Harvard Business Review

MAY 2, 2013

This is very different from the way large businesses have operated for decades. Tomorrow''s businesses will have a very different make-up, and the CIO must lead the charge in the face of these changes. As Erik Brynjolfsson said, to succeed in the future, " We must reinvent our organizations and our whole economic system.".

CIO 8

CIO Competitive Advantage Agility Hamel 8

Harvard Business Review

JULY 17, 2013

The CIO paradox is a set of contradictions that lies at the heart of IT leadership. Be strategic and operational. Many CIOs have buckled under the CIO paradox, while others have managed to be effective despite it. As long as the mainframe systems aren''t broken, let''s not fix them. Sell the foundation.

CIO 8

CIO Technology Storytelling Strategic Planning 8

Harvard Business Review

AUGUST 27, 2013

Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. These are core tenets that all CIOs need to hold close. It requires that IT staff — and our customers — are continuously learning.

CIO 8

CIO Positioning PPM Information Technology 8

Harvard Business Review

JULY 19, 2013

IT is not something that can be managed from a box on the organizational chart. Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! So what can a CIO be held responsible for? The reality is that the organization still requires a strategy for information and systems.

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

FEBRUARY 18, 2011

I came to understand the reason for a phenomenon I had been aware of for years: Medical-center CIOs who are MDs tend to be much better at stating unpleasant truths about IT systems than nonmedical CIOs. Determine the CEO's grasp of the legacy-systems issue in order to make the business case for change.

System 15

System CEO CIO Chief Information Officer 15

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. systems, air travel feels a bit more like a chore than like a treat. The biggest challenge for companies when it comes to operational excellence is siloed behavior. In the U.S., This issue can become a major performance barrier.

Industry 267

Industry Stage-Gate Organization Company 267

Harvard Business Review

AUGUST 13, 2013

In that sense, you might think Ben Fried , Google''s CIO, has one of the toughest jobs in existence. On the other hand, few CIOs can boast a company culture as supportive of technology. Tell me about your role at Google, and what your purview as CIO includes. And that''s the thing that CIOs face right now.

CIO 8

CIO How To Technology Directory 8

Harvard Business Review

JUNE 24, 2014

IT systems need constant tweaking, updating, or replacing, or else they become an inefficient drag on the organization. While organizational culture issues took center-stage, the agency’s antiquated systems for personnel management, appointment booking, and medical histories probably made things worse.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JANUARY 13, 2011

Companies love to stretch out their investments in existing technology as long as possible, a policy whose faulty logic I recently rediscovered in my role as CIO. That's because, like many CIOs, I hate buying technology that loses a significant part of its value as soon as it's delivered. on others as well as myself.

Technology 15

Technology CIO CFO TCO 15

Harvard Business Review

APRIL 25, 2013

Over the last two years, we have been engaged in primary research with The Harvard Business Review, The Economist, CEB (formerly known as the Corporate Executive Board), Intel, and TNS Global in an attempt to paint a picture of how the role of the CIO and the IT department is changing. CIOs today must adapt or risk being marginalized.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JULY 22, 2013

IT leaders have long embraced the idea that the role of the IT unit, and of enterprise IT systems, is to enable business. However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. And other CIOs nodded in agreement. These are finite resources.

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

JULY 24, 2013

What do the following items have in common: credit cards and streaming or recorded music, robots for production, CAD systems, telephone networks, digital games, computers in products like cars and vacuum cleaners, sensors, and video consoles used in remote mining? Three Approaches to Managing Total Digitization. Coordination.

CIO 8

CIO Organization Committee CTO 8

Harvard Business Review

DECEMBER 8, 2010

How can managers generate competitive advantage from their cloud investments? To begin to answer these questions, we conducted some qualitative research, using in-depth interviews with about two dozen CIOs and senior IT managers whose organizations have evaluated or adopted cloud computing services. Agility is also a plus.

Competitive Advantage 14

Competitive Advantage Development CIO Survey 14

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Improving Operational Efficiency.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

MAY 15, 2014

s Co-operative Bank in June 2013. This shortfall resulted in its parent, Co-operative Group, ceding control of the bank to bondholders, including U.S. One section highlights the problems the bank encountered as it attempted to replace its core banking systems, a program that was cancelled in 2013 at a cost of almost £300 million.

Banking 8

Banking Project Enterprise Architecture CIO 8

Harvard Business Review

FEBRUARY 17, 2016

Over the last 10 years, a basic shift has occurred from an IT-deployment view of the world of big systems and even bigger projects toward a people-centric and user-oriented view of hardware, information, and human collaboration and networking. Clearly, business managers and CIOs are lagging. Insight Center.

