Chartered Management Institute

MAY 15, 2012

When managers talk about social media the debate still seems to revolve around external uses of social technologies. This is typified by the kind of debate I participated in for Professional Manager back in February that asked whether social media was a waste of time.

CIO 76

CIO Media Participative Consensus 76

Harvard Business Review

AUGUST 29, 2013

However, a survey just conducted by Accenture Interactive (see The CMO-CIO Disconnect ) points to a downright unhealthy relationship in many C-Suites which can do nothing but damage to firms. To begin to mend the CMO-CIO relationship, it''s important to understand the source of each side''s frustrations.

CIO 8

CIO Chief Information Officer Marketing Technology 8

Harvard Business Review

AUGUST 27, 2013

Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old. Generate Room for Innovation.

CIO 8

CIO Positioning PPM Information Technology 8

Harvard Business Review

JULY 30, 2013

Enterprise IT as we have known it is rapidly becoming obsolete, and the traditional role of the CIO is increasingly irrelevant. As game-changing technologies transform every business process, they also give us the ability to create new products and services that were impossible just a few years ago. Transformation Drivers.

CIO 8

CIO Innovation Technology Wireless 8

Harvard Business Review

NOVEMBER 9, 2012

In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). In some instances, it may be necessary to align the CEO on a plan, but a united recommendation between the CMO and CIO has a better of chance of success.

CIO 8

CIO Chief Information Officer Norton Technology 8

Steve Farber

SEPTEMBER 6, 2016

But now—what with texts, social media updates, instant messages, and the incessant vibrating and chiming of our mobile devices that deliver them—we are always connected. Some of us remember the days when we could lock ourselves in the office, turn off the phone, and put the outside world on hold. Here’s the idea behind MBWA. It’s very subtle.

Waterman 40

Waterman Middle Management CIO Media 40

Harvard Business Review

JULY 26, 2013

An unusual — and unusually rich — funding opportunity inspired researchers at MIT and several other top-tier research institutions to improvise a comprehensive multi-media proposal on a tight deadline. But those pretty verbs obscure where the real action is taking place. For reasons healthy and dysfunctional alike.

Media 8

Media Power CIO Supply Chain 8

Harvard Business Review

MARCH 29, 2012

billion , entrepreneurial companies with technology at their core have disrupted entire industries and threatened or eliminated incumbents. A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

APRIL 29, 2013

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals. Barriers to entry have been destroyed.

CIO 8

CIO CEO Outsourcing Agility 8

Harvard Business Review

MAY 29, 2017

It wasn’t long ago and, yet, in technology terms, it’s almost an eternity — ride- or hotel-sharing companies didn’t exist yet and the first generation of social media platforms were just hitting the mainstream. Consumer technology and its potential went largely ignored in the enterprise.

CIO 9

CIO Survey Strategic Planning Technology 9

Harvard Business Review

FEBRUARY 15, 2013

As technology expands the way that marketing is understood, led, and practiced, there are exciting new opportunities for Chief Marketing Officers and Chief Information Officers to drive growth by collaborating and transforming their organizations. In this HBR webinar, C-level marketing and technology experts from the Cleveland Clinic.">.

CIO 8

CIO Chief Information Officer Marketing Webinar 8

Harvard Business Review

JULY 31, 2013

More than ever, customer experiences are based on a foundation of technology and delivered to a digitally-savvy population. But there''s a catch for CIOs and other tech-minded executives: to keep creating opportunities, companies must keep changing the experience or fall behind. Word of mouth still influences purchasing behavior.

CIO 8

CIO Technology Media Information Technology 8

Harvard Business Review

AUGUST 15, 2013

For a brief period, as they were being built into the infrastructure of commerce, all these technologies opened opportunities for forward-looking companies to gain real advantages. Nor do they understand the CIO''s role or, typically, the technologies that the company deploys. million passwords), LinkedIn (6.5 million records).

CEO 8

CEO CIO Technology CFO 8

Harvard Business Review

MARCH 4, 2011

Ushered in by the onslaught of mobility, social media, and online commerce, the rampant consumerization of IT is creating a power shift from associate to shopper. How do they adopt an intelligent-store strategy that incorporates associates, shoppers, changing technology, new consumer behaviors, and the store itself? Big difference.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

JULY 16, 2014

Recently I’ve been having a very hard time talking to students, executives, and business leaders about information technology. The Great Recession forced these firms’ leaders to recognize technology’s role in driving value. As a consequence, CIOs work on go-to-market strategies as well as on acquiring and retaining new customers.

CIO 9

CIO Information Technology Forrester Technology 9

Harvard Business Review

JULY 24, 2012

Helping my smaller vendors grow and get established is in my interest," notes Patty Morrison , CIO of Cardinal Health — and the kind of dynamic customer advocate ideal for any technology firm. "So When she was CIO at Motorola, for example, the company had public positions on things like use of mobile devices and public safety.

Reference 13

Reference CIO PR Learning-by-Doing 13

Harvard Business Review

SEPTEMBER 13, 2012

Then came the cloud, which only heightened frustration with IT's lack of velocity in delivery, and managers flocked to outside vendors to automate various business processes, from customer relationship management to supply chain reporting to social media analytics. Finally, changing central IT's role can generate widespread support.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

FEBRUARY 9, 2011

While practical applications of the Watson technology are probably some way off, other forms of AI are already in use in certain industries, such as automobiles. At the same time, CIOs should be planning for the introduction of Watson-based technologies.

