncertainty. Here’s an example.

Delegation 201

Delegation Maturity CEO Execution 201

Skip Prichard

AUGUST 28, 2023

Compassionate Leadership The world today is in dire need of positive, empathetic, and compassionate leadership, and this need is beautifully addressed in the book, Don’t Wait for Someone Else to Fix It. Doug Lennick is the founding CEO of think2perform , a high-performance leadership development firm.

Self-aware 86

Self-aware Open-book Learning-by-Doing Books 86

HR Digest

NOVEMBER 23, 2023

The report recommends that companies should define agile internal mobility programs that focus on designing iterative careers that prioritize employee career growth. Instead of this talent drain , companies can benefit from reshuffling their talent within the organization, while also guaranteeing employee loyalty.

Career 52

Career Software Long-term Report 52

Skip Prichard

JUNE 16, 2020

Maya Hu-Chan is a management consultant, executive coach, author, and speaker, and founder of Global Leadership Associates. As an executive coach and leadership consultant, I’ve worked with leaders around the world. It is so essential to their leadership, but it is also counterintuitive sometimes. It is the concept of FACE.

COO 107

COO Self-aware How To Long-term 107

Skip Prichard

JUNE 26, 2019

Poor customer service is a killer of customer loyalty. Other companies turn strategy into a big annual leadership retreat. The key is to form a repeatable, systematic approach to strategy that builds structure and accountability while enabling agility. “A Leadership Tip: Be vulnerable. However, they fail to follow-up.

Strategy 79

Strategy SWOT Company Customer Loyalty 79

The Practical Leader

OCTOBER 24, 2011

leadership, recognition, job opportunity, personal development). continuous improvement, adaptability, agility, and speed). Retention : Lower recruiting, hiring, training, and lost productivity costs because of greater employee loyalty. Heskett uses his Culture Cycle model to prescribe the role of leadership.

Heskett 49

Heskett Kotter Books Review 49

Lead Change Blog

MAY 2, 2016

Welcome to the May 2016 edition of the Leadership Development Carnival! This edition touches on so many nuances of leadership! Starting with a discussion of leadership myths about leadership and ending with a discussion of the role of sleep, this collection has something for each visitor. Let’s Get Started.

Leadership Development 150

Leadership Development Development Leadership Self-aware 150

Harvard Business Review

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? As companies move to more agile operating models , they must learn to balance accountability with autonomy. How do banks switch customer relationships from branch offices to mobile phone screens?

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

MARCH 22, 2017

The leadership team conducts a weekly evaluation to assess, “Is what we’re doing working?” Marketers are adopting the business practices of entrepreneurs such as lean startup and agile development. Cisco has created a real-time, online dashboard where the entire marketing organization can look at performance.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

OCTOBER 3, 2018

In the following months, the CMO began to look for opportunities where her team could proactively step “into the gap” — to take a leadership role on an opportunity that none of the other functions picked up. As an example, the CEO had been discussing the importance of driving more agile decision making.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

JULY 23, 2014

Why not just rely on your agile and capable mind instead of exposing your heart, especially in a business or professional environment? But that’s what leadership call us to do. Mostly, when people want to develop their leadership, they try to learn more about what to do. Which is precisely why most leadership programs fail.

Learning-by-Doing 12

Learning-by-Doing Agility Follow-up Loyalty 12

Harvard Business Review

DECEMBER 19, 2016

Pursuing cost leadership versus differentiating for value. Leadership is changing — fast. CEOs must be agile and adaptive, operating from a mindset of continual anticipation and appraisal in order to make timely investment decisions and oversee speedy execution. Manage costs — or add value? Insight Center.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Ask Atma

MAY 20, 2012

So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field. Integrity – ability to inspire/engender trust and loyalty. So you must demonstrate very strong leadership.

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

SEPTEMBER 27, 2011

In this volatile climate, the new watchword for business is "agility." Your CHRO is your key resource to ensure you can achieve your strategic directions through a leadership team and employees that are aligned and executing along common goals. Could change your strategic direction in nine months or less?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

AUGUST 22, 2016

Then we looked at what indicators might predict whether our drivers were improving or not (customer complaints, net promoter scores, sign-ups for a loyalty program, and so on). If one member of the leadership team owned a key driver, the goal was to let them manage it rather than everybody being in micro-management mode.

Company 8

Company Competitive Advantage Bureaucracy Retail 8

Harvard Business Review

JANUARY 7, 2013

Instead, inspired by the startup market, many businesses are experimenting with lean, agile product development processes, which benefit from customer insights, participatory design, and prototyping. It also provides the executive leadership with a steady stream of "demos" to show off at CES. They are more diplomats than enforcers.

Strategy 10

Strategy Six Sigma Engineering Bottom-up 10

Harvard Business Review

SEPTEMBER 10, 2014

As more firms became multinationals, fewer showed loyalty to particular communities or any hesitation to migrate their operations to wherever costs were lowest. They constitute a coherent constellation of leadership and management practices, as described by more than a score of books. It’s not very agile.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Great Leadership By Dan

MAY 29, 2014

Guest post from Georg Vielmetter and Yvonne Sell: In “ Leadership 2030: The six megatrends you need to understand to lead your company into the future ,” we outline the repercussions of the convergence of globalization 2.0, The meaning of leadership is changing, as are the skills it requires. the top should be a crowded place.

Leadership 244

Leadership Globalization Maturity Agility 244

Harvard Business Review

MARCH 14, 2016

Successful founders understand the economics of customer loyalty. And you also can’t put customers first until senior leadership meetings are filled with the voices of the customers and front line. “If our team thinks like owners, we know we can retain our speed and agility,” he says. Focus is undemocratic.

Company 8

Company Hotels Supply Chain Long-term 8