Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. The best leaders I’ve seen know what they’re good at – some are operating leaders, some turn-around, some growth-oriented leaders. Leadership Tip: Know your leadership style and the circumstances where you are at your best. It kept us connected.

Open-book 144

Open-book Self-aware Books Airlines 144

Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. It pays the rent.

Innovation 225

Innovation Organization Bottom-up Airlines 225

HR Digest

NOVEMBER 17, 2018

Generally, most jobs are performed by employees who operate the machines, run business models and design new corporate procedures. In this kind of management, an established framework is given by the manager and then the employees operate within it. The fact is: increased productivity is a result of smart work, not just hard work.

Productivity 69

Productivity Products Metrics Micromanagement 69

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. An additional 28 percent, or 32,044 workers, had been employed in hotels and motels.

Crisis 59

Crisis Airlines Transportation Crisis Management 59

Coaching Tip

FEBRUARY 23, 2012

Employees want freedom from command and control bosses and task-based jobs and freedom to contribute their character and creativity and collaborative spirit at work in pursuit of a values-based mission worthy of their dedication. As social media helps shift power to individual citizens and employees, leadership itself must shift with it.

How To 110

How To Airlines Media Innovation 110

Skip Prichard

OCTOBER 28, 2019

25 Provocative Questions to 25 Creative Leaders. Wild thinking is what happens when you pose 25 thought-provoking questions to 25 intelligent, creative leaders in organizations as diverse as Google, Gap, Time Out and Twinings. He operates in a world where craft and artistry are real positives. Lidell, Buchanan. Lidell, Buchanan.

Wilde 66

Wilde Brand Open-book Creativity 66

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. What then were the leadership characteristics that separated the winning leaders from their industry peers? Empirical Creativity.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

JUNE 27, 2012

My colleagues and I at Bain & Company have been tracking this for forty years, and we have never seen companies losing their leadership positions as quickly as they are today. A similar pattern hold for airlines. Stock markets might seem capricious, but in the long term, shareholder returns closely track operational performance. "We

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Strategy Driven

OCTOBER 18, 2013

Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it. Reclaim Company’s Good Name, Chrysler bankruptcy.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced.

Airlines 8

Airlines Retail Loyalty Price 8

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. How creative must we become in the New Order of Business? Operational Statistics. The recent years succeeded in exploding a great many myths and presumptions about business. How far will we go to excel?

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Women on Business

JANUARY 24, 2011

To compensate your side of this seesaw, creative shortcuts cultivate new directions for building business and explore the inspiring nature of change. The most creative approaches will get the most attention. No one is equally expert at both. Most are talented in one over the other. And, being ready, you are confident.

Press Release 100

Press Release Discount Sharpe Advertising 100

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Are businesses really looking for creative ideas?

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. ” Inspiring Creativity.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 5, 2014

Despite our best efforts, most organizations operate disjointedly. It may be possible to create alignment among the leadership team, but that consensus will break down once the individual members return to their working groups. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

NOVEMBER 5, 2014

Despite our best efforts, most organizations operate disjointedly. It may be possible to create alignment among the leadership team, but that consensus will break down once the individual members return to their working groups. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. But the leadership at Dartmouth-Hitchcock wanted to inject innovation into their primary care program. Buy-in from the Goliath’s top leadership was critical.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

MAY 13, 2015

In researching my book Move , I talked to pilots who told me about creative (but safe) workarounds, like bringing in their personal tablets and taking breaks mid-flight to leave the cockpit and update weather maps using cabin Wi-Fi, or snapping screenshots of route maps before takeoff. infrastructure problems. Read parts one and two.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. Innovation Leadership Strategy'

Levitt 10

Levitt Christensen Competitive Advantage Welch 10

Harvard Business Review

OCTOBER 21, 2014

Hierarchical command-and-control is slow and operates less on incentives for solutions than on avoiding criticism or mistakes. Creating such a cross-boundary community will call for a different kind of leadership than we have seen thus far. We need the kind of problem-solving communities that only creative leaders can foster.

Crisis 8

Crisis Crisis Management Uncertainty Airlines 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. She found that the play group created poems that were later deemed about 26% more creative than the poems of the pressure group.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

DECEMBER 9, 2015

Most employees are not coin-operated, and more money does not lead to more engagement. The work itself is often routinized to the point where people have no chance to exercise their own judgment or creativity. Southwest Airlines promised people the “freedom to fly” at a low price. Insight Center.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

JANUARY 28, 2016

This is a stifling tax on a company’s capacity to find creative approaches to solving unmet customers’ needs. As such we struggle with the tension between the desire to boost innovation and the need to operate under increasing regulation. Optimization vs. Rationalization. Hold everyone accountable.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

NOVEMBER 26, 2015

buying an airline ticket or configuring a printer). In 2011, with 605 new Wipro employees across three different operations centers as our participants, we conducted a field experiment testing whether an authentic approach would lead to greater performance and retention than the traditional entry approach.

Power 8

Power Outsourcing Self-aware Airlines 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Fortunately, companies can build the capacity for strategic leadership. By setting up ways for people to bring their innovative thinking to the surface, you can help them learn to make the most of their own creativity.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’” said another.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. When you think and operate in unique ways internally, you can produce the unique identity and image you desire externally.

Brand 8

Brand Company Operations Merchandising 8