CIO 14

CIO System Project Call Center 14

Harvard Business Review

DECEMBER 4, 2013

Much as war is too important to be left to the generals, the business of network effects is too valuable to be entrusted to the CMOs and CIOs. IT may understand the underlying software, algorithms and digital media. Similarly, marketing loves the virality that social media and network effects facilitate.

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

JULY 17, 2017

Despite rapid innovations in data processing and machine learning, many businesses have yet to make the leap from the Industrial Age to the information age, and the gap between technological and organizational progress is widening. Closing this gap requires much more than short-term fixes, like adopting new technologies.

Industry 10

Industry Short-term Planning Long-term 10

Harvard Business Review

APRIL 15, 2013

Innovative digital marketing approaches in social media, CRM, and other areas dominate the discussion. Sure, an ample pile of dollars can be attributed to big spending on a few analog media channels, like Super Bowl ads, for example. Yesterday''s Linux hackers are now the chief architects and CIOs of the largest enterprises.

CIO 8

CIO Marketing CRM Information Technology 8

Harvard Business Review

MARCH 9, 2018

These companies spent millions to develop digital products, infrastructures, and brand accompaniments, and got tremendous media and investor attention, only to encounter significant performance challenges, and often shareholder dissent. It is multi-faceted and diffuse, and doesn’t just involve technology.

Technology 8

Technology Business Model CEO Marketing 8

Harvard Business Review

SEPTEMBER 14, 2016

Content marketing is a start, but articles and posts on social media don’t go deep enough. For a number of years, IBM organized the Center for CIO Leadership as a “global community to advance the profession.” In contrast, IBM’s program helped CIOs be better business leaders.

CIO 8

CIO Chief Financial Officer White Paper Learning-by-Doing 8

Harvard Business Review

MAY 8, 2018

What you didn’t know is that during the 2016 season, the NFL made major league-wide improvements to its radio frequency technology, both to prevent interference from media using the same frequency and to prevent tampering. This was a development led by John Cave, VP of football technology at the National Football League.

CIO 8

CIO Analysis Technology System 8

Harvard Business Review

JUNE 18, 2013

media companies. The National Institute of Standards and Technology (NIST) wants a preliminary framework in place by the end of this summer, with a final set of guidelines ready to go in February 2014. A growing number of corporate boards are demanding regular updates from CISOs or CIOs on their states of readiness.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

JANUARY 23, 2013

The Obama campaign's techniques, tools and technologies deserve detailed and dedicated attention from every organization that takes data-driven decisions seriously. There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

JUNE 19, 2013

But when I put the question to top management, well, they''re busy — not their problem, that''s for sure — and they refer me to the chief information officer or the chief technology officer. This is a management failure, not a technological problem. Information & technology Managing uncertainty Risk management'

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

MAY 8, 2015

They knew that technology (and the staff to support it) was the company’s bread and butter. The idea of asking his CIO to leave under these circumstances was untenable. ” “We’re getting there,” the CIO answered, staring into his coffee. At Target, the CIO and then the CEO resigned.

Case Study 8

Case Study Crisis IPO CIO 8

Harvard Business Review

JUNE 16, 2016

Our research and client engagement experience has shown us that generating strong returns from the digital sensors, wireless communications devices, digital cameras installed in buildings and other smart, connected devices does not come down to writing big checks or being technologically savvy. The CIO of HP Inc., Insight Center.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

DECEMBER 5, 2016

You can’t read the pages of the mainstream or business media without being impressed by the opportunity. The biggest obstacle to using advanced data analysis isn’t skill base or technology; it’s plain old access to the data. Harnessing the power of machine learning and other technologies. Insight Center.

Competitive Advantage 8

Competitive Advantage Software CIO Analysis 8

Harvard Business Review

OCTOBER 6, 2011

Facebook's rollout of its new Timeline interface made plenty of waves both in the media and across the Facebook user base. Second, they must shore up their security policies, from both a technological and governance perspective. So what does this mean for executives?

Management 9

Management CIO Reputation Class 9

Harvard Business Review

APRIL 18, 2013

It means building a profile of each customer, based on transaction and social media data (e.g., In turn, customers know far more about the companies they buy from through social media — their family, friends and work colleagues talk about companies and their products every day, often not in flattering ways.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

OCTOBER 26, 2015

It requires a new set of tools: a more open and flexible mind-set, significant process changes, as well as new technology and infrastructure. But more than anything else, younger consumers like their technology. Connecting with a new generation of consumers won’t be easy or quick for these established companies.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

SEPTEMBER 15, 2011

So she asked her CIO if he could test that software out. The CIO said that he could, but that he'd want sign-off from the corporate counsel first. They asked their CIO to set up a "key word/key phrase" filter to identify and track the language they didn't like. The CIO acquiesced. And legal said, "absolutely not.".

CIO 11

CIO Compliance Ethics Policies 11

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. This required a change in the media buy metrics to focus on “likely margin” versus “likely sales.” But getting it right pays off.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JULY 20, 2012

In just a few years, social media has come to dominate many of our personal communications. Most organizations, however, still view social media as a threat to productivity, intellectual capital, security, privacy, management authority, or regulatory compliance. We collaborate daily, sometimes productively, sometimes not.

Media 16

Media Organization Intellectual Capital CIO 16

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. The timetable for implementing these projects is often months, not years.

Organization 8

Organization CIO Compliance CRM 8