Technology 8

Technology CIO Maturity Information 8

Harvard Business Review

AUGUST 5, 2013

Over the next two years, this change in how sales people interact with customers will redefine what the product content will be, how the sales staff will use a new CRM platform to record visits online, and how new insights will be derived from these interactions across sales, marketing, and brand management — ultimately driving decisions.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

NOVEMBER 24, 2017

An entire industry now exists to train us humans to be smarter in how we operate computers, and yet the number of cybersecurity incidents continues to rise. There is one area where more training would pay off: for CEOs and other senior managers — the people who are least likely to take training or take it seriously.

Training 8

Training CIO Chief Information Officer Information 8

Harvard Business Review

AUGUST 26, 2013

Kim Stevenson , Intel''s CIO, summarizes the challenge well: "[IT functions have] gone through ERP, they''ve gone through BYO and they''ve gone through cloud, and they think they''ve done it all. It requires new modes of operation. There is no time for complacency. I don''t care what industry you''re talking about.".

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

JULY 22, 2014

This shift blurs the lines of control as supply chain, customer relationship management, and other data systems become subordinate sources for information critical to marketing success. These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management.

Supply Chain 8

Supply Chain CIO Chief Information Officer Budgeting 8

Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. Multiple conversations about cyber risks are happening across a multitude of divisions in isolation.

Metrics 8

Metrics CIO Chief Financial Officer Chief Information Officer 8

Harvard Business Review

JULY 31, 2012

Computer systems often don't come in a multitude of small parts; they generally come in huge packages. So is there a way to implement big process and system changes while engaging workers and enabling organizational learning? For example, the new system replaced a manual process for order entry.

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

OCTOBER 6, 2011

We call this mode of sharing, using and managing data "Personal Identity Management" (PIDM) and have just published an extensive report on the topic. The emergence of PIDM upends our traditional ideas of digital privacy, and is already spawning a nascent industry to manage the data and relationships between consumers and marketers.

Management 9

Management CIO Reputation Class 9

Harvard Business Review

DECEMBER 1, 2015

Many executives pine for their internal IT systems to give them a more consumer-friendly experience. With consumer IT, the services on offer are, for the most part, “point” solutions delivered from the cloud, operating in an asynchronous mode. Operating this way today is a big no-no in the corporate world.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Lead from the top.

Engineering 8

Engineering CIO Disruptive Innovation Uncertainty 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Lead from the top.

Engineering 8

Engineering CIO Disruptive Innovation Uncertainty 8

Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” The issues in each of these buckets require new leadership, or at least a rethinking of it in the highest ranks of companies, and deep operational changes. The Future of Operations.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

JUNE 19, 2013

Trade secrets, confidential business plans, and operational security depend on it. But when I put the question to top management, well, they''re busy — not their problem, that''s for sure — and they refer me to the chief information officer or the chief technology officer. To find out, I like to ask questions.

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

JANUARY 28, 2015

As Jo Coombs, Managing Director at OgilvyOne, London, observes, “I don’t think it can just be one or the other. If it’s all about the operations then you lose sight of the customer. Once the drivers of the costs of the journey are understood, marketing can work with operations to address them.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

SEPTEMBER 18, 2015

What do you do as CIO when people in your company start using a free cloud service that’s better than the similar service you deployed for them at great expense? Because it’s so difficult to monitor and regulate employees’ use of file-sharing sites and other cloud services, many CIOs simply ignore the whole issue.

CIO 8

CIO Technology Policies Compliance 8

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. These individuals could include (but not be limited to) the London trader, Bruno Iksil ("The London Whale"); his London boss, Achilles Macris; their U.S.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

JULY 16, 2013

The US Navy is an organization utilizing 1,400 systems and 7,000 applications to serve more than 500,000 employees. While the USN is relatively mum about its specific strategies, there are references to the fact that they intend to cut their systems in half within 36 months, reducing some overhead cost and modernizing. 017%,019% and.00028%

Directory 8

Directory Company IAM CIO 8

Harvard Business Review

JULY 4, 2012

Unlike in the West, where corporate policies on IT easily date back five decades, and where systems deployed two decades ago are still in operation, the African enterprise has discovered IT just at the onset of cloud-thinking. Intriguingly, the African IT manager has very little influence over the enterprise as a whole.

CIO 14

CIO Information Technology Bottom-up Policies 14

Harvard Business Review

APRIL 8, 2014

Most decisions in organizations are made by escalating them up the management hierarchy — and it’s usually the highest paid person in the room’s opinion (“HIPPO”) that prevails. Consider these three examples from the frontiers of management: Funding decisions at most organizations are made by senior management or maybe an independent panel.

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. They're right.